Golden Tulip Cannes Hotel De Paris

Recent Reviews: 299

• User:KKatie2019

  Trip type: Couples

  Not great

  31 Aug 2024

  Pros:Duplex room we booked was dated and not good so we were moved. The lady and man on check-in were great, the young man was also great with bar service etc. Walkable to the beach and shops, restaurants etc Pool area was nice (but loud with car noises as on a busy road)Negatives:Room we moved too was TINY. No door on the toilet which made privacy very hardBalcony was completely blocked so couldn’t see anything other than a wallBreakfast was not good so we skipped this and went to local patisserie Lady on check-out was quite defensive when I asked for a receipt to check for extra payments being asked. I just wanted a quick run through not an argument! Daily shampoo and body washes weren’t refilled once during our entire stayEntire hotel felt dated and uncared for

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• User:andreastephenielo

  Trip type: Solo travel

  Negative stay involving a death and the wrong room—and no refund

  04 Aug 2024

  I had a negative experience at this hotel. I don't wish to leave this review with malice as I believe in karma—my intention is to share my experience with fellow travellers.I travelled solo and booked the hotel for 6 nights in July. When browsing for the room type to book, I decided I didn't want to stay in a Chambre Classique Duplex and so paid more money for a Balcony Room.When I arrived, which was almost 1am due to a flight delay, I found that I was in the room I paid more money not to be in—a Chambre Classique Duplex. The room is small, dated, and had a musty smell. It is not the modern rooms pictured, but what I am guessing are the older rooms in this property.I went to reception to explain I had been placed in a room that is of a lesser category than the one I paid for and asked to be moved to the room I paid for. The person at reception, who told me his name is Alan, responded that the hotel was full, there was nothing he could do, he has already checked me in (with the implication that the job he was paid to do was done), and if I wanted to, I could come back and ask in the morning—and then maybe I would get moved. While I truly believe that there was nothing he could have done at that moment in time, I find this attitude to be quite uncomfortable, especially as a woman travelling solo. I felt a fear that if something bad had happened to me, I am running the risk of them treating me in the same way. As it was 1am, I returned to my room. I spoke to my booking agent, who is very helpful. I requested for the difference in the room I paid for, and was actually placed in, to be refunded; and for the rest of my stay to be refunded, as I find it uncomfortable to stay in a place like this and no longer wish to stay. They helped me speak with the hotel and I received the same response—that there is nothing they can do right now. And so the next morning, I went back to reception to speak to the hotel staff. A lady at receptionst, Rosea (not sure of spelling), told me that the Chamber Classique Duplex I am placed in is one variety of the Balcony Room I booked. Note that I have no actual proof of this—only I was told. They offered to move me to a different room and wanted to show me first, but a refund will not be possible because it is a non-refundable booking. At this point I had only had a few hours of sleep in the room, which I found very uncomfortable; the air conditioning didn’t seem circulate around the room. The hotel is marketed as a 4-star but there is no coffee or water in the room. I asked if it is possible for me to get a coffee and come back.Around this time, I was informed by my family that my grandmother could pass away at any time back home in Hong Kong, and I so needed to leave immediately. When I got back to the hotel I explained the situation; I said I will not seek a refund in the difference for the first night, but I still would like to have a refund for the rest of the stay. I was met with the same response: it is a non-refundable booking. Rosea seems nice, but she offered the same answer over and over—it is a non-refundable booking. I can’t speak for what Alan or Rosea were thinking, but the feeling I got was that people here don’t really care what you think, what your opinion is, or what is happening to you; they will smile and nod, or throw their hands up in the air, but they don’t care. You as a guest just need to know the money you paid is the money you paid, and you will get whatever you are given. I left the hotel without a conclusion on the refund, raced back to Hong Kong a few hours later, and a day after I got home, my grandmother died. My booking agent kindly continued to liaise with them on the matter, updating them on the death, and it was the same answer: it is a non-refundable booking. I never did get a refund from the hotel. To be fair, I understand no hotel owes any guest a refund if the guest checks out to be with a relative who is dying and then eventually died. But it is the first time I have encountered a) the attitude I experienced the night of my check-in; b) being placed in a room type that is what I understand to be lesser than what I paid, with no prior communication and an explanation that is not proven; c) hopefully, this was the first and last time I would ever experience this—leaving a hotel to be with a dying loved one, after being treated by the hotel in a very uncomfortable manner.As I said, I believe in karma. But I hope that the pain and hurt that comes from rushing home from abroad to be by a loved one’s side as they take their last breath never happens to anyone who owns or works in this hotel.Other notes for travellers’ reference:After placing the booking I emailed them several times to let them know my flight arrives at night. I expected a response within 2-3 working days but this didn’t happen. The same situation as mine, with the lack of clarity around what room you are paying for—ie paying more for a balcony room but being placed in a Chambre Classique Duplex—has happened to other travellers; I read it in one of the reviews right here on TripAdvisor, and I wished I had trusted my instincts and not booked this hotel. It seems it happened again in the same month I stayed—check TripAdvisor user Stine J’s review July 2024.The way they respond to negative TripAdvisor reviews come across defensive and accusatory. Look at the responses over the “poor” and “terrible” sections. I am a journalist and have been covering and reviewing hotels around the world for 12 years—it is more or less my job to assess room categories and hotel star ratings. I agree with what many of the reviewers said—this is not a 4-star hotel. It could be a 2-star or 3-star.

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• User:Redha-Had

  Trip type: Family

  Wonderful place, great staff.

  21 Jul 2024

  Great staff, serious people trying to help you out the best they could.The place is just fantastic, that an old private hotel with a beautiful garden/pool. Everything is so authentic and real. The rooms are small but comfy, the bar is really beautiful.The hotel is very well located, few minutes walk from most restaurants/bars area, as well as few minutes walk from the beach.Thanks to the staff for their commitment and support. Definitely where I will be going next summer while visiting Cannes.

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• User:z0evict0ria

  Trip type: Couples

  Great hotel

  09 Sept 2023

  Stayed here with my husband in September 2023 and we loved it. Staff were very friendly, room was clean. It is less than a 5 minute walk to the nearest shops and cafes, and perhaps 10 minutes to walk to the front. Would definitely stay here again if we visited Cannes again. We checked out at 12 and left our bags for the day as our flight home wasn’t until 10pm. We even went back later in the afternoon and they let us sit by the pool for a bit before we left - very kind!! Tip: the breakfast is around 20€ per person. We didn’t experience it, but you can have lovely breakfasts in different cafes less than 10 min walk away for half that price!

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• User:CiaranB53

  Trip type: Couples

  Ideal location and affordable hotel.

  07 Sept 2023

  We had balcony room (138) overlooking the pool. Hotels proximity to shopping, beach, restaurants and nightlife was excellent. Supermarkets and patisseries also very close by. Abundance of stuff all within short distance walking (no need for taxis). Really liked the swimming pool due to depth of 1.4 metre throughout which was very comfortable and the pool area was very nice, as it’s a small hotel there is no battling with other guest for sun loungers which we also loved. Staff we’re very welcoming and pleasant. The bathroom in our room needs a little maintenance (nothing major) and some snack availability at pool would definitely be an improvement for guests. Main road and rail line running adjacent to front of hotel, didn’t bother us at all. Room was well sound proofed at front but would say you can hear cleaners and internal noise a lot when in your room. If your a light sleeper that might be an issue for you in mornings. The hotel doesn’t have a restaurant but that didn’t bother us as so many within close proximity. Overall we really liked the hotel and location and enjoyed our stay. We would come back again if staying in Cannes.

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