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Sofitel Biarritz Le Miramar Thalassa Sea & Spa

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Sofitel Biarritz Le Miramar Thalassa Sea & Spa

locationFrance, Biarritz

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About Sofitel Biarritz Le Miramar Thalassa Sea & SpaAbout Sofitel Biarritz Le Miramar Thalassa Sea & Spa

Location

This luxury hotel and its Thalasso therapy institute are located in Biarritz on the Basque Coast, just a stone's throw from the golf course and near to the town centre with its luxury boutiques, cosy tearooms, theatres and museums.

Facility

The hotel has a lift and features 126 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a stereo system and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub, a whirlpool bath and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, crazy golf, golf, fishing and horse riding. With windsurfing, jet skiing, canoeing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, squash, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments, thalassotherapy treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Sofitel Biarritz Le Miramar Thalassa Sea & Spa Amenities at Sofitel Biarritz Le Miramar Thalassa Sea & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

200 m

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

978

Very Good

580

Average

260

Poor

136

Terrible

103

Recent Reviews: 2057

  • User:franciscosE9969OP

    Trip type: Couples

    A Huge Reputational Issue to Accor Group: never stay there

    rating01 Apr 2026

    The Hotel is extremely old dated, room withthe worst bed experience in Hospitality Industry, Shower with no pressure at all and breakfast without replacement of good

  • User:Clíodhna N

    Trip type: Couples

    Disappointing - really lets down the brand

    rating10 Sept 2025

    Like everyone else I read these reviews and thought "it can't really be that bad, it's a Sofitel". But the hotel just disappoints in so many ways, and given what you will pay to be there, the disappoint genuinely grates while you are there. We thought we would end our Basque holiday in a nice resort hotel, and pay a bit extra to finish the holiday in style. But like everyone else here, I just feel ripped off. The pool is lovely, and the view over the Atlantic is really beautiful. But, as everyone mentions, the hotel looks really, really tired. The cladding on the outside of the building is rusted, including over and around the pool bar - where you are paying €9 for a softdrink, €16 for a glass of wine, and €18+ for a cocktail. The carpets are worn and just torn up in some places. Its dingy. So many little elements of this hotel rob you of any feeling of luxury. You might go to the small indoor pool if the weather isn't good enough to sit outside, but for some reason they close the pool for 2 hours in the middle of the afternoon, and you'll be told this by an apologetic staff member who has also unceremoniously knocked off the jacuzzi to herd everyone out. Exit the pool and discover the towels they offer are the size of hand towels. Why? It's a 5 star hotel! This kind of stuff doesn't matter unless you're paying through the nose for a what should be luxury experience. The highlight by far is the beach, and I'm grateful to the staff member by the pool who gave us directions and unprompted offered us some nice towels to bring there with us. But you could stay at the Mercure for half the cost and bring your own towel. I wouldn't stay again. I wish I hadn't paid to stay here in the first place. Sometimes these "faded glory" hotels are really charming, but you cannot charge people a 5 star price and expect them to appreciate a 3 star experience. Avoid. Don't pay for this. Juliette Wattinne, Other at Sofitel Biarritz Le Miramar Thalassa Sea & Spa, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay with us. We are sincerely sorry to read that your experience did not meet your expectations.While we are pleased that you appreciated our pool, the view over the Atlantic Ocean, and the attentive service of our staff member by the pool, we regret that other aspects of your stay left you with a feeling of disappointment. Your feedback regarding the state of the building, common areas, and certain operational details has been carefully noted. Please rest assured that it has been shared with the relevant teams and our general management.We do hope you will reconsider giving us another opportunity to provide you with the experience that so many of our guests treasure.Kind regards,Juliette WattinneGuest Experience & Quality Manager

  • User:John T

    Trip type: Family

    Family vacation

    rating01 Sept 2025

    We had a wonderful stay as a family.Thank you to all the staff. The view from the room is magnificent and the heated pool is perfect. Juliette Wattinne, Other at Sofitel Biarritz Le Miramar Thalassa Sea & Spa, responded to this review Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your family vacation with us! We are absolutely delighted to hear that you had a wonderful stay and that you enjoyed the magnificent view from your room and our seawater heated pool.Your kind words about our staff mean the world to us. They work hard every day to ensure our guests feel welcome and comfortable.We truly hope to welcome you and your family back for another memorable stay in Biarrits.Kind regards,Juliette WattinneGuest Experience & Quality Manager

  • User:Roving788222

    Trip type: Family

    On a lovely beach

    rating22 Aug 2025

    Before arriving I was a little scared of the other bad reviews in here. But for us it was perfect. We stayed here for 3 nights with bed and breakfast. For us it was excellent. Room was nice, cosy clean and very quite. Breakfast was very good quality. Beside what you get at the buffet, you can order eggs in all forms, omlets, veggies etc. They had the most tasty fresh pineapple I had in a hotel. We’ve tried both outside / inside pools. Both were excellent. The location is perfect, with a gorgeous beach just few steps from the hotel. At low tides the scenery is very beautiful. Juliette Wattinne, Other at Sofitel Biarritz Le Miramar Thalassa Sea & Spa, responded to this review Dear Guest,We are truly delighted to read your kind words and to know that your stay with us was “perfect” in every way. It is wonderful to hear that you enjoyed the comfort and quietness of your room, as well as the quality and variety of our breakfast. Your mention of the fresh pineapple will certainly please our culinary team!We are also glad that you were able to experience both our indoor and outdoor pools, and above all, our exceptional location just steps away from the ocean. As you say, the beach reveals an entirely different beauty at low tide, a spectacle that never fails to amaze.Thank you for sharing such positive feedback. We would be delighted to welcome you back for another stay by the ocean.Warm regards,Juliette WattinneGuest Experience & Quality Manager

  • User:Gary P

    Trip type: Friends getaway

    Needs a refurbishment hotel and spa

    rating21 Aug 2025

    The location is very good ..the outside pool is very good .. the staff are very friendly but the hotel needs a full refurb its over priced I have never paid such prices over 1000 euro per night .. 70s bedroom .. spa needs to be fully renovated Juliette Wattinne, Other at Sofitel Biarritz Le Miramar Thalassa Sea & Spa, responded to this review Dear Guest,Thank you for taking the time to share your impressions following your stay at the Sofitel Biarritz Le Miramar. We are delighted to read that you appreciated our exceptional location facing the ocean, the quality of our outdoor pool, and above all, the friendliness of our team.We also take good note of your feedback regarding the style of the rooms and our spa facilities. While our teams are committed to maintaining the highest standards of cleanliness and service, we understand your expectations and the impression that the current design may have given you. Your comments are valuable and will be carefully shared with our general management.We sincerely hope to welcome you back for another stay in Biarritz.Kind regards,Juliette WattinneGuest Experience & Quality Manager

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