All Suites Appart Hotel Bordeaux-Marne

Recent Reviews: 201

• User:TomSean

  Trip type: Friends getaway

  This was so good we stayed twice in two weeks

  29 Jul 2025

  For first time visitors to the city, this was a great find. We stayed here twice during our time in the regions. You won’t find more professional and helpful staff.The rooms are a lot more than bedrooms as they are well equipped for cooking, relaxing and sleeping. The breakfast room is spacious and the breakfast has everything, including cooked eggs, bacon and pancakes as well as cereals and fresh fruit. And a great coffee machine!The location is within walking distance of all the sights and there are plenty good restaurants within 15 mins. And it’s only 15 mins walk from the railway station. Overall, the hotel is great value for money (book directly with the hotel for the best prices!).Our group highly recommends this hotel and it deserves a much higher star rating. Thanks for a great stay. Anne-Sophie MILAN, Other at All Suites Appart Hotel Bordeaux Marne, responded to this review Hello,Thank you so much for your kind and detailed review! We're truly delighted to hear that you enjoyed your stay with us not just once, but twice!It’s wonderful to know that our team made a positive impression and that you appreciated the comfort and functionality of our rooms. We're also glad you enjoyed the breakfast selection and the convenient location close to the main sights and restaurants.Your recommendation and warm words mean a lot to us. We’re especially happy to hear you found great value in booking directly it’s always the best way!We hope to have the pleasure of welcoming you and your group back again soon.Warm regards,

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• User:Camper00914390413

  Trip type: Business

  Location's Great, But That's About It...

  19 Dec 2024

  Sure, being right by the train station is super convenient, and you can walk to all the main spots easily. But honestly? That's where the good news ends.Well, the studios are pretty roomy, and having a kitchenette sounds great on paper. But here's where things went downhill fast. The moment I walked in, I was hit by this overwhelming stale tobacco smell (they'd tried to mask it with some air freshener, but... yeah, no). The windows facing the street were huge but filthy - though weirdly enough, the smaller ones were spotless! Go figure. 🤷‍♀️I found hairs IN THE BED (I know, gross, right?), the bathroom was sporting some lovely patches of mold (not the decor I was hoping for), and everything just felt... sticky? The floors, the walls - and there was this persistent greasy food smell that wouldn't go away.Getting any sleep? Ha! There was this constant drone from the ventilation system that sounded like I was sleeping next to an airplane. Apparently, it's been an issue "they're working on" for ages. And mornings? Pure chaos! Doors slamming, vacuum cleaners roaring - forget about getting any work done or catching up on sleep.And here's the cherry on top - the fire alarm went off at 1:30 AM! Want to know why? According to another guest, the poor receptionist (who was alone, by the way) - a guest had been cooking and the receptionist "Sarah" couldn't figure out how to turn it off. I mean, seriously?The staff seems nice enough, but they're clearly overwhelmed and undertrained. Red flag alert: they insisted on payment upfront and wouldn't let me see the room first. Never a good sign, right?Quick tips if you do end up staying here:Skip their overpriced breakfast - there are tons of cute bakeries nearbyDon't waste €15 on their sketchy shared parking lot - park on Rue Court-Barbey instead (it's free at night and actually feels safer)Such a shame, really. The location and room size could make this place a winner, but between the cleanliness issues, the noise, and the general chaos, I just can't recommend it. They need to seriously up their game before I'd consider giving them another shot. Marie ALLSUITES, Marketing at All Suites Appart Hotel Bordeaux Marne, responded to this review Dear Guest, Thank you for sharing your feedback. We are glad to hear that you appreciated our convenient location near the train station and Bordeaux's main attractions. However, we are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the discomfort you experienced.We take your comments about the tobacco smell, cleanliness, and mold very seriously. These issues are completely unacceptable, and we will immediately address them with our housekeeping and maintenance teams to ensure that our rooms are up to the highest standards of hygiene and comfort. We are also sorry for the persistent odors and the sticky surfaces you encountered, and we will work on improving this aspect of our rooms.The noise from the ventilation system and the disruption caused by slamming doors and vacuuming in the morning is concerning, and we will investigate solutions to improve the overall soundproofing and guest experience during their stay.Regarding the fire alarm incident, we are very sorry for the inconvenience it caused during the night. We are currently reviewing the training provided to our staff to ensure they are fully equipped to handle such situations promptly and efficiently.We understand your concerns about the upfront payment policy and apologize for any discomfort it may have caused. This is standard practice for some bookings, but we will reassess our approach to ensure greater transparency and ease for our guests.Your feedback about our breakfast and parking options is also appreciated, and we will review these offerings to ensure they represent good value for our guests.Once again, we sincerely apologize for the issues you encountered, and we are committed to making necessary improvements to provide a better experience. We hope you might consider giving us another chance in the future.Best regards,Anne-Sophie, executive manager

