Hotel Boutique Tremo Bellas Artes

Recent Reviews: 130

• User:TheReliant1000

  Trip type:

  Allright, but noisy.

  16 Jan 2021

  Very well located indeed, near Museu de Bellas artes, restaurants, shopping area, metro station, great for walking, but it is not a "boutique" hotel. My room was too noisy, probably because a previous larger room was divided in two with paper wall. Can't say abou other rooms, but mine was terrible in this aspect. Also, the view from my window was sad. Breakfast was minimum and staff ok, just ok. PS: stay before the pandemic.

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• User:SparkzJordan

  Trip type: Couples

  Short stay in a great Santiago location

  14 Jan 2020

  Quaint hotel in a great location close to the Barrio Bellavista. Supermarket across the road which is really handy. Nice little terrace to chill on out the back. Room was ok for the price and breakfast was ok but there were numerous things that let it down.Our toilet didnt flush and you had to lift the top off to get it to work. The safe didnt work. The air con was really weak. The woman on breakfast duties was very stern and packed away the food before breakfast was over and without asking if we had finished which we hadn't.One final point. Being a tourist we shouldn't have to pay the 19% IVA Tax as long as we provide our PDI entry slip. The guy that checked us in insisted we had to pay it. After going backwards and forwards I paid it as had just arrived in the country and wanted to chill. Luckily we managed to get a refund from the manager on check out once we brought it to her attention.

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• User:thomaspashley16

  Trip type: Couples

  Disappointing staff attitude

  14 Dec 2018

  On booking.com I booked the wrong weekend for my stay at this hotel. It was a non refundable ticket and it was my fault. I arrived at the hotel and got to reception. Firstly, no one spoke English and and we had to talk to each other via google translate. They couldn’t find my booking for that day and I found out the date I booked was wrong. I explained that I no longer needed the 2 nights next weekend and can I change them to now...I was stood in their reception after a 8 hour coach ride from Mendoza. There was a spare room and I still intended to stay at the hotel. They declined and said I would have to book and pay again - very disappointing. The rate at reception was nearly double that of booking.com so I went back to the website and was about to press confirm payment when they said sorry the available room has a problem and is no longer available. They then told me I would have to get a taxi to their other hotel across the river and stay here. Again, not accommodating. I booked this other Tremo hotel at a higher cost to my original booking and went. I was presented with a downstairs room sat confidently between All the noise from reception and my window next to the cafe area. Very tired, very noisy is not my idea of fun. The room was clean, but the bathroom and shower very dated. The location was good next to the Bellavista center with restaurants. Anyway, it’s up to the hotel to overall a non refundable ticket, not booking.com. I went to cancel this reservation for next weekend and it said I could email the hotel via the website and ask for a refund or date change. As I had already paid the new hotel booking fee I asked for a refund on the basis that I am still staying and paying for a room in the hotel chain. They abruptly replied saying no. Very disappointed with the attitude of these people. I can admit to the initial mistake, but not letting me change the dates as I’m stood in reception trying to check in is poor form. Travelling on a budget and effectively lost $100 to these guys when they could quite easily helped me out. It’s things that this that ruin stays in cities.

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• User:cliquemundo

  Trip type:

  Good stay in Santiago

  15 Nov 2018

  Renovated rooms and good breakfast. Nothing to complain about the hotel. Very friendly staff and great location - walking distance from the Patio Bellavista. Many bars and restaurants in the area. Watch for the taxi drivers - we got ripped off by one of them.

• User:Deceivin

  Trip type: Friends getaway

  Rude staff run down hotel

  27 Oct 2017

  Tremo hotel boutique was chosen due to a nice location. I checked in and went to the third floor (no elevator) the room. First, no fridge as promised and the floor was ripped and covered with a rug. To make matters worse there was an infiltration in the wall (subjected to mold). I took a picture went downstairs talked to the receptionists and heard from the reception desk that the hotel was full and no other option. The treatment from the staff was unacceptable, it felt they were doing us a favor. These people should be better trained to deal with tourists. So, breakfast was not nice at all. Bed sheets stained and worn out. Bar soap and shampoo never replaced, we have to ask for. Bottom line it is not recommended. For a bit more money you can stay in a better hotel.

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