Bahia Principe Fantasia Punta Cana

Recent Reviews: 3096

• User:Nicola G

  Trip type: Family

  Major Upgrade Neededd!

  26 Apr 2026

  The entire complex need a major renovation. The air vents in the rooms and public areas are disgustedly dirty making the air that you breathe unhealthy. Also, the à la carte restaurants were very poor with the exception the Aquamarine where the food was excellent!! The common floor areas around the pools are extremely slippery and very easy to slip and get seriously hurt. We’ve stayed at the Bahia Principe Punta Cana, Ambar and were always extremely satisfied. Do I recommend the property, hell no. I guess the Hyatt company (property owners) will need to pump in some serious dollars if they want to attract more guests! Fran Mendez, Atención al cliente/recepción at Bahia Principe Fantasia Punta Cana, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback with us.We sincerely regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding the maintenance of some facilities, the cleanliness of air vents, and your dining experiences in several of our à la carte restaurants. Please rest assured that your comments have been shared with the corresponding departments, as they are very important in helping us identify areas where improvements are needed.At the same time, we are pleased to know that you enjoyed your experience at Aquamarine and that you have previously had satisfying stays at other Bahia Principe properties. Your loyalty over the years means a great deal to us.We truly appreciate your observations and hope you may consider giving us another opportunity in the future to provide you with the experience you have come to expect from Bahia Principe Hotels & Resorts.Warm regards.Fran M.Bahia Principe Hotels and Resorts

  Read more

• User:Tracy P

  Trip type: Family

  Fantastic holiday

  21 Apr 2026

  This was booked last minute due to trip to Thailand being cancelled. I was worried as I don’t enjoy all inclusive resort holidays but what an Absolutely fantastic resort, many many restaurants, fab beach, gym and activities. The best thing was the staff, very attentive and welcoming. I wouldn’t go here without children, but that’s a personal preference. The Dominican Republic is beautiful with wonderful people. Noelia Expósito, Atención al cliente/recepción at Bahia Principe Fantasia Punta Cana, responded to this review Dear guest, Thank you for sharing such a thoughtful and heartfelt review of your stay with us.We are truly delighted to know that, despite the unexpected change in your travel plans, your experience turned into a fantastic holiday. It means a great deal to us that our resort exceeded your expectations, especially as all-inclusive stays are not usually your preferred choice.Your kind words about our wide variety of restaurants, beautiful beach, and the range of activities and facilities are sincerely appreciated.We are also very pleased to know that you felt welcomed and well cared for throughout your stay, as creating a warm and comfortable atmosphere for our guests is one of our top priorities.It was a pleasure having you with us, and we would be honored to welcome you back again in the future.Warm regards,Noelia E. Guest Relations Department

  Read more

• User:carlpK9810PU

  Trip type: Family

  Way overrated and it will cost you!

