Papagayo Beach Hotel

Recent Reviews: 1382

• User:Vanessa G

  Trip type: Family

  Holidays in paradise

  15 Apr 2026

  Our trip to Malaysia had been cancelled a couple of days before departure due to Middle East war and we booked very rapidly to Curaçao without knowing exactly about the destination. What a beautiful surprise: the island is just amazing and the hotel is just perfect! We spent 10 days in a 2 bedroom bungalows, with 2 bathrooms a perfect kitchen and very tastefull furtniture on the big terrace. The kids had fun and the parents too! Papagayo Curacao, General Manager at Papagayo Beach Resort, responded to this review Hi Vanessa,Thank you so much for your lovely review!We’re truly happy to hear that despite the unexpected change in your travel plans, Curaçao turned out to be such a wonderful surprise. It’s great to know you and your family enjoyed your stay, especially the comfort of the bungalow, the spacious terrace, and the overall experience.We love hearing that both kids and parents had a great time—that’s exactly what we aim for.We hope to welcome you back again soon for another memorable stay.Warm regards,Papagayo Beach Resort Team

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• User:tomvos57

  Trip type: Friends getaway

  We had a nice holiday in an outdated home with limited services due to the wedding of the hotel owner.

  04 Apr 2026

  Location is nice but not enough places with shadow on the beach compared for example to Mambo beach.The house is cleaned properly every day with new towels and soap (if necessary).The rooms are big but outdated. It needs a refreshment.Bedroom airco's are quiet and good. No noise from outside when sleeping.Some staff is friendly and willing but not all. (One security guy at the gate was very friendly to us and the other one was not paying attention at all. He was doing his own thing. In our home, the oven was not working well and they promised a new one if they could find one. I guess they couldn'd find one because we didn't hear anything after that. The owner planned his wedding in the hotel and some services were out for us for almost a week. This wasn't mentioned to TUI way in advance so they could only inform us one day before arriving. TUI payed us a percentage back which was OK and accepted but this was not nice from the hotel. Papagayo Curacao, General Manager at Papagayo Beach Resort, responded to this review Hi Tom,Thank you for taking the time to share your detailed feedback.We’re glad to hear you enjoyed the location, the space of the villa, the daily housekeeping, and the comfort of the air conditioning. It’s also nice to know some of our team made a positive impression during your stay.At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the villa did not meet expectations in terms of upkeep and that maintenance issues, like the oven, were not resolved or followed up properly. This is not the level of service we aim to provide.We also deeply apologize for the impact caused by the wedding event during your stay. We understand how important these facilities are to the overall experience, and we regret that this was not communicated further in advance. Your feedback regarding service consistency and facility availability has been shared with our team for improvement.Thank you again for your comments—they are very valuable to us.Warm regards,Papagayo Beach Resort Team

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• User:304colleenc

  Trip type: Family

  A great place to enjoy the beautiful island of Curaçao

  28 Feb 2026

  We loved out two bedroom villa. Our daughter had her own room and so did we. The one space living area is fantastic and spacious. A view of the water and the beach right across the street with just a row of wonderful restaurants! Papagayo Curacao, General Manager at Papagayo Beach Resort, responded to this review Dear Colleen,Thank you so much for your lovely review and for choosing Papagayo Beach Resort for your stay in Curaçao.We’re delighted to hear that you loved your two-bedroom villa and that the spacious living area worked perfectly for your family. Having separate bedrooms while still enjoying a comfortable shared space truly makes a difference during a family getaway.It’s wonderful to know you enjoyed the water views and our prime location right across from Jan Thiel Beach, with its great selection of restaurants just steps away.We hope to welcome you and your family back soon for another memorable stay on our beautiful island.Warm regards,Team Papagayo Beach Resort

