Dream Lagoon & Aqua Park Resort

Recent Reviews: 5516

• User:Patrycja K

  Trip type: Friends getaway

  This hotel definitely does not deserve 5 stars.

  05 Jun 2026

  Our stay from 23 May to 31 May 2026 was full of problems. In the first room, we had no hot water, the water pressure was extremely weak, and the water often had a yellowish colour. The room was only changed after several complaints and after I informed reception that I had video evidence of the fault. In the second room, the water pressure was still very poor. The safe did not work in either room.The room was supposed to have a “garden view”, but the view from the window definitely did not match that description. Instead of a well-maintained garden, we saw burnt and dried-out ground, bare soil, and only a few palm trees and bushes. The photo attached to this review shows exactly what the supposed “garden view” really looked like. In a hotel advertised as 5-star, I expected maintained greenery, not neglected and scorched land.There were no electrical sockets in the bathrooms.The free Wi-Fi advertised in the offer barely worked. We had to purchase an Airalo eSIM in order to have access to the internet.The All Inclusive package was very poor: monotonous food, the same soup throughout the entire week, empty food trays, portioning of food, and food being cleared away before the official end of mealtimes. The tables were often dirty, cutlery was missing, and the waiters were not interested in actually serving guests. They were more interested in chatting, complimenting and flirting with guests than asking whether anyone wanted a drink. Flies were everywhere in the restaurants and landed directly on the food.The meal times did not match the information in the offer. Breakfast was supposed to start at 6:30 a.m., but in reality it started at 7:00 a.m. Before an early excursion, we arrived to find the restaurant doors closed. Dinner was supposed to be available until 9:30 p.m., but in reality it ended at 9:00 p.m.On Wakacje.pl, the Fish Restaurant was listed in the All Inclusive section, but at the hotel it turned out to require an additional payment. The two main restaurants were cramped and overcrowded, with not enough seating and frequent shortages of food.The drinks consisted of alcohol mixed with concentrates, without lemon, mint or ice, and were served in tiny plastic cups.Sun loungers were reserved with towels as early as before 5:00 a.m. After breakfast, there was no chance of finding a free one. Part of the main swimming pool was closed during the first two days, and the aquapark operated only during short time slots, which was not clearly stated in the offer.At the beach and around the pools, extremely pushy sellers of various services and products were a major problem. They repeatedly approached the same people, ignored refusals, and even woke guests who were sleeping on sun loungers in order to present another offer. Instead of peaceful relaxation, there was constant harassment and pressure to buy something.Another major disappointment was the lack of a coral reef near the hotel. Marsa Alam is famous for its reefs and snorkelling, but there is absolutely nothing interesting to see underwater near this hotel. Anyone choosing the hotel specifically because of the reef should be aware of this.The excursions purchased from the Coral Travel representative were also disappointing. The City Tour consisted mainly of a church, a mosque and three specific shops that appeared to be closely connected with Coral Travel. The safari did not resemble an authentic Bedouin village and was focused on selling oils, perfumes and tea. We were also given a faulty quad bike that kept stalling.The condition of the camels was very poor. The animals had abrasions, were pushed and kicked in front of tourists. After we raised concerns with the Coral Travel guide, we were told that “this is normal here”, and afterwards we were no longer allowed to take photographs. I refused to ride a camel and I still feel guilty that, by purchasing this excursion, I financially supported an attraction like this.The VIP cruise: the boat and the food were fine, but a lot of time was wasted waiting and listening to sales presentations. The actual snorkelling lasted approximately 40 minutes in total, at two poor locations. The representative assured us that we would be back in time for dinner, but after the cruise, more than an hour was added for shopping at the port. We did not make it back for dinner.The only major positive aspect of the hotel is the lagoon and the large area available for walking. Everything else was far below expectations. I have stayed in 5-star hotels in Egypt before and have never encountered such a scale of problems, neglect and disorganisation. I do not recommend either the hotel or the excursions sold by the Coral Travel representative.

