Radisson Hotel Bordeaux Saint Jean

Recent Reviews: 345

• User:mahanobolish

  Trip type: Couples

  Comfortable

  15 May 2026

  Stayed two nights in May (13 to 15). The tram F from Airport takes you straight to Belcier, the stop for the hotel. It's only 6.5 euros for a 24 hour ticket. The reception was welcoming and even had a birthday note for me. Rooms were clean with adequate supply of beverages and water. Only fault could be the cheap toilet paper. A Supermarket is located nearby.

• User:Go10007950666

  Trip type:

  Not good enough

  10 May 2026

  No slippers and bathtub in rooms, disappointed for that. Breakfast is served with limited options , poor value for money. Staff is not familiar with VIP membership, need to retraining. Radisson Hotel Bordeaux Saint-Jean reception, Autre at Radisson Hotel Bordeaux Saint Jean, responded to this review Dear client, Thank you for sharing your feedback. We are sorry to read that your experience did not fully meet your expectations. Regarding slippers and bathrobes, these items are available upon request at the reception, which is open 24 hours a day. Our team would have been happy to provide them at any time during your stay.We also take note of your comments about breakfast and the understanding of our VIP membership benefits. This will be shared with the relevant teams so we can improve both the service consistency and guest communication.We hope we may have the opportunity to welcome you again for a more satisfying experience.Laura P. Executive manager

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• User:Lostlemming

  Trip type: Couples

  AC doesn’t work and was dismissed and lied to by staff.

  28 Mar 2026

  Not fit for purpose - stay here at your own discomfort.Stayed here expecting a comfortable night’s sleep, but unfortunately the air conditioning system was not working properly and was actually blowing hot air into the room. Since reading reviews - I’m not the first person to complain there’s no air con and they admitted that it’s not only broken but blowing hot air. The temperature in the room was extremely high (around 30°C), making it very difficult to sleep. I woke up with bad headaches as a result. Opening the window was not an effective solution as it only opened slightly and did not allow sufficient ventilation.What was particularly frustrating was the inconsistency in responses from staff. One member of staff initially lied and dismissed the issue, suggesting that “French people like it warm in March,” while another later confirmed there was a known fault with the system and even demonstrated that the air coming from the vent was HOT on the cool setting.No real solution was offered on the night, and alternative rooms were either unavailable or had their own issues.I chose this hotel specifically because it advertised air conditioning, and at this price point (€120 per night), I would expect a basic level of comfort and a room that is fit for sleeping.Overall, disappointing experience due to what appears to be an ongoing issue with the air conditioning system and likes from staff about known. Issues. Service Commercial, Sales at Radisson Hotel Bordeaux Saint Jean, responded to this review Dear Sir,We are writing in response to your review regarding your stay at our establishment.As we explained to you on site, we did experience an exceptional technical failure over the weekend, which affected the air conditioning system. This situation led to an increase in temperature in some rooms, including yours, which reached approximately 24°C. We fully understand that this may have impacted your comfort and sincerely apologize for the inconvenience caused.However, we would also like to point out that the condition in which the room was left upon your departure required an extensive cleaning intervention, resulting in additional costs. Consequently, the refund that was initially planned has been allocated to cover these extra cleaning expenses.We regret that your experience did not meet your expectations and remain at your disposal for any further information.Yours faithfully,

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• User:LankanTravellor

  Trip type: Business

  Reasonable Hotel but is not 4 star experience

  28 Mar 2026

  Check in was smooth and as a Hotels.com Gold Member, I was entitled to a free beverage so all that was made available.The room and the entire property looks very new and the room was good, with a large comfortable king bed. The breakfast was basic (almost similar to what I had in Madrid, which was a 2 star hotel) so wasn’t very impressed with the spread. As always, the breakfast spread doesnt change at all so I guess it must be the way in this part of the world.Staff was pleasant without being exceptional (Dubai is where you go for exceptional service, not Europe) but the TV in the room didn’t seem to have any of the English channels working. The TV said CNN & BBC was available but it wasn’t working. I complained to the Reception but nothing was done!! In times like this, especially when I have to return home via Dubai, being informed about what’s happening via the news channels are important. A Radisson that doesn’t care to repair their network especially when complained shows a lack of interest in service. I guess no one can be fired for being incompetent in France! Overall, I’d rate this as an average hotel due to their lackadaisical service but the property and the rooms are extremely good. A hotel is more than the rooms so this place needs improvement. Service Commercial, Sales at Radisson Hotel Bordeaux Saint Jean, responded to this review Dear guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to read that you appreciated the smooth check-in process, the condition of the hotel, and the comfort of your room, particularly the king-size bed. Your positive remarks regarding these aspects are truly valued.However, we are sorry to learn that other elements of your experience did not meet your expectations. Regarding breakfast, we take note of your comments and understand your perception. Our buffet is designed to offer a balanced selection, but we will certainly review your feedback as we continuously seek to improve our offering.Concerning the television channels, we sincerely apologize for the inconvenience you encountered. This was due to a technical issue affecting some international channels during your stay. We regret that this was not resolved promptly despite your report to reception, and we fully understand the importance of access to news, especially while traveling. Please rest assured that this matter has been addressed with our technical team to prevent recurrence.We also regret that our service did not leave a stronger impression and your comments have been shared with the team for improvement.Your feedback is extremely important to us, as it helps us identify areas where we can enhance the overall guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a stay that fully meets your expectations.Yours faithfully,

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• User:Graham M

  Trip type: Solo travel

  Modern and comfortable

  13 Nov 2025

  Easy to find, come out of St Jean station by Halle 3 (Atlantique) side. Turn right and 5 minute walk. Very modern hotel. Don’t expect room ready early as they want you to pay extra for this. Original room quite large but tiny WC area. This was a premium room. Had accident with badly chosen site for a towel holder halfway up the wall. Got moved to another room but this was not premium but an accessibility room. Didn’t feel got an apology and bad start to my experience. This may have been due to language issue. Equally apart from room change nothing done, maybe they felt this would be an admission of blame rather than good customer relations. Otherwise room comfortable but bland. Fire Alarm during stay due to an idiot smoking in his/her room. Breakfast was good, excellent coffee. Plenty cold and hot stuff.Good hotel to stay at. Top tip buy a TBM travel card via their app for trams, buses etc.Very very cheap Radisson Hotel Bordeaux Saint-Jean reception, Other at Radisson Hotel Bordeaux Saint Jean, responded to this review Hello,Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to read that you found the hotel modern and comfortable, appreciated our location near the station, and enjoyed the quality and variety of our breakfast.However, we are truly sorry to hear about the inconvenience you experienced with the towel rack and the subsequent room change. Your comfort and safety are extremely important to us, and we regret that this incident affected the start of your stay. We also sincerely apologize if our communication did not make you feel properly acknowledged — this is certainly not the experience we aim to provide. Your comments will be shared with our teams to ensure we improve our responsiveness and clarity in such situations.We appreciate your feedback regarding the room type received after the accident, and we will review our procedures to avoid similar misunderstandings in the future.Despite these issues, we are glad that you found the hotel overall comfortable and enjoyed the excellent coffee and breakfast selection. Thank you as well for sharing the helpful tip about the TBM app with future guests.We hope to have the opportunity to welcome you back for a smoother and fully satisfying stay.Kind regards,The Radisson Bordeaux Saint-Jean Team

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