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Empire Hotel Aqua Park

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Empire Hotel Aqua Park

locationHurghada, Hurghada

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About Empire Hotel Aqua ParkAbout Empire Hotel Aqua Park

Location

The hotel is located in the downtown area of Hurghada, just 7 km from Hurghada International Airport and about 200 m from a private beach.

Facility

The hotel has a lift and features 419 rooms and 108 junior suites. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas (for a fee). Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Additional facilities include a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus.

Rooms

Rooms are equipped with central heating. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

There is a poolside snack bar as well. Leisure activities and facilities at the hotel include volleyball, windsurfing, water aerobics and a hammam or, for a fee, horse riding. Children are well looked after in the kids' club.

Meals

The dining area includes a lobby bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, half board and all-inclusive. Breakfast, lunch and dinner will satisfy appetites big and small.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Empire Hotel Aqua Park Amenities at Empire Hotel Aqua Park

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

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      Medical Assistance

    • -

      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

    • -

      Half Board

  • Sport/Entertainment

    • -

      Horse Riding

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

42

Very Good

32

Average

39

Poor

12

Terrible

19

Recent Reviews: 144

  • User:annrE6236HS

    Trip type: Couples

    Great staff couldn't do enough for us

    rating13 Nov 2023

    Was not the hotel we thought we had book but they made us most welcome and the other hotel was a short walk to use the beach ect we had a few problems but they were sorted out its an old hotel but for the money didn't expect anything Moor this is our first week let's see how the other 3 go

  • User:Martin V

    Trip type: Solo travel

    Bad hotel and service

    rating07 Jul 2023

    Poor accommodation and food, the hotel is old , has constant problems with the lift and all hotel services. The locals, who make up the majority of the hotel's customers, also complain about the food.

  • User:Outstanding K

    Trip type: Solo travel

    Horrible experience

    rating18 Jun 2023

    I don’t know from where to start right from the beginning to end I had worst experience, I stayed for 4 nights had to change my room 3 times.First night when I got there it was okay , next evening when I was about to go down to restaurant for dinner a big guy was passing by the corridor as I opened the door he tried to push my door to come in I somehow managed to push the door & locked myself in I was petrified & called the guy in the reception from my personal phone to come up for help , he was helpful , calmed me down & escorted me to reception to load ge compliant against the man. Later Karim the reception manager came to talk to me about the incident & I was shocked to hear he said the guy who forced himself to my room was drunk !!!!So I asked him is it acceptable to behave like that with a female solo traveller just because he was drunk ????He then promised to change my room from 6 th floor to 1 st floor close to reception , later manager came to say my room is ready it’s nice & clear ready for me to occupy.As I was very tired I did not inspect the room I went to bed straight away next day morning when I went to bathroom I was shocked to see the state of the bathroom there was used soap , dirty toilet & sink , dirty tissues on the floor , cigarette buds on the floor , no towels , no rail to hang towels & shower did not have knob to control the temperature I then had to call the guy in reception to make a complaint he apologised & changed my room .Karim the manager is liar & useless .Food was horrible too All in all I had the worst experience

  • User:MimGibson

    Trip type: Couples

    Avoid- worst place we ever stayed

    rating15 Sept 2019

    So awful we checked out. We are used to budget hotels, but never this bad. We thought we had booked the Triton beach hotel, but was put in this one. It was so dirty we couldn’t even have a shower. We ate at the hotel when we arrived at 10.30pm, food had been warmed up and I spent the night being ill. The food in the morning was poor, soggy sugary bread with eggs, omelette and pickled salad. We tried the bread and left it. We had to ask for them to open the bar to have a cold drink. Nothing was open. Certainly the worst all inclusive I have ever had.We tried to get to the hotel that we booked but they tried to charge an extra £20 a night. We were told by people in the other hotel that the food is the same across there 3 hotels and one person had ended up on a drip, everyone was eating out.The hotel has blocks all the way around so that there is little sunlight and feels really enclosed, by 3.30pm the poolside is deserted as there is no sun on any of the communal outside areas. Yet the sun is out till 6pmThis hotel is mainly for the local Egyptian families and workers and wearing holiday clothes will cause people to stare at you.The staff won’t leave until you give a tip for going with you to take cases to the room - not expected on an all inclusive. Some of the staff are really friendly but this really does not make up for the experience. You can use the sister hotel with a beach, only a couple of minutes away, but can not get food there and only drinks at the beach barAvoid!!!

  • User:Samar A

    Trip type:

    Worst place in cleanness

    rating14 Sept 2017

    No thing is clean there... Breakfast is horrible..tab water has smell and color you can't even take a shower with it... No recommended for children as everything is not clean.. the pool is ok... But no towels after 4 pm! The towels itself is bad and not clean... The location is excellent... You can stay in that hotel in one condition.. for sleeping only Diana Z, Ecommerce at Triton Empire Inn, responded to this review Dear guest, We are apologizing for not being able to fulfill your expectationkindly be assured that your ratings and comments will be transferred to the Management. Wish see you soon at the Royal Star Beach Resort

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