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• User:David S

  Trip type: Family

  Wonderful Holiday

  30 May 2026

  Переклад англійською:I stayed at this resort hotel with my whole family. It’s a wonderful place, and we had a fantastic and relaxing vacation. My children especially loved the mini club, where they had a lot of fun. Special thanks to the animator Giulia, whom my children became very attached to. Thank you for making our holiday even more special! Hotel Management, Guest Services / Front Office at Dream Lagoon Resort & Aqua Park, responded to this review Dear guest, I hope you are well,Sunny greetings from Dream Lagoon resort and aqua park team,We would like to thank you for taking the time to share feedback regarding your recent stay with us. We truly appreciate your excellent review of our hotel services and staff. It is a pleasure to hear that you enjoyed your vacation, and we look forward to welcoming you back to Dream Lagoon Resort & Aqua Park for your next holiday.Thanks and best regardsHotel management

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• User:wiktoria19956

  Trip type: Family

  Egypt 2026 <3

  30 May 2026

  My third time in Egypt, there always something new in these hotels even if you are in the same country…To my surprise, this was the first time I'd met such a well-organized animation team that works hard and succeeds. It's led by the lovely Giuseppe, who clearly has experience and gives everything he has to this job. Hats off to him. Big hugs to Liza and Jake, who are from England. I got the best vibes with them, and they're adorable. The hotel staff are decent. Best regards to Bartek, the bartender from the Panoramic Bar. He's a great guy. Good food the sweet things FINALLY DOESN’T TASTE THE SAME, good job about the cheesecake. The only things I can complain about are the poor quality of the alcohol and the plastic cups and straws. It's a shame about the turtles... Hotel Management, Guest Services / Front Office at Dream Lagoon Resort & Aqua Park, responded to this review Dear guest, I hope you are well,Sunny greetings from Dream Lagoon resort and aqua park team,We would like to thank you for taking the time to share feedback regarding your recent stay with us. We truly appreciate your excellent review of our hotel services and staff. It is a pleasure to hear that you enjoyed your vacation, and we look forward to welcoming you back to Dream Lagoon Resort & Aqua Park for your next holiday.Thanks and best regardsHotel management

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• User:Mao L

  Trip type: Family

  Dream lagoon Marsa Alam

  26 May 2026

  It was GREAT 👍😉 Mohamed took care of our room BEAUTIFULLY 🤩 his towel animals, new ones every day just AMAZING 👌 Hotel Management, Guest Services / Front Office at Dream Lagoon Resort & Aqua Park, responded to this review Dear guest, I hope you are well,Sunny greetings from Dream Lagoon resort and aqua park team,We would like to thank you for taking the time to share feedback regarding your recent stay with us. We truly appreciate your excellent review of our hotel services and staff. It is a pleasure to hear that you enjoyed your vacation, and we look forward to welcoming you back to Dream Lagoon Resort & Aqua Park for your next holiday.Thanks and best regardsHotel management

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• User:731jesusu

  Trip type: Friends getaway

  Amazing!

  25 May 2026

  It was amazing. I came in April and it was so good that I just returned. Amazing coral reef and if you go to the left of the shore, you will see turtlesSpecial thanks to Ludovica from the animation team that was always on top of the activities with a smile and making sure we have a good time. Ludovica- thanks for all the effort and good atttitude you put on the hotel everyday. Well appreciated Hotel Management, Guest Services / Front Office at Dream Lagoon Resort & Aqua Park, responded to this review Dear guest, I hope you are well,Sunny greetings from Dream Lagoon resort and aqua park team,We would like to thank you for taking the time to share feedback regarding your recent stay with us. We truly appreciate your excellent review of our hotel services and staff. It is a pleasure to hear that you enjoyed your vacation, and we look forward to welcoming you back to Dream Lagoon Resort & Aqua Park for your next holiday.Thanks and best regardsHotel management

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