Not great overall, the room was poorly cleaned as we arrived. We had asked beforehand to have separate beds, but this was not prepared at arrival. We had to move the beds ourselves. It was not cleaned under the beds, and very poorly cleaned throughout the stay. The spa was not enjoyable, water and sauna was cold during our entire stay. The sauna was at most 50 degrees which is not ideal. The food was not great, some days it was fine other days no one in our company could eat it. And the coffee machine broke constantly. There is a pizza place nearby which I would suggest instead. The bar was good, they had good drinks, but music could be different. It was the same 10 songs over and over again.The worst part was the WiFi not working at all. I used up all of my own data and had to work during this trip. Terrible. The view from the room was nice but that is about it. Will not come back…
User:Catrine E
Trip type: Family
Hotel need improvements
08 Mar 2025
The food at the hotel was extremely bad and tasteless.At the so called SPA unit the jacuzzi was not warm and the sauna never over 45 degree.The breakfast was okey and most of the staff very friendly and service minded.Skii room growdy and no heating system for the ski boots.
User:TheGoodsons
Trip type: Couples
Do They Overbook?
11 Feb 2025
Like Lorna H below, the hotel telephoned to cancel our booking just days before we were due to fly to France, the booking having been made 4 months previously. They gave the excuse that they had a 'roof leak' which is admittedly different excuse to the 'fire' they mentioned to Lorna. Having said that, they seem to suffer an awful lot of accidents at Hotel le Vancouver. I wonder whether they overbook and then cancel reservations with a lame excuse? We await a refund as we had paid for the room in advance. Having read other recent reviews however, it seems like this might be a blessing in disguise. Be aware that this is not a full-service hotel and is often left unattended. I don't know about you but given the number of apparent serious mishaps they have at this hotel, that would make me rather nervous.
User:Q1678SIrebeccac
Trip type: Family
Won’t be back
03 Apr 2024
Arrived at 3pm (booked as a package so had no control over this) no staff around and made to wait till 4pm to get a key to our room. Not ideal after starting the day at 5am. Room very basic, bathroom very small and ventilation broken so the smell of damp foist in there was vile, shower was horrific, either sprayed water all over the bathroom or was like a jet wash, no in between. Bedroom cleaned once throughout our stay. Heating in the room was not adjustable and was absolutely blasting throughout our stay so room was unbearably hot at times. Some days there was absolutely nothing on the breakfast buffet, honestly as if the chef had a day off and they just gave you what was in the cupboard. The ski in/out element is a bit missold, you’re actually skiing into the sister hotel (sun valley) and have to make your way through 5 doors (whilst carrying your skis) and through the underground car park to get to the hotel ski lockers, which are extremely tired. There is also only one button lift that allows you to ski in/out which makes it a bit more to coordinate after a long day skiing. The hotel bar, that has a pool table and other games for the kids, is only open in the evenings and was randomly closed for 2 nights of our stay, meaning we either had to go out in the resort, or sit in our stinking foisty room (didn’t fancy either after a long day skiing really). It’s safe to say we won’t be back.
User:LORNA H
Trip type: Couples
Worst customer service - DO NOT GO
29 Mar 2024
We were deeply upset to receive a call from Hotel Le Vancouver with less than 24 hours notice before our flight to France that the hotel had a fire and our reservation was cancelled. The hotel offered no alternative accommodation and we were unable to find any in La Plange or neighbouring valleys. As a result, we had to cancel our holiday and New Years Eve plans, incurring non-refundable cost of flights, ski hire and transfers.Whilst the fire was obviously out of the hotel's control, the communication since then has been abysmal. We were repeatedly told the hotel was looking into reimbursing us and for months have been blocked from speaking to any kind of person of seniority to discuss insurance proceeds. Seriously disappointing. Expected better.
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UK
Belle Plagne, French Alps
About Hotel Le Vancouver La Plagne
User Rating & Reviews
08 Mar 2025
08 Mar 2025
11 Feb 2025
