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The Ritz-Carlton Grand Cayman

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The Ritz-Carlton Grand Cayman

locationSeven Mile Beach, Grand Cayman

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About The Ritz-Carlton Grand CaymanAbout The Ritz-Carlton Grand Cayman

Location

This family-friendly beach hotel is located on an archipelago of three picturesque islands, offering a breathtaking location unlike anywhere else on Earth.

Facility

365 rooms and 36 suites are available to guests in a 5-storey main building and an 8-storey auxiliary building. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a stovetop, a microwave, a tea/coffee station and a dishwasher. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 2 indoor and outdoor pools. There are children's pools as well. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, basketball and golf. Guests can partake in various water sports, including sailing and snorkelling. In addition, diving is offered for a fee. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Ritz-Carlton Grand Cayman Amenities at The Ritz-Carlton Grand Cayman

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Children's Entertainment

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      Children's Pool

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      Diving

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      Golf

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      Gym

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3052

Very Good

555

Average

232

Poor

81

Terrible

63

Recent Reviews: 3983

  • User:Sulu

    Trip type: Couples

    Exceptional Guest Service at the Ritz!

    rating26 May 2026

    Mrs. Sulu and I were celebrating our 35th anniversary and her 60th birthday and did so by sneaking away to one of our favorite spots to do so, Grand Cayman. To be honest, the Ritz wasn’t in our original plan, but due to broken promises from another hotel, we made a pivot, that in hindsight, was the best decision of our trip.The rooms here were clean, spacious, well appointed, and felt like they had been recently renovated. The hotel also has several on-site restaurants that serve a variety of cuisines and offer different levels of fanciness. They had a great morning coffee bar on the lagoon side, but our favorite morning spot for coffee and yummy snacks was “The Cupboard”, just off the elevators on the beach side.I could go on and on about the beauty and grandeur of the hotel, but the true magic of this property lies in its people. The Ritz promises a premium experience and in our case, they delivered on that through their employees. As an HR professional, I can truly appreciate the effort that has been put forth to not only screen and hire the right people, but to also instill a culture of exceptional guest service through the training and experience that has been provide to them. Incredible work on the part of the hotel. We encountered several examples of this throughout our stay. On our way to the beach on our first day, Adonis, who helped us with our beach set, looked up at us, paused for a minute, and then remembered our last name. We both looked at his name tag and remembered him from our stay a few years back when he worked at another hotel down the beach. It was so great to see him again and catch up on his life and family. Adonis took good care of us all week and even sent us an incredibly sweet (no pun intended) amenity for our anniversary. His service and attention was WAY above and beyond anything that we expected. Later in the week we encountered Alex, and got to know her as well. I'd always go down early to grab our beach chairs and when Alex would start her shift, she would always swing by to make sure we had the towels and shades we needed for the day. She told us she was glad she didn't blow away on that windy day, but she's tougher than she looks as I saw her slinging those 5 gallon jugs of water over her head regularly as the week went on. On our last day as we were checking out, we found a beach bag hanging on our door with a note from Alex and some incredibly thoughtful good-bye presents in it. It was a truly thoughtful gesture. And lastly there was Destiene (pronounced Destiny - apologies if I spelled that wrong) from the Cupboard. She greeted us with a big smile and enthusiastic welcome each morning when we stopped by to get our morning coffee and Chai. She was always super friendly and made sure we got everything we needed to start the day. Oh, and there was also our housekeeper, Suriti (6th floor). She was incredible as well! Our room was always immaculate and the swans and roses decoration she put together on our bed for our arrival night was spectacular! To sum it up, these were the folks that truly went above and beyond for us, but the entire staff was top notch and was responsible for truly making this trip a lifetime memory. We can't wait to come back!

  • User:Alicia E

    Trip type: Couples

    May Grand Cayman

    rating24 May 2026

    The resort was well maintained and the rooms well appointed. I did not know there are two towers. One that faces the ocean, and one that is the “resort tower.” Although the resort was not at capacity, we were placed at the resort tower. It is fine but you need to know that the restaurants and beach access are a long walk across a bridge. We paid $600 for a day bed that was wedged in among rows and rows of beach chairs. Zero privacy and service was just okay. NOT worth $600. Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review Thank you very much for taking the time to share your feedback and for choosing to stay with us. We sincerely appreciate it, as it helps us continually refine and enhance the experience we deliver across all areas of the resort. It was a pleasure having you with us, and we look forward to welcoming you back again in the future for an even more enjoyable stay.

  • User:Sharon W

    Trip type: Solo travel

    Very underwhelming

    rating23 May 2026

    As a resident of Grand Cayman, I’ve been going to The Ritz-Carlton Spa since it first opened around 2005, and sadly, my most recent visit last week was one of the most disappointing experiences I’ve had there.The spa has recently been renovated, and while it certainly looks fresh and modern, it also feels like they are quietly cutting costs in ways that take away from the luxury experience the Ritz-Carlton was once known for.The biggest difference was the relaxation room. Years ago, it felt indulgent and welcoming, with thoughtful touches that made you want to linger after your treatment. There used to be fresh fruit, cookies, and a wider variety of snacks and refreshments. Now, the food selection is minimal and underwhelming — no fruit, no cookies, and very few choices overall.It may seem like a small detail, but those touches are exactly what separated this spa from others on the island and justified the premium pricing. The renovation may have updated the appearance, but the experience itself feels diminished.After more than 20 years of visiting this spa, it’s disappointing to see the focus shift from genuine luxury and hospitality to obvious cost-cutting. Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review Thank you very much for taking the time to share your feedback with us. We truly value hearing from our guests, as it helps us continually refine the experience we aim to deliver.We would greatly appreciate the opportunity to learn more about your visit in further detail. If you would be so kind as to contact our Executive Office at 345-943-9000, we would be most grateful.

  • User:Bill T

    Trip type: Family

    Not Good

    rating02 May 2026

    Extremely overpriced for the experience you receive. On top of already high rates, the currency conversion feels inflated, making everything cost even more than expected. Rooms are priced well above $1,200 per night, yet I couldn’t get a proper night’s sleep due to constant construction noise. There’s an ongoing issue with a major leak on the ocean terrace, so industrial blowers are running around the clock—definitely not what you anticipate when paying this much.Dining and drinks are just as unreasonable. A simple dinner for two—no drinks, just one appetizer and one side—totaled $320 USD. Even a single piña colada served in a plastic cup on the beach cost $30.At these prices, you expect a seamless, relaxing experience, but that’s far from what’s delivered. There are plenty of better options that offer far more value for the money. I wouldn’t stay here again. Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review Thank you very much for taking the time to share your feedback with us. We truly value hearing from our guests, as it helps us continually refine the experience we aim to deliver.This is certainly not reflective of the level of comfort and service we strive to uphold. We would greatly appreciate the opportunity to learn more about your visit in further detail. If you would be so kind as to reach out to our Executive Office at 345‑943‑9000, we would be appreciative.

  • User:MPMNYC

    Trip type: Family

    Amazing property

    rating01 May 2026

    This property is amazing. The employees are all so happy to be there and will do everything they can to make your stay better.I could mention some names but honestly it wouldn’t be fair because every employee deserves accolades. This is a very well run property and we can’t wait to get back again. Keisha Parcells Robb, General Manager at The Ritz-Carlton, Grand Cayman, responded to this review Thank you so much for your kind review. We are truly delighted to hear that you enjoyed your stay and felt so well cared for by our Ladies and Gentlemen. We would be sincerely honored to have the pleasure of welcoming you back again.

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