Rotana Palace Hostel

Recent Reviews: 2613

• User:Aynur C

  Trip type: Solo travel

  Rodrigo reception

  03 May 2026

  Thanks to Mr. Rodrigo, he was so kind. He helped me while I am sick, thank you for everything again. I appreciate your job. 🙏🏻

• User:Justin G

  Trip type: Business

  Relaxing at Bar Aboo

  29 Apr 2026

  Great experience at bar Aboo. Fast and amazing bartender Alexander, good drinks and good food.Location: Aboo BarAtmosphere: CozyValue: AffordableCleanliness: extremely cleanNoise level: Good with DJ, not too loud

• User:stanley g

  Trip type: Business

  A Grand stay

  16 Apr 2026

  I enjoyed my stay at the Grand Mercure.The rooms are clean , the bed are comfortable. My view was beautiful. Got to see the sunrise . The staff extremely friendly,professional and helpful. From the front desk , carlos ,vinyl,welder, Beatrice and Alex from the lounge and bar . Luiza from guest service who check in to make sure my stay was going well. Grand Mercure Ibirapuera, Atendimento ao cliente/recepção at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review Dear Stanley,Thank you very much for sharing your experience with us. We are truly delighted to know that you enjoyed your stay at Grand Mercure and that the comfort of your room, the beautiful sunrise view, and the cleanliness met your expectations.It is especially rewarding to hear your kind words about our team. We will proudly share your compliments with Carlos, Vinyl, Welder, Beatrice, Alex, and Luiza, they will be very happy to know they made a positive impact on your stay.We sincerely hope to welcome you back soon for another grand experience with us.Atenciosamente,Carolina BarretoCustomer Experience Coordinator

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• User:nilliy

  Trip type: Friends getaway

  Good service

  04 Apr 2026

  We had drinks at the Grand Mercurie Bar. Bartenders Alexandre and Iuan prepared the best cocktails for us. They were attentive and polite, thank you. Grand Mercure Ibirapuera, Guest Services / Front Office at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review Dear Guest,Thank you very much for your kind words!We are delighted to know you enjoyed your experience at our bar and that Alexandre and Iuan made it even more special with their cocktails and attentive service. Your recognition means a lot, and we will be sure to share your compliments with them.We look forward to welcoming you back for many more memorable moments.With appreciation,Beatriz MiecznikowskiQuality & Customer Experience Analyst

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• User:Cem Uğur K

  Trip type: Solo travel

  Meal and staff was good

  02 Apr 2026

  Meal was good. Juan was very friendly and kind. Grand Mercure Ibirapuera, Guest Services / Front Office at Hotel Grand Mercure Sao Paulo Ibirapuera, responded to this review Dear Cem,Thank you for sharing your feedback.We are pleased to know that you enjoyed the meal and that Luan’s friendly and kind service made a positive impression on your experience. Your comments are truly appreciated and will be shared with our team.We look forward to welcoming you again for another pleasant stay.With appreciation,Beatriz MiecznikowskiQuality and Customer Experience Analyst

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