Jaz Royal Palmariva

Recent Reviews: 5158

• User:Ionut R

  Trip type: Family

  Labranda Royal was called when we were

  02 Jun 2026

  This place is one of the most relaxing we ve ever been in Hurghada, the terrace and the restaurant near the beach are so nice, big beach though it can get really crowded quick.The shows are well put in the night, also in the day they make the most to entertainAlthough is missing that great service, the overall experience was very good

• User:Sum27865

  Trip type: Solo travel

  Dont bother

  10 Mar 2026

  Very disappointed. Hotel/bedroom and pool areas need a huge overhaul and modernisation. Room is not too bad but not what you would expect of a 5 star hotel. Rust on bathroom unit, furniture outdated and limited facilities for tea/coffee etc. Pool loungers are old and the tablea are rusty and old. The only place currently open to eat is the buffet, none of the other restaurants are open despite the website stating they are open all year round. Pool.bars are not good, need a good upgrade, they are not open in evening so only place you can get a drink is main lobby and its packed so cant sit anywhere. Cocktails are not great quality and just served in a plastic cup,. No luxury to any of it. No atmosphere in the hotel. Food in buffet is basic and repetitive to say the least but as there is nowhere else to go there is no choice. Overall not what I expected and the webaite is deceiving people into thinking its 5 star luxury with many year round dining options and this is not the case. JAZ PALMARIVA BEACH, Guest Services / Front Office at JAZ Royal Palmariva, responded to this review Dear Sum27865,Thank you for sharing your impressions. We are genuinely sorry to learn that your stay did not reflect the comfortable, welcoming experience we aim to provide for every guest.We value your observations about the overall ambiance and facilities, as well as your dining and beverage experience. Our standards are centered on providing a refined environment, attentive service, and amenities that feel both well-maintained and inviting.We also appreciate your comments regarding food variety. Our culinary team strives to present a broad selection that appeals to many tastes and nationalities, and they are pleased to prepare specific items upon request so that meals feel more tailored and satisfying.Your feedback is important to us, and we remain committed to the level of quality and hospitality that guests expect. We hope to have the opportunity to welcome you again for a stay that better reflects our service philosophy.Best regards,Hotelmanagement

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• User:Marina T

  Trip type: Couples

  Misleading 5-Star Claim and Very Disappointing Stay at Labranda Royal Makadi

  20 Feb 2026

  We stayed at Labranda Royal Makadi in October, traveling as two couples, and unfortunately, it was a very disappointing experience from start to finish.The hotel is advertised as a 5-star property, with the added promise that choosing Labranda Royal over Labranda Club Makadi would give us additional access and a more premium experience. In reality, this was completely misleading. There are no clear delimitations between the two hotels, no signage explaining boundaries, yet if you happen to sit on a lounger in a different color section — even though you’ve booked the so-called 5-star option — you are quickly approached and even harassed by security. It felt unwelcoming and unnecessarily hostile.The property itself is extremely outdated and nowhere near 5-star standards. Around the pool, several tiles are broken, posing an actual safety risk. The loungers are old and worn out. The beach restaurant is fitted with plastic chain curtains that look cheap and neglected rather than stylish or functional.The rooms were equally disappointing. The furnishings are old, bedding feels dated, and the towels are clearly overused. The bathroom had visible rust, and both the bathtub and shower curtain looked aged and unclean. Overall, the room lacked the comfort and freshness you would expect from a hotel marketed at this level.Food quality was another major letdown. Breakfast and lunch were especially poor, with very limited salad options and low-quality ingredients throughout. The morning sausages tasted artificial — almost chalk-like — and the deli meats were simply unpleasant. Variety and freshness were lacking across the board.To be fair, the beach itself is large and overall quite nice. There is plenty of space, and the setting has potential. However, the entrance to the coral area on the right side is not maintained or properly managed. All that would be needed is a clearly created and safe entry point, which would significantly improve the experience for guests who want to snorkel. As it stands, the way people are currently entering the water there is quite dangerous, with no proper guidance or safe pathway over the rocks.In summary, this hotel does not meet 5-star standards in terms of facilities, maintenance, food quality, or guest experience. With significant renovation and better organization, it could improve, but based on our stay, we would not return and would not recommend it to travelers expecting a true 5-star resort experience. JAZ PALMARIVA BEACH, Guest Services / Front Office at JAZ Royal Palmariva, responded to this review Dear Marina T,Thank you for sharing your detailed impressions. We are genuinely sorry to learn that your stay did not reflect the welcoming, comfortable experience our guests should enjoy.Your feedback about the overall ambiance, condition of facilities, and room comfort is taken seriously, as our standards are centered on providing well-kept surroundings and a restful environment. We are also concerned that interactions around shared areas left you feeling uncomfortable, as our priority is always a respectful and hospitable atmosphere.Regarding dining, we appreciate your comments on quality and variety. We maintain rigorous international food hygiene practices, including unannounced audits by an independent global health organization, and our corporate hygiene team oversees everything from kitchens to supplier controls. We also aim to present a wide array of dishes appealing to many tastes and nationalities, and our Chefs are available to prepare specific items on request through our Food & Beverage team.It is encouraging to hear you enjoyed the beach setting. Our goal is for every aspect of the stay to be just as positive, and your remarks help us measure against that benchmark.Thank you again for your time and perspective. We hope to have the opportunity to welcome you again for a visit that reflects our commitment to excellent service.Best regrads,Hotel Management

