Crandell Mountain Lodge Waterton Park

Recent Reviews: 410

• User:Pam B

  Trip type: Couples

  Clean the fans, yikes!

  29 Sept 2025

  Great location! Front deck definitely needs some attention. It could be a great place to spend some time if it was repaired and swept but it was not welcoming. Seems to me to be a large valuable piece of real estate not used to its potential. Rooms were dated but quaint, nice updated bathroom but needs a shelf for toiletries. please clean the fans! Ceiling and plug in’s were too filthy to use. Walls were thin, I could hear my neighbor snoring. A little attention could go a long way at this quaint establishment.

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• User:Jenny A

  Trip type: Couples

  The Management cares about their property and guests

  03 Sept 2025

  From the outside, Crandell Mountain Lodge looks a bit dated. The deck needs painting, and the entry areas badly need refurbishing. However, the few rooms we saw have been refurbished. We stayed with another couple, and had booked the 'superior suite, multiple beds, kitchen'. The room descriptions didn't indicate that the bathroom can only be accessed through a bedroom (this is the case in every room at Crandell) We were in Unit #7. The bedroom attached to the bathroom in this unit is tiny, and I could barely squeeze around the foot and side of the bed to close the curtain (I'm not a large person) so Unit 7 is really only suitable for a couple with a child, not for 2 couples. (However, there is a sofa-bed in the living room for families) The bathroom is also very small - and dark. The kitchen was well-equipped, had everything we needed and the unit was comfortable. I was happy to see the carpet had been removed, although the living room floor needed repairing in a couple of areas. However, because this room layout didn't work for us with a male in the group, one couple had to get another room, which was disappointing and not anticipated. The Guest Services Manager obviously cared about our experience, listened to our concerns and offered solutions, which we appreciated.

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• User:R K

  Trip type: Family

  Hot uncomfortable stay

  06 Aug 2024

  We were on the main floor during a hot week. Makes no sense that there are not window air conditioners because the fan did not help us be comfortable. Our room at the back only had one of the three windows that opened. The beds were not comfortable; one of them really affected one person’s back and we flipped the mattress which helped slightly. When asked if we could have a cot rather than sleep on the bed, staff said they didn’t have them because of fire codes. If you are in a walker or wheelchair, it will be very difficult to access the rooms because there are no ramps we could see and parking cement blocks in front of steps to the decks in many spots. It seems perhaps they are letting the decking in front of the building run down because they’re planning to rebuild or sell.We did appreciate the kitchenette and pillows were comfortable, bathroom was very clean. Marketing Manager, General Manager at Crandell Mountain Lodge, responded to this review Thanks for that review R K! Glad to hear your experience was a good one and we hope to host you again in the near future!

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• User:B4248LWdianeg

  Trip type: Couples

  Fair price for area

  06 Jul 2024

  A nice spacious room. I didn’t realize it included a kitchen too, not that we used it, but a nice surprise. I have knee and shoulder injuries so walking upstairs with baggage was not going to happen. This means we were downstairs by the front door and heard everyone coming in and out and the toddler running around the room above us. I recommend if you aren’t infirm to take an upper floor. Luckily I am a sound sleeper and people staying there were considerate and were not the type to make excess noise. It was nice to park right in front of our room. I think likely every place is pricey so considering that, this was a decent price for the area and for what you get. Not much of a walk to see everything. Some nice extras like tea and artisan soap. Marketing Manager, General Manager at Crandell Mountain Lodge, responded to this review Thanks for that review, glad to hear your experience was a good one!

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• User:374yvonnet

  Trip type: Family

  Good Room could use a few tweeks

  20 Jun 2024

  Our room #4 had a small kitchenette which was sufficient for making tea, but you could have done a simple meal even though in close quarters. Beds were comfortable enough. Shower was good height, but water fluctuates as it does in older buildings. Could have used more towel racks. It was OK for two people so no room for towels to dry for the third and fourth person. Would be helpful to have shelves above the toilet for storing toiletries. The room has a small table with chairs for four. Would be better if there was some lighting above it. No TV, but the wifi was good so watched movies on an iPad. Breakfast is available across the street at the Kilmoray Lodge. Marketing Manager, General Manager at Crandell Mountain Lodge, responded to this review Thanks for reviewing us Yvonne, glad you enjoyed your stay! We'll have a look at the lighting in that room, always look for ways to improve.

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