  20 Apr 2026

  I took my family there for a week on a last minute basis. I have been to Punta Cana before. It was a disaster from the very beginning. We were given an inferior room with a broken bed and not enough linens for our party of four. This despite the fact we paid for the most expensive room they had- one facing the castle (which is the main reason we chose this place--all for the kids). Yes, they transferred us to a better room the next day as they were totally booked when we arrived. The credit we got for our inconvenience of having had our first night there wasted through their fault was less than promised.This hotel is definitely overrated, and in the end becomes pricier than the true 5 star resorts there in Punta Cana. This is all because of the lure of the Disney-like castle (which other than aesthetics provides no other use for its guests) which is in the middle of the pool area.Big is not always better and this hotel proves it. This particular hotel is part of a mega-complex with about 6 other hotels. You and your party are supposed to stay and use the facilities only at your own hotel. They might claim you have access to the restaurants at the other hotels in their mega-complex, but that is if you make a reservation (and they are not guaranteed). That reservation is made through a sommelier you have established a relationship with-which comes after spending money on overpriced wines-because the house wine is an awful red and white which tastes like cooking wine. Their alcohol selection is limited and not all that great for an all-inclusive. The food quality is not all that great, either; even at there reservation-only restaurants in their mega-complex. Ironically, the buffet restaurant at this hotel was better than a number of the reservation-only restaurants we experienced their and at the other hotels. One needs to be careful also with salesmen from the hotel selling you everything from outside excursions to the equivalent of a "vacation time-share". Yes, this hotel and the entire mega-complex is adept at making you spend big-time despite you being at a a purported "all-inclusive". By the way, the entertainment poolside and throughout the hotel in terms of music leaves a lot to be desired. Talking about poolside, they close their pools and jacuzzis at 6 pm. If you stay there till then, and afterwards go to your room to shower and prepare to go to dinner, by the time you get to dinner and are done with it, their nightly entertainment would have been over. Conversely, if you go enjoy the nightly entertainment you will definitely skip out on dinner, especially at any of their reservations-only restaurants throughout their mega-complex. It is as if everything has been done by design so you have to spend money here-and-there whether for better food, alcohol, and entertainment. The best entertainment is actually at what they call "el pueblito", which is at the entrance to their mega-complex property. There you will have to pay to go in and see a premium act on stage. And beware of their dance club there at "el pueblito" as I noticed "unsavory-looking" locals who apparently had been allowed to slip-in, possibly for targeting the hotel/resort guests.I could go on-and-on but let me say that after a few days at this hotel, I started missing the other truly great hotels and resorts in Punta Cana. I plan to return soon to Punta Cana with my family, but you better believe it will not be to this hotel or any other in its mega-complex (which includes La Turquesa, Gran Punta Cana, Esmeralda, and Ambar) as they all seem to operate in the same way from what I could see in visiting the other hotels.In closing, Punta Cana and the people at the Dominican Republic are wonderful. Plan your vacation carefully. Fran Mendez, Atención al cliente/recepción at Bahia Principe Fantasia Punta Cana, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay.We are very sorry to read that your experience did not meet your expectations, particularly regarding your initial room assignment and the inconvenience caused upon arrival. We sincerely regret any discomfort this may have caused you and your family.Please rest assured that your comments regarding room allocation, service experience, food and beverage offerings, entertainment schedule, and overall resort operations have been shared with the relevant departments for review, as they are essential for identifying areas where we can improve.We are also sorry to hear that certain aspects of your stay did not reflect the level of quality and experience you expected from us. Your observations are important and will be taken into consideration as part of our ongoing efforts to enhance guest satisfaction.We truly appreciate your feedback and hope that, despite your experience, you will allow us another opportunity in the future to restore your confidence in our service.Kind regards,Fran M.Bahia Principe Hotels and Resorts

  Read more

• User:Jean C

  Trip type: Family

  Family fun

  14 Apr 2026

  Wonderful place for families. The place was clean, neat, great service and excellent food. Javier Gomez, Guest Services / Front Office at Bahia Principe Fantasia Punta Cana, responded to this review Dear guest,We appreciate that you for contacting us about your recent stay at our hotel. Our commitment to a culture of service oriented to excellence is fundamental, and we strive daily to offer the best experiences. That is why we are glad that you enjoyed a fantastic stay and we look forward to having the opportunity to welcome you back for a warm welcome.Happy Days,Javier G. Guest Relations Department

  Read more

• User:xXgavinXx

  Trip type: Family

  Don't read the bad reviews

  13 Apr 2026

  My wife read a lot of reviews before we came, and honestly, they had us a bit worried. People were saying the food was bad and the service was unfriendly but that couldn’t be further from our experience.The food here is excellent,better than what we had in Jamaica. The American-style options are a bit bland, but honestly, why come to a tropical paradise just to eat hamburgers?The service is absolutely incredible. Every staff member is friendly, helpful, and genuinely accommodating. They go out of their way to take care of you, it honestly feels like everyone here is your best friend.This is easily the best resort we’ve ever been to.Service: 15/10Food: 15/10Overall experience: 20/10 Sara Mendez, Atención al cliente/recepción at Bahia Principe Fantasia Punta Cana, responded to this review Dear Gavin,Thank you very much for your wonderful review.We are truly delighted to hear that your stay exceeded expectations and that you enjoyed both the culinary experience and the warm, attentive service provided by our team. It is especially rewarding to know that you felt so well cared for throughout your visit and that you consider this the best resort you have ever stayed in.Your kind comments about the friendliness and dedication of our staff will be shared with the entire team, as feedback like yours is a great source of motivation.We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your wife back for another exceptional stay in the future.Kind regards,Raquel P.Guest Relations Department

  Read more