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• User:foxbar

  Trip type: Couples

  first stay but wont be our last great staff and lovely hotel

  21 Dec 2025

  we were supposed to be staying at the labranda makadi beach when we arrived it was in darkness / closed and had been for a number of weeks ( we were not even informed by easy jet holidays before leaving home or during the transfer by the easyjet reps) fortunately our coach driver spoke to a security guard outside the closed hotel who advised that we should try the jaz royal palmariva which was close by and fortunately the did have us on their systemso maybe we lucked out in the end because this hotel was all we could ask for the location on the beach ideal ,plenty of sun loungers with cushions many pools and one of which is heated (the one with the swim up barthe food in the restaurant was excellent at breakfast lunch and dinner the choices were amazing and varied every night . drinks are local brands but the barmen make many cocktails so it always tastes good the lager is also very good sort of budweiser tasting but the best thing about the hotel were the staff from the barmen to the waiters and ground staff and cleaning staff (especially always smiling guy who kept our room 1425 spotless )animation team work tirelessly and there was entertainment every evening usually a couple of singers so overall i would recommend a visit to this hotel we will definitely be returning ps on our last day the text from easyjet holidays said we would be picked up at our original hotel ! so we were a bit anxious and wondered whether we should go to it and wait there but we eventually phoned the transfer company who new where we were and arrived bang on time for the journey home JAZ PALMARIVA BEACH, Guest Services / Front Office at JAZ Royal Palmariva, responded to this review Dear Guest,Thank you for sharing your experience and for recommending our hotel. We are delighted that your stay turned into a memorable visit and that you found everything you needed for a relaxing holiday.It is wonderful to hear that you enjoyed the beachfront setting, the ample loungers, and the variety of pools, including the heated option with the swim-up bar. We are also pleased that the dining options met your expectations throughout the day.Your kind words about our team mean a great deal to us. From the bar and restaurant staff to housekeeping and the animation team, our colleagues are dedicated to creating a welcoming atmosphere, and your recognition is truly appreciated.We are glad that your departure arrangements worked out smoothly in the end. Thank you again for your feedback, and we look forward to welcoming you back for another enjoyable stay.Best regards,Hotelmanagement

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• User:174paulaw

  Trip type: Couples

  Lovely hotel

  17 Dec 2025

  Really enjoyed our stay with Jazz Royal Palmariva. The hotel changed ownership on the 1st November and they are making changes, look forward to see the final concept.All the staff were lovely, too many to name but thank you. Special shout out to the animation team, the hotel was very quiet but they still did the rounds every morning xxAnd as for the food, absolutely loved it, so much choice in the main restaurant thank you.Finally the Italian a la carte…..Wow JAZ PALMARIVA BEACH, Guest Services / Front Office at JAZ Royal Palmariva, responded to this review Dear paula,Thank you for sharing such thoughtful feedback about your recent stay with us. We are delighted to know you enjoyed your time and appreciated the warm hospitality from our team.It is wonderful to hear that our animation colleagues made a positive impression, and that you found the main restaurant offerings to be varied and satisfying. We are also thrilled that the Italian à la carte experience stood out for you.Your enthusiasm for the evolving concept means a great deal to us, as we are dedicated to delivering a refined and memorable stay for our guests. We look forward to welcoming you back and sharing even more of what we have in store.Best regards,Hotelmanagement

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