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• User:Jorne t

  Trip type: Family

  BE WARNED, don't go here. PICTURES

  24 Feb 2026

  Let start with something positive, the people are very nice! They do their best within the constraints that is a obvious cheap tourist trap.The villa was falling apart, it was dirty. No airco in the main living space. They were so cheap not even our Nespresso cups were replenished, they told me they only provide it for 1 day, spent 1800+ dollars for 4 days, can't even get complementary coffee cups, lmao. Also they clean some things when there is room service but the leave the sponge completely dirty... i dont even wanna know what the cleaned with it.I could go on how horrible it was... but just look at the photo'sAlso, the 'sea view' is just a joke.. maybe one or two villa's have a nice view across a busy road towards the sea... but the one we received.. i guess technically you could see the ocean in between some other houses...DO NOT GO HERE. Papagayo Curacao, General Manager at Papagayo Beach Resort, responded to this review Dear Jorn,Thank you for sharing your feedback about your stay at Papagayo Beach Resort.We do appreciate your kind words about our team. It means a lot to hear that our staff did their best to assist you during your stay.That said, we are truly sorry to read that the villa and overall experience did not meet your expectations. Your comments regarding the condition of the villa, amenities, and housekeeping standards are taken seriously and have been shared with our management team for review and follow-up.Regarding the coffee capsules, our villas are equipped with a Nespresso machine, and a starter set of capsules is provided upon arrival. Additional capsules can be purchased at the front desk or nearby supermarket. We understand this may not have aligned with your expectations, and we appreciate the opportunity to clarify.Concerning the sea view, villa locations and views vary throughout the resort, and while some offer more direct ocean views, others have partial views depending on their position within the property. We regret if this did not meet your expectations.We are sorry that your experience led you to feel this way. Feedback like yours is important, as it helps us continue improving both our accommodations and communication.Kind regards,Team Papagayo Beach Resort

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• User:Marissa F

  Trip type: Family

  Don’t stay here if you want a high end experience

  21 Feb 2026

  To start, I want to say that we loved Curacao! It was easy to navigate, perfect weather and lovely people. However, Papagayo Beach Resort fell short. I wanted to love it but it just didn’t impress. To start, we stayed in the biggest villa they had — 5 bdrm presidential. The 5th room was on the bottom floor and was unusable because it had a constant sewage smell. The washing machine was broken for 5 out 7 of the days we were there. We repeatedly told reception and finally on the 5th day, they suggested we go to the resort laundry room to do our laundry. They overcharged us for a pick up at the airport and when I caught it, they didn’t offer to refund me but told me I could have a credit to spend at the resort. The restaurant at the beach resort was permanently closed. The closets smelled so bad (every single one), you couldn’t put your clothes in them. They left only one dishwasher pod a day — we were staying with 4 kids and although repeatedly asked for extra, never was addressed. I’d send messages to reception on WhatsApp, they often didn’t respond for days. The kitchen was there but zero cooking supplies, not even basic salt and pepper. If you wanted to cook, you needed to purchase absolutely everything. They gave you one beach towel per person at check in and you needed to walk all the way to reception if you wanted fresh ones. Furthermore, upon check out, you needed to carry the towels back to reception, they wouldn’t collect them from the villa. The pool was great to have but was highly chlorinated and hard on the kids eyes. They took a $1500 deposit upon checkin that I was told would be returned at check out but then was told it could take up to 20 days. And lastly, the credit they left from overcharging me was completely forgotten and they attempted to charge me again on my ride back to the airport. I had to find the emails and resend them to prove myself. I feel like I have babbled through this entire review but as you can see, NOT impressive. And I gave many opportunities to correct all the issues and was continuously ignored. Unfortunately, I do not recommend this place. Papagayo Curacao, General Manager at Papagayo Beach Resort, responded to this review Dear Marissa,Thank you for taking the time to share such detailed feedback, and first of all, we’re happy to hear that you loved Curaçao itself. It’s truly a special island.That said, we are very sorry that your stay at Papagayo Beach Resort did not meet your expectations, especially while staying in our Presidential 5-bedroom villa. Your experience as described is clearly not the standard we aim to deliver.We sincerely regret the maintenance issues you encountered and that the follow-up did not happen in a timely and efficient manner. Communication should always be clear and responsive, and we apologize if you felt ignored. That is certainly not the experience we want any guest to have.Regarding kitchen supplies and dishwasher tablets, our villas are self-catering accommodations. A starter set of essentials is provided upon arrival, and additional items can be purchased at the supermarket nearby. We understand, however, that expectations can differ, particularly for larger families, and we appreciate your feedback on this.Concerning beach towels and the security deposit: the towel exchange and deposit procedures are part of our standard policy, and the deposit release timeframe depends on banking processing times. Still, we understand that clarity and smoother handling at checkout are very important, and we regret the frustration you experienced, especially regarding the transfer credit confusion.Your comments have been shared internally with management, as they highlight areas where we must improve both operational follow-up and guest communication.We are sorry we were not able to provide the high-end experience you were hoping for and appreciate you giving us multiple opportunities during your stay.Kind regards,Team Papagayo Beach Resort

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