All Suites Appart Hotel Bordeaux-Lac

Recent Reviews: 604

• User:Bernard M

  Trip type: Business

  BE CAREFUL - Dirty

  22 Aug 2025

  I had booked a stay from the 20th to the 23rd, via the OPODO platform, relying on the photographs on the website, both of the platform and of the residence. However, when I arrived, the reality was quite different and it was a horrible situation that I was given to discover. The state of cleanliness and hygiene of the room that was allocated to me is unspeakable and unsanitary: traces of burns on the sink, suspicious dust on the bed, fan filled with dust, hair on the toilet bowl... In short, the complete opposite of what is offered on their site (https://www.allsuites.com/hotel/appart-hotel-bordeaux-lac), as you can see in the attached photos. This is a clear case of misleading advertising, and beyond that of a breach of basic hygiene rules. all suites Bordeaux lac, Guest Services / Front Office at All Suites Appart Hotel | Bordeaux Lac, responded to this review Bonjour Bernard,Merci pour votre retour. Nous vous confirmons que le souci a déjà été réglé directement avec vous par mail.Cordialement,L'équipe All Suites Bordeaux Lac

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• User:Cate310

  Trip type: Family

  Hôtel visit

  30 Jun 2025

  This hotel does what it says on the tin If you are looking for 5 star luxury don’t stay here . If you are looking for a VFM stop it’s fine, Room was spacious 2 bedrooms lounge area it had a fridge freezer microwave. Separate toilet shower room and sink.It does not serve dinner but 5 minutes walk a number of restaurants including a McDonald’s Staff were friendly and courteous breakfast was very good .If traveling through Bordeaux I would stay again all suites Bordeaux lac, Guest Services / Front Office at All Suites Appart Hotel | Bordeaux Lac, responded to this review Hello Cate,Thank you very much for your detailed and balanced review.We’re glad to hear that you appreciated the spacious layout of the apartment, its equipment, and the overall value for money. It’s also great to know that you enjoyed the breakfast and found our team friendly and courteous.While we don’t offer dinner service, we’re happy that the nearby restaurant options met your expectations.We would be delighted to welcome you again during your next stop in Bordeaux!Best regards,The All Suites Bordeaux Lac Team

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• User:flamingo b

  Trip type: Family

  DO NOT ATAY HERE

  20 Sept 2024

  This hotel was booked by Wowcher as part of their deal. The area felt very unsafe and dirty. Lots of rubbish outside on the path. Location is a long way from the centre via public transport and a short walk from public transport. People hanging around the entrance of the hotel making you feel uncomfortable. Rooms were disgusting. Very old and tired. My bed was uncomfortable with a very lumpy mattress. The bathroom had a rusty towel rail and was generally very old. The lift was graffitied. Nothing good about the place. I was asked for a security deposit of €35 upon arrival which has never been refunded. I challenged them the morning after we arrived as it had actually been debited from my account and not just held in pending. The receptionist argued with me that it wouldn't have been actually debited but it was. She assured me I would receive an immediate refund after checking out but I'm still waiting and sure it will never be returned. what a joke. Nothing positive about the place. Definitely does NOT look like the photos all suites Bordeaux lac, Guest Services / Front Office at All Suites Appart Hotel | Bordeaux Lac, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the negative experience you encountered.We are deeply concerned to hear about the issues you raised, including the cleanliness of the area, the condition of the room, and the security deposit situation. Your comments about the discomfort and the state of the facilities are valuable to us, as we strive to improve our services.Please be assured that we take these matters seriously and are working with our housekeeping team and management to address the cleanliness and maintenance issues you mentioned. Additionally, we will look into the handling of the security deposit to ensure this situation is resolved appropriately.We appreciate your feedback, as it helps us enhance our guest experience. We hope you might consider giving us another chance in the future.Best regards, The Management

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• User:Sarah H

  Trip type: Family

  Horrific . Avoid

  07 Jun 2024

  Arrived late to hotel with two children and we were horrified. We just left the next morning. This hotel is nothing like the photos and is in an industrial park. Rubbish everywhere. The rooms are filthy . Genuinely felt unsafe here. Place should be shut down. Don't waste your money booking here cause you will check out. Worst place we've ever seen. all suites Bordeaux lac, Guest Services / Front Office at All Suites Appart Hotel | Bordeaux Lac, responded to this review Hello,I'm sorry to hear about your disappointing experience.We take your feedback seriously and apologize sincerely for the conditions you encountered upon arrival. It's truly regrettable that the hotel did not meet your expectations, especially with cleanliness issues and feeling unsafe. Your description of the industrial park surroundings and the state of the rooms is concerning.Please rest assured that we will investigate these matters thoroughly and take immediate steps to address them. Your comfort and safety are our top priorities, and we understand the impact this experience has had on you and your children.If there is anything more you would like to share or if you have any further concerns, please feel free to contact us directly. We value your feedback as it helps us to improve and ensure that future guests have a more pleasant experience.Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust in the future.Best regards,Hossam ELDIN Assistant General Manager

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• User:GrainneB35

  Trip type: Family

  Filthy, run down - DO NOT BOOK - barely 1 star definitely not 3

  08 Sept 2023

  DO NOT BOOK - Great location on paper - close to rugby venue - BUT Everything is run down and dirty - dead insects on wall, not cleaned, stains and cigarette burns on sofa, burned table leg - waste dumped around the hotel and location generally feels unsafe Paid €258 for one night - should have slept in car! See photos