Hotel Ibis Cannes Mandelieu

Recent Reviews: 420

• User:Mark D

  Trip type: Friends getaway

  Nice hotel, not so handy location

  08 Sept 2025

  Stayed here for two nights as part of a tour. It's located a little bit out of the main. Tourist area, and has limited food options nearby. However, there is a supermarket directly across the road, which many people found handy. The room was nice, the bed was comfortable, however, the bathroom was smallish, but did have a great big shower. Staff were friendly, breakfast was okay, but not great. Magali LAURANS, General Manager at Ibis Cannes Mandelieu, responded to this review Dear Sir,We thank you for sharing your feedback following your stay.We are pleased to read your appreciation of our staff and room comfort. Your comments regarding breakfast and the bathroom layout have also been noted and will be shared with the relevant teams.We hope to have the opportunity to welcome you again.Kind regards,Di Certo Salvatore, Director.

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• User:Susan F

  Trip type: Friends getaway

  Good location near Cannes

  06 Jun 2025

  This hotel was booked for us during a Costsaver group tour. The hotel is not close to the beach at the Cannes, we took a bus from Mandelieu area (about 2 Euros each way) to the Cannes waterfront, the bus stop is a short walk from the hotel. The reception staff were very helpful, good breakfast, good WiFi and a good location in Mandelieu opposite a large Monoprix store and nearby restaurants. The room had no tea/coffee making facilities, no tissues and no safe. Magali LAURANS, General Manager at Ibis Cannes Mandelieu, responded to this review Dear Madam,We thank you for your feedback and your positive comments regarding our staff, breakfast, and location.We have also noted your remarks concerning in-room amenities and have shared them with the relevant teams.Kind regards,Di Certo Salvatore, Director.

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• User:oea04

  Trip type: Couples

  A pleasant stay

  24 May 2025

  Great stay near Cannes & Mandelieu BeachI had a pleasant stay at this hotel. The location is excellent – close to the city, with a public parking lot right next door and public transport just steps away that takes you directly to Cannes and Mandelieu Beach. The staff was very polite and helpful, and the room was clean and comfortable….breakfast was quite good ….Minus: There was no fridge in the room, and the breakfast could have had more variety Magali LAURANS, General Manager at Ibis Cannes Mandelieu, responded to this review Dear Madam,Thank you for your feedback. We are pleased you enjoyed your stay and have noted your remarks regarding amenities and breakfast.Kind regards,Di Certo Salvatore, Director.

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• User:Guide814282

  Trip type: Couples

  NOT Clean.

  22 Sept 2024

  The window in our first room was open and broken hinge you couldn’t close. The next room the pillows don’t have covers and you can see stains on them. There are other peoples hair on the nightstand. There are no mini fridges in room so if you have medicines that need to be in cold you have to go to reception and store it there.

• User:T9860UA

  Trip type: Business

  THE WORST HOTEL EXPERIENCE!! (OF MY LONG ROAD WARRIOR LIFE)

  01 Jun 2024

  This hotel was very mediocre as a hotel (the shower drain was so backed up the water flooded the floor every use) but their front desk treatment and horrible business practices made this THE WORST HOTEL EXPERIENCE of my life!As a long time road warrior and filmmaker who has stayed at many hundreds of hotels worldwide, I got a last minute Cannes invite and initially booked one night through the HOPPER travel app. On reflection I then booked a second night using the same app. Two difference reservations PAID in total for both on the app...with email and app confirmations AND confirmation of charges on my credit card.AND YET...upon check in, the desk clerk initially couldn't find confirmation of the second night's payment, despite showing her my HOPPER receipt. She searched further and then seemed have an AHA moment and said " found it...all is good" and handed me the room key. SO IMAGINE MY SURPRISE on check out two days later, a very smarmy clerk started to grill me on needing to pay for the second night as he couldn't find it in his system.The infuriating thing was this man's unwavering treatment of a legitimate paying customer as if I were some street con trying to scam a free night. (???!!!) When the manager of the day got involved and couldn't "find" payment either DESPITE seeing both my Hopper receipt but a read out of my credit card being charged, (WHAT MORE COULD THEY POSSIBLY NEED??!!) I was informed I needed to use my card to repay AGAIN to be able to leave or the authorities would be called. WTF????I'd been concerned but polite till now...this really was the last straw.The manager also informed me that she had NEVER HEARD OF HOPPPER as a booking agent for them. ( Really? Hopper has a different story saying they have had a long history with Ibis hotels...hmmmm...a suspect excuse)I gave my card but informed them I would use any and every means to spread the word on their horrible business practices both on social media and at their corporate offices.The manager looked pained but gave no concession and tried a lame " I understand" to which I just shook my head and said "NO!...IF YOU REALLY DID YOU WOULD HAVE HANDLED THIS VERY DIFFERENTLY!" and quietly walked out.Upon return home, I called HOPPER to tell the story and confirm I had paid...the first times. They took the ball and spent all week trying to get a response from the hotel to no avail. I took 3 increasingly urgent additional emails from HOPPER to get a response from this awfully managed hotel. After a protracted exchange, the hotel 9 days later finally refunded my account...but only after reluctantly saying "despite this going against our policies (???!!! Stealing funds is your policy?) and the matter was messily resolved. I WILL NOT ONLY NEVER USE THIS HOTEL AGAIN BUT THEIR ENTIRE CHAIN...if this is how their management treats valid conflicts...and will post this anywhere I can to ALERT OTHERS TO THEIR MISHANDLING AND OUTRIGHT ATTEMPTS TO STEAL ADDITIONAL FUNDS FROM CUSTOMERS...which is how it played out until they were called out on this. If I hadn't complained and followed up myself, I can assure you IBIS HOTELS would have gladly kept the additional night's funds. STAY AWAY...FIND ALTERNATIVE HOTELS. Period. julien francois, Directeur général at Ibis Cannes Mandelieu, responded to this review Dear Sir, I knew your comment would be here soon. To inform trip advisor users of the real situation, please note that the payment for your second night never reached us. You showed us a payment made to Hopper, which in no way proves that it was intended for our hotel. You could have booked another hotel and shown me the same payment. We never received an email from Hopper after your departure, no one tried to contact us, and we did not refund your room because there was no reason to do so. Furthermore, I never threatened to call the authorities, this is a lie. I remained courteous and tried to understand your situation, but your condition did not allow any dialogue. Your comment does not reflect reality. Fortunately, we have no payment problems with our other 21,000 annual customers. Sincerely,

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