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• User:Renos K

  Trip type: Friends getaway

  Serious Hygiene and Service Issues

  09 Nov 2024

  While the All Suites Appart Hotel Bordeaux Centre Marne benefits from its prime location near the train station and the vibrant Capucins Market, my recent 8-night stay revealed significant concerns that overshadowed these advantages.The problems began at check-in, when I discovered alarming hygiene issues in my initial room. The bedding contained visible short hairs and lint, while both face and body towels displayed yellow stains indicating improper laundering. Although staff responded to my immediate request for a room change, maintenance issues persisted in the second room, including an empty shower gel dispenser that remained unfilled despite multiple requests to reception.Most problematic was the complete absence of housekeeping services throughout my entire stay. For 3-star establishment marketing extended-stay accommodations, the lack of basic services - sheet changes, bathroom cleaning, and trash removal - is unacceptable by any standard.The breakfast service, which should reflect the hotel's 3-star rating, failed to meet basic expectations in both variety and quality. The presence of flies around exposed jam jars raised particular food safety concerns that require immediate attention.Until these fundamental issues are addressed, particularly regarding cleanliness and maintenance protocols, I cannot recommend this property to other travelers expecting 3-star accommodation standards.Renos K. Marie ALLSUITES, Marketing at All Suites Appart Hotel Bordeaux Marne, responded to this review Dear Guest,Thank you for taking the time to share your detailed experience. We are truly sorry to learn that your stay did not meet your expectations and that several aspects negatively impacted your comfort.Your comments regarding hygiene, maintenance, and basic services are of great concern to us. This type of feedback is absolutely not aligned with our standards, and we take your remarks very seriously. We sincerely regret the inconveniences you encountered with the bedding, towels, and the lack of follow-up regarding your requests for shower gel. We will immediately review our protocols with our housekeeping team to ensure this does not happen again.We also understand your frustration about the absence of cleaning services during your stay. We will ensure that our procedures are better explained upon arrival and tailored to the expectations of our guests, particularly for long stays.Regarding your concerns about breakfast, especially in terms of food safety, we will reinforce our checks and take measures to guarantee a pleasant and safe experience for all our guests.We do, however, appreciate you highlighting our convenient location, and we hope to have another opportunity to welcome you under better conditions. Your satisfaction is our priority, and we are committed to improving our services to earn your trust.Best regards,Anne-SophieAssistant Manager

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• User:Dreamer23879155718

  Trip type: Solo travel

  Significant improvement is required.

  28 Oct 2024

  Unfortunately, my recent stay at this hotel did not live up to my expectations. A number of issues need to be addressed right away.First off, customer service training would be a huge help to the personnel in improving their interactions with visitors. An attitude that is more hospitable and accommodating will greatly enhance the entire ambiance.Furthermore, I think that when it comes to handling guest complaints, the management team has to be more proactive and present. The visitor experience can be substantially improved and a dedication to customer satisfaction can be shown by having management on hand to address problems.In light of my experience, I am unable to suggest this motel. There is a chance for a much better stay, therefore I genuinely hope they make the required improvements. Marie ALLSUITES, Marketing at All Suites Appart Hotel Bordeaux Marne, responded to this review Dear Customer, We are sincerely sorry to learn that your stay did not meet your expectations. Your satisfaction is our priority and we regret that you have encountered these difficulties.We will immediately forward your comments to our teams. More in-depth training on receiving and handling complaints is being implemented. We are committed to improving the quality of our services and making your next experience more enjoyable.Could you tell us a little more about the specific incidents that marked your stay? This would allow us to better identify areas for improvement and thus welcome you in better conditions next time. Good day, Kind regards, Anne-Sophie, executive assistant

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• User:GlobeyWales

  Trip type: Couples

  Okay location. Not quick to rectify issues.

  12 Oct 2024

  Located within walking distance of the main attractions. Public transport very close by. Room was clean enough but they would only clean again if we paid as we were not staying long enough. We had two single beds. One mattresses showed a lot of wear and tear with large dips in it. Reported to reception several times, held off writing this review as I was told management would contact me. They have not. Stayed 4 nights and hardly slept. Marie ALLSUITES, Marketing at All Suites Appart Hotel Bordeaux Marne, responded to this review Good evening, We thank you for taking the time to share your experience during your stay at the All Suites Appart Hôtel Bordeaux Marne hotel. We are sincerely sorry to learn that your stay did not live up to your expectations. We take your comments regarding the quality of your bedding and the cleaning service very seriously. We completely understand that this may have spoiled your stay and we apologize for this.We will immediately conduct a thorough investigation into the quality of the mattress, and will do what is necessary to improve the quality of our bedding. We would like to assure you that measures will be taken to improve the comfort of our apartments. Concerning the cleaning of the apartments, in an environmental approach, we have chosen to eliminate the daily cleaning of the apartments. We can offer you new towels at reception upon request. We would be delighted to welcome you again and have the opportunity to change your mind. Good day, Kind regards,Anne-Sophie, executive assistant.

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