Le Cheval Blanc

Recent Reviews: 722

• User:peted934

  