Scandic The Mayor

Recent Reviews: 704

• User:mattI8190FB

  Trip type: Business

  Tiny room with limited facilities

  31 Jan 2026

  Tiny room with limited facilities. I did not believe a bedroom could be this small. Bathroom was small and limited. Anja Klitgaard, Guest Services / Front Office at Scandic The Mayor, responded to this review Dear matt8190FBThank you for taking the time to share your feedback. I’m sorry to hear that the room and bathroom felt too small and did not meet your expectations.We do have several different room types and categories with varying sizes, including some of our smaller and more price-friendly rooms. You’re always very welcome to reach out to our reception team during your stay, and we’ll gladly help find a room that better suits your needs, if availability allows.Thank you again for your comments. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regardsAnja / Scandic The Mayor

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• User:Camilla H

  Trip type:

  Very pleasant experience.

  01 Jan 2026

  Had a booking for one night over New Years. We had chosen a standard room and also added breakfast. The room was just fine. Pleasant lighting, comfortable beds and no noticeable noice from surrounding rooms or outside. The staff were very smiling and made it a lovely, though short, stay. The breakfastbuffet was also very lovely - as someone who tries to avoid too much gluten it was nice to see a gluten-free option already set up, so you didn’t have to ask for it in advance or ask the staff - it also wasn’t a “boring” gluten-free selection. Other than that there was a fine selection of bread and pastries, yoghurts, fruit, spreads and sweet treats. And it looked like many enjoyed the waffle-station. So we very much enjoyed our stay and would book again if another stay in Aarhus is necessary. Anja Klitgaard, Guest Services / Front Office at Scandic The Mayor, responded to this review Dear Camilla HThank you very much for your lovely review. We’re so happy to hear that you had a pleasant stay with us over New Year’s and that the room suited your needs well, both in terms of comfort and a peaceful atmosphere.It’s great to know that our team helped make your short stay a positive one, and we’re especially pleased that you enjoyed the breakfast. We put a lot of care into offering good gluten-free options, so it’s wonderful to hear that this made things easy and enjoyable for you – and that the waffle station was a hit as well.Thank you for sharing your experience. We would be delighted to welcome you back whenever your travels bring you to Aarhus again.Best regardsAnja / Scandic The Mayor

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• User:Curious46563124970

  Trip type: Business

  Work trip

  17 Dec 2025

  What a great hotel, it has got better since my stay in 2024. Although progress is not always good, they removed the restaurant, so you cannot get an evening meal, luckily the hotel is near the city centre. The new rooms are good and the staff are brilliant. Breakfast is not the best experience, probably due to no restaurant. Anja Klitgaard, Guest Services / Front Office at Scandic The Mayor, responded to this review Dear Curious46563124970Thank you very much for taking the time to share your feedback and for returning to stay with us again. We’re really pleased to hear that you feel the hotel has improved since your visit in 2024, and that you highlighted both the new rooms and our staff as positives during your stay.You’re right that we no longer have an evening restaurant, and we understand that this can be inconvenient, especially when travelling for work. Luckily, our central location makes it easy to find many good dining options nearby.Regarding breakfast, we’re usually praised for this part of the experience, so we’re sorry to hear that it didn’t fully meet your expectations on this occasion. If you feel like sharing more details, you’re very welcome to reach out to us directly – we’d truly appreciate the opportunity to understand this better.We hope to have the pleasure of welcoming you back again in the future.Best regardsAnja / Scandic The Mayor

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• User:rajivvaidb

  Trip type: Business

  OK for an overnight stay

  14 Dec 2025

  Hi, It is an old hotel that has been taken over by Scandic. But, unfortunately - the beautiful lobby and restaurant upgrade are not enough of a makeover when it comes to the entire hotel. The room I stayed in was quite small - bathroom even smaller. No space to put your luggage - no luggage rack. Old carpets. There was remnant of some smoke smells (I dont know if this was due to some prior guests or just smells that have been absorbed in the carpets). The smoke smell is not strong - more like a hint - but it is there! so if you have a sensitive nose - be aware!. If you can stay at the Scandic city about 150m away from this hotel. A way better property (and one star extra too which shows)! I am a frequent Scandic hotel visitor - but this one unfortunately disappointed. Staff were great and smiling and helpful! Price to Value ratio was OK also - which is why I give it a half rating and rate it ok for an overnight stay! Location is of course very convenient to the central train station. Anja Klitgaard, Guest Services / Front Office at Scandic The Mayor, responded to this review Dear rajivgidbThank you for taking the time to share such detailed feedback. I truly appreciate your honesty, especially as a frequent Scandic guest, and I’m sorry to hear that this stay did not fully meet your expectations.You’re absolutely right that parts of the hotel are older, and we understand how issues like room size, carpets and lingering smells can affect the overall experience. A smell of smoke is of course never acceptable, and I sincerely hope you contacted us during your stay so we could assist you. Unfortunately, smoke odours can be difficult to remove completely if previous guests have not respected our non-smoking policy, but in such cases we would always aim to find an alternative solution, such as offering another room.We offer several different room types and price categories, including single rooms, which are something only a few hotels in the Scandic chain provide. That said, all rooms should of course meet the same basic standards of comfort and cleanliness. I would also like to share that we’re currently well underway with renovating our older rooms, and we’ve recently opened a completely new room wing. These new rooms offer a very different experience, and I genuinely believe they would suit you much better.I’m glad to hear that you felt well taken care of by our team and that the location worked well for your stay. I would truly love the opportunity to welcome you back and show you the improvements we’ve been working hard on here at Scandic The Mayor. Please don’t hesitate to reach out directly next time – we’d be happy to help ensure you’re booked into one of the newer rooms.Thank you again for your feedback, and I hope we’ll have the chance to welcome you back.Best regardsAnja / Scandic The Mayor

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• User:E4001VTthomas

  Trip type: Business

  Staff’s nice, rooms not so nice..

  13 Dec 2025

  Nice staff, but the standard rooms are just not worth it! It’s like they try to get you to pay for upgrade.. 8/8 of us upgraded because of to little space, smelly room and a feeling of poor hygiene. also expensive machine coffee in resepsjon.. so unless you choose to upgrade your room, i wouldn’t recommend it sorry.. Anja Klitgaard, Guest Services / Front Office at Scandic The Mayor, responded to this review Dear E400IVThomasThank you for taking the time to share your feedback. I’m glad to hear that you experienced our staff as friendly, but I’m genuinely sorry that the rooms did not meet your expectations.It’s certainly not our intention for guests to feel pushed toward upgrading, and I regret if that was the impression during your stay. Cleanliness and comfort should always be in order, regardless of room category, and I’m sorry to hear that this was not how you experienced it. If a room feels small, stuffy or not up to standard, we would always want to know during the stay so we can try to find a better solution.Thank you again for your honest feedback. I hope we’ll have the opportunity to welcome you back in the future.Best regardsAnja / Scandic The Mayor

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