Hotel Raquel

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Hotel Raquel

La Habana Vieja, Havana

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About Hotel Raquel About Hotel Raquel

Location

This hotel is situated only a stone's throw from the chocolate museum (about 100 m) as well as the old square and the San Francisco Square. The train station, the beach and the bus stop may all be found close to the hotel. Havana's national museum of photography, Fototeca de Cuba, is only 150 m away, whilst the Basilica Menor del Convento de San Francisco de Asis is 200 m from the hotel.

Facility

The hotel was built in 1908. 4 junior suites and 25 double rooms are located on 3 storeys and can be reached by lift. The friendly staff at the reception desk in the lobby are happy to answer any questions. A cloakroom, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service (for a fee) and a laundry service.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. A sun terrace is a great place to while away the hours. Leisure activities and facilities at the hotel include golf, a gym, a sauna and a solarium or, for a fee, massage treatments.

Meals

The dining area includes a restaurant (with high chairs) and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet guarantees a great start to the day. For lunch, guests can choose between à la carte and a set menu. Dinner is served as à la carte.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Hotel Raquel

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Foyer
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  Garage
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Room Service
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  Shops
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  Wifi
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Full Board
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  Half Board
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  Set menu lunch
Sport/Entertainment
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  Golf
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  Gym
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  Massage
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  Sauna
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  Sun terrace
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  Tanning Studio/Solarium

Location

Around this property:

Restaurants

200 m

Public Transport

200 m

Bars / Pubs

800 m

City Centre

800 m

Park

1 km

Train Station

2 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

165

Very Good

345

Average

186

Poor

Terrible

Recent Reviews: 826

User:George B
Trip type: Couples
A spectacle in itself
05 May 2023
Hotel Raquel is a destination in itself. The building is simply magnificent and the perfect antidote to a Holiday Inn Express or similar. It contains some memorable works of art and a venerable lift, a spectacular roof terrace and some beautiful stained glass.The signage suggested there were some spa facilities in the basement but alas I think this originates from an earlier era. On the practical side, the Wifi was limited and unreliable and the breakfast service was a bit disorganised
User:lajonquillenoire
Trip type: Couples
Terrible WiFi, breakfast and no customer service
21 Apr 2023
Everything was a disaster from start to finish.Breakfast was terrible with many flies flying around. Some of the fruit had even gone bad but was still ok display, almost like they didn't change the breakfast buffet for weeks.Hotel WIFI works for about 3 seconds. Terrible. And we're talking about Havana, which has the most accessibility to Internet but even upon informing reception about the connectivity issues, they were not bothered. Very difficult to connect.The room's toilet was broken. The AC didnt work at all. They sent a man to fix the toilet but the AC was disastrous. It was very old too. Receptionist was always smoking with her friends / colleagues so it was difficult to get any attention. Exchange rate is terrible - do not change money here. They also recommended us a few restaurants which were clearly tourist traps.
User:Jacques P
Trip type: Couples
OK FOR ONE NIGHT
29 Mar 2023
There is positive and negative at this hotel, the building has its colonial past charms and very nice details, bring you back many years ago.Refurbishments would be more than welcome all over!We didn't take the lift an historical Masterpiece!To conclude was ok for one night as we were just stopping over La havana
User:Devion C
Trip type: Couples
Looks can be deceiving
05 Mar 2023
The place is truly beautiful. It’s something to see. The hotel is very bad if you’ve just arrived to Cuba because there’s no Wi-Fi. Which means you’re completely off the grid from the moment you arrive in Cuba until you manage to find their cell phone service shops and buy a SIM card. The room was beautiful but dirty. Very dusty and over run with ants. Ants were EVERYWHERE. On the sheets, on the floor, and inside of the bathroom. The room gets VERY hot, as there is no AC or fans. You just deal with the heat until the sun sets and even then it’s really warm until about 1-2 am. The room’s window is difficult to open and even more difficult to close, so you get woken up at 6-7am to all the loud noise from the street. Also, the beds are not comfortable AT ALL. I booked a room for me and my wife and in our room there was two separate beds that we needed to put together. The hotel staff are really nice and warm, they make the hotel bearable. The free breakfast is horrible and is completed owned by the flies. The plates and the glasses weren’t clean at all. We had to manually wipe them off ourselves. The hotel also didn’t serve us water with our breakfast, just fruit juice and disgusting milk. The location is ok. It’s on a really nice street, but it’s just annoying that the doors stay open 24/7 so all the locals know who you are and where you stay. They also had a sauna and another amenity that they NEVER told us about. It was our last day that we saw technicians coming in to work on them and were shocked to find out that they existed. Overall, the hotel is below average.
User:WillXOH
Trip type: Couples
City break
06 Apr 2020
This is my second time to Habana, so I know all the usual faults, but even this place was beyond poor. Do not stay here, go give your money to small hotel or a home stay. The front desk staff are rude and demotivated. Arrived at 11pm, and they couldn’t find our reservation, so they slowly did nothing until finally over an hour later, let us check in to many of their empty rooms. Standard no water / cold water for most of the time. We showered at the sister hotel and at the Pool of the Iberostar. The hotel roof terrace is empty and not manned, I did not see one person drink at the bar in my four nights there ... probably put off by the high prices. Breakfast, despite the cheery staff, was awful. The one saving grace for this place is the location .... the only one.

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Hotel Raquel

Location

Facility

Rooms

Sport

Meals

Payment

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