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Excelsior Chamonix Hotel & Spa

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Excelsior Chamonix Hotel & Spa

locationChamonix, French Alps

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About Excelsior Chamonix Hotel & SpaAbout Excelsior Chamonix Hotel & Spa

Location

This hotel is located about 4 km from the centre of Chamonix.

Facility

The hotel has a lift and features 79 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with central heating. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with pay-per-view channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Excelsior Chamonix Hotel & Spa Amenities at Excelsior Chamonix Hotel & Spa

  • Facilities

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Canoe

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

419

Very Good

337

Average

149

Poor

84

Terrible

54

Recent Reviews: 1043

  • User:Abbie H

    Trip type: Friends getaway

    Fantastic customer service and perfect for ski holiday

    rating01 Mar 2026

    Me and a friend stayed here for 4 nights at the end of Feb for some skiing. Staff were fantastic. Answered all of our questions and extremely helpful. Incredible customer service. Located just a 5 minute walk to the bus stop in very scenic area, stunning views of Mont Blanc at breakfast. Buses run every 15 minutes (mostly free with ski pass) or so and several to take so very convent plus a train station opposite - free with card given by hotel.The atmosphere is very calm so perfect for a relaxing getaway. Rooms were exactly as described and lovely bathrooms. Very clean and house keeping clean daily. Beds comfortable too with coffee machine and mini fridge. We were also offered a room upgrade completely free of charge! Very good value for money in such an expensive area and would definitely visit again.

  • User:mmE5943CB

    Trip type:

    Never again

    rating22 Feb 2026

    Poor service and room quality, poor value for money. Noisy room, cigarette smoke entering from outside in the morbning as staff was smoking below our room.

  • User:Nic2233

    Trip type: Family

    3 star hotel

    rating31 Dec 2025

    This hotel definitely isn’t a 4 star. Two deluxe rooms one very small second room much bigger. Awful red carpet in room that’s seen better days, mould in shower tray, stains on duvet cover, marked doors and furniture, the one room was extremely hot even with the heating off. We weren’t informed of the free train. Coffee, milk and water wasn’t replenished, when queried at reception we were told that we had to pay. Unheard of in a 4 star hotel.

  • User:martinmZ4923IJ

    Trip type:

    Great hotel

    rating29 Dec 2025

    We overall really enjoyed our stay at Excelsior. There were minor improvements that could be made like the hot tub in the spa was a bit cold, there was limited storage in the room, the service at the bar was slow at happy hour, our phone didn't work so room service was not convenient, we weren't given the free train tickets on arrival, the ski lockers had heaters for boots but I don't think they were used/working, there's no shuttle to town or the lifts and whilst it's only a short walk from a bus stop - the best hotels have this, they didn't restock coffee or water in the room each day, the best hotels also have supportive ski room staff who both sell gear and support skiers with knowledge of the slopes and getting into boots etc.The good points: staff were very smiley, friendly, spoke good English on the whole, and were accommodating. The rooms were clean and tidy and spacious with good views in deluxe. Towels were replaced regularly. Good selection at breakfast and stunning breakfast views in the restaurant. Overall high quality of food and beverages with local options. Decent public transport links into town and to the lifts with free train tickets included. Nicely decorated hotel, modern and cosy inside. The shower was reasonably powerful and always warm. I quite liked the pay as you go spa because it's quite small so it meant that demand was controlled and there were usually very few/no others there when you wanted to go making it more relaxing.I think with a few upgrades like adding a gym, a local minivan shuttle service, and a few cute touches like chocolates on the pillow, maybe a couple extra staff, this could become a great 5 star hotel easily. As it is though, a solid pleasing 4-star stay offering good value for money in a good location for access to the wider Chamonix area and all the lifts. I would recommend it and stay again.

  • User:poggrs

    Trip type:

    Good choice

    rating29 Dec 2025

    Quite satisfied with the hotel's facilities. The staff was very polite and helpful, especially the girls at the reception. I would choose it again!

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