Novotel Bordeaux Lac

Recent Reviews: 1756

• User:chanaka a

  Trip type: Business

  A VERY NICE HOTEL BY THE LAKE IN BORDEAUX

  30 May 2026

  On yhe 23rd of February, I was invited for an evening party organised by Viva La Vie with the overnight stay. A fantastic hotel by the lake. They served good food too. Their free snacks and drinks during the hole morning session is really appreciated.Good staffs too.

• User:Pokey333

  Trip type: Couples

  Won’t be back

  27 Dec 2025

  Very overated hotel. If had realised it allowed pets in to bar and eating areas would not have considered staying there at all. Bathroom was brown dated and depressing, with poor shower water pressure. Did not sample the limited menu as the bar and restaurant was filled with screaming kids and dogs. Only good thing to say about this hotel was the staff who were amazing. polite friendly and efficient.

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• User:Fussymare-Upchurch

  Trip type: Family

  Food so dreadful it’s hard to believe we are in France

  04 Aug 2025

  Children’s meal ordered with rice. Served with cold chips instead - reminded waitress that we had ordered with rice - which was duly delivered but inedible. Cold - soggy exterior yet hard inside decorated with grey coloured peas. Sent back but no replacement ever delivered. Adult’s meal served firstly as large bowl of cold badly cooked frites delivered with starter? Sent back as I wanted hot frites with my duck breast not cold frites as a starter. Child had a dessert of chocolate fondant - verdict was tastes nice but not a fondant as had an over cooked centre. 55 minutes later told them not to bother with the duck that still hadn’t arrived. 5 minutes later the cancelled duck turned up as we were getting up to leave and was send back. Bill presented with duck main dish still on it but was removed when I pointed out it had been sent back as it took too long. Only a few tables were occupied - seems like the other guests already knew what we found out .. or maybe the chef had a night off? My advice - take the tram from just outside and go into Bordeaux to find a decent meal. LAPLACE Pascale, General Manager at Novotel Bordeaux Lac, responded to this review Dear guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your dining experience did not meet your expectations, especially as food quality is a top priority for us and such negative comments remain very rare in our establishment.We regret the issues you encountered with the children’s meal and your own order, and fully understand the frustration caused by the delays and quality concerns. Please be assured that your remarks have been shared with our kitchen and service teams to address the situation and prevent it from happening again.We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the quality experience that most of our guests enjoy.Kind regards, Pascale L. Directrice

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• User:Shimmy L

  Trip type: Couples

  Decent facilities out of town with excellent link to trans services to centre every 20 mins in 20 mins. Good parking.

  04 Jul 2025

  Nice rooms, dog friendly, good facilities and EV charging with Tesla charging not too far away as well. Nice bar and restaurant with pool. Close to the lakes and Expo Stade. Let down by shocking scrambled eggs (must be powdered but the breakfast is not worth €19/ea.

• User:Edwina S

  Trip type: Friends getaway

  Fell in the Shower - injured knee and ankle - Hotel showed no concern at all.

  21 Jun 2025

  We stayed for 2 nights and specifically choose the hotel as it was only a 20 minute tram ride into Bordeaux centre, so would not have to use the car. Not a great choice, very expensive for a so called 4 * hotel, really would rate it at a 3* at best. Air con did not work, so had to to get engineer to mend it. Water did not turn off after flushing, so engineer had to fix that and fridge kept on blinking whole night long so had to put towel over it, engineer said it was shorting and could do nothing. Towels very thin!!Food ok but not a great choice, drinks were very expensive, breakfast not up to a 4* hotel standard. I fell in the shower on the 1st morning, the tiles were like ice when wet, with no non slip mat or strips, nothing to hold on to, so very dangerous. Meant I could not walk due to the injury to my knee and ankle, so our plan to tour Bordeaux was ruined. I could not even walk to my car without great pain, let alone the tram stop (about 250 meters away) When I reported to the hotel about fall and injury they could not care less. Totally indifferent to my pain and distress. Their only advice was to put a towel down in the shower!!!!!They did not offer to get a Dr, take me to A & E or anything, almost as if they ignored me - the injury would go away!!Would not use this hotel, would not recommend it and if anyone is disabled in any way - avoid at all costs. LAPLACE Pascale, General Manager at Novotel Bordeaux Lac, responded to this review Dear guest,Thank you for this 3rd comment ! Again, we are truly sorry to hear about your experience and the unfortunate incident that occurred during your visitFollowing your message, we conducted an internal review of the situation. Please allow us to clarify a few points while also expressing our sincere apologies for any discomfort caused.Our technical team promptly intervened to restore the air conditioning system as soon as the issue was reported. Additionally, Tom, our Front Office Manager, was informed of the fall and, concerned for your comfort, proposed the immediate placement of extra non-slip bath mats in both rooms. Unfortunately, we understand this offer was declined.Tom also offered you a complimentary drink at the bar as a gesture of goodwill, which was also refused. We regret if these initial gestures did not fully reflect the seriousness of the situation as you perceived it. Please be assured that our teams are usually recognized for their attentiveness and service quality, and we sincerely regret that we fell short of your expectations on this occasion.We take your feedback seriously, particularly regarding bathroom safety. Your remarks have been escalated to our management and maintenance teams to explore additional safety measures for our showers.As a gesture of our sincere apologies, we would like to offer you a credit of loyalty points to your ALL – Accor Live Limitless account. These points can be used towards organizing a future stay in any Accor property of your choice. Please let us know your loyalty account number so we may credit the points accordingly.Once again, we are deeply sorry for the discomfort and inconvenience you experienced. We hope to have the opportunity to restore your confidence in our services during a future stay.Yours sincerely,Pascale L. Directrice

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