Kyriad Chambery Centre - Curial

Recent Reviews: 698

• User:NorthStar33472531284

  Trip type: Solo travel

  Very comfortable hotel

  23 Sept 2025

  Excellent hotel in terms of comfort. Good bed, good bathroom, kitchenette and very quiet. The breakfast area and food selection is good except that no choice of eggs other than boiled. The location is considered good except it is not in the middle of town, so expect a 10 to 15 minute walk.

• User:Climber05322962361

  Trip type: Family

  Disappointing

  18 Aug 2025

  Tired looking reception so first impressions not favourableBooked parking but not been saved for us ( made up for it by helping with parking cost over the road from hotel)Staff were helpful and friendly.In our kitchenette area it smelt.Carpets could do with replacing in corridors and the bedroom we stayed in.Breakfast was fine and a nice looking area.

• User:skyl4fr

  Trip type: Family

  Decent

  05 Jan 2025

  Had to stay here after our flight was cancelled and could’ve been a lot worseSofa bed was surprisingly comfy and had a mini kitchen and nice bathroom with a nice showerKitchen wasn’t stocked very well and was missing things like mugs and cutleryBut apart from that it was average

• User:beeza1

  Trip type: Couples

  Seventh Stay

  09 Apr 2024

  This was my seventh stay at what was once my go to choice of hotel in Chambéry, after a disappointing sixth stay last year I looked around for an alternative but couldn't find anything as good value, so decided to give it one last try.We were allocated room 205. Again, given there is now a choice of room size when booking, I wasn't shocked that it was just a room with small window. We again enjoyed the kitchenette and separate toilet/bathroom away from the room itself, but the balcony rooms are much better, at a vastly increased cost. The main problem, yet again, was with the temperature of the room. Air conditioning was turned off and the system locked to heating only. A sign now states it is not possible to switch it from heating to cooling when locked to heating mode, this is good given it was a source of confusion on a previous visit (and even the staff member claimed ignorance on that occasion). It's disappointing the temperature of the room can't be controlled by the guest, but there is a window which can be opened. So we did.Unfortunately our room was directly above, and not far above given it was on the second floor, the outside drinking area for Charlie's bar downstairs (there was no outside drinking area when I was a student here in 1998 and I'm amazed permission was granted given the proximity of hotel rooms). The noise from revellers was unbelievably loud, until the early hours of the morning, it was still noisy at 5am. Additionally, a street which didn't seem busy with cars became like Piccadilly Circus as soon as we tried to sleep with incredibly loud vehicles constantly until the street sweepers started adding to the noise. I can only assume there is an effect of sound bouncing off the walls of the hotel and residence opposite. It really was incredibly noisy, even earplugs had no effect. We did not sleep well at all.Obviously we had turned the heating unit off but incredibly annoyingly it comes back on every morning. The sign said this happened at 9am, making it ever more unbearably hot. Not true, it came on at 8am,then again at 10am once I'd waited for it to come on and turned it off.This, together with niceties being removed (eg tissues, bottle of water, dish washing pack, non slip mat in the shower (it's really dangerous), coffee machine, full complement of crockery /glasses, suitcase stand), together with things that were never great eg only 1 chair in a room for 2, and it looking ever more tired/worn/grubby means they have now definitely lost my future custom.A real shame.

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• User:beeza1

  Trip type: Couples

  Sixth Stay

  29 Aug 2023

  This was the sixth time I've stayed here and I'm sad to report it's gone downhill.Firstly, it was pushing 40 degrees outside the whole time we were there, the air conditioning I praised so much last year was locked to 22 degrees minimum (which went up to 26 degrees at 9am every day!), this is simply not cool enough for sleeping.They are still only cleaning rooms every other day (the excuse these days is saving the planet now the pandemic is over), not that this was communicated anywhere to us. This would be fine if they actually did it when you put the sign on the door on the second day! We didn't get our room serviced the 4 days we were there.Finally, little touches like the pack for cleaning dishes, the box of tissues and the anti slip shower mat (a safety measure) had disappeared. Plus there was very little crockery in the cupboards.This will not be my automatic default choice in Chambery in future. Emmanuel Laporte Livenais, Directeur général at Kyriad Chambery Centre - Curial, responded to this review Dear Client,We sincerely thank you for your loyalty to the Kyriad Chambéry Center and for taking the time to share your recent experience. Your feedback is very important to us and allows us to make necessary improvements to our services.We are deeply sorry to learn that your stay did not live up to your expectations and that you noticed a deterioration compared to your previous visits.First of all, we understand your concern about air conditioning. Unfortunately with government standards our hotel must offer air conditioning set at 22°C, we believe that this temperature offers optimal comfort for our customers.Regarding room cleaning, we are sorry for the misunderstanding, our housekeeping teams have been cleaning the rooms daily since the end of the pandemicAs for the small details missing in the room, such as the pack for washing dishes or the box of tissues, this is due to our CSR approach, but we offer them upon request at reception. Regarding the omission of the non-slip shower mat, we apologize for this omission.We regret that your recent experience is not consistent with your previous stays with us. We understand your disappointment, and thank you for informing us of these issues. Your feedback is valuable to us, and we are taking immediate action to rectify these issues and improve our services.If you are considering returning to Chambéry, we hope you will give us another chance to welcome you. We will do everything possible to offer you an experience that is more in line with your expectations and that restores your confidence in our establishment.Sincerely,The Kyriad Chambéry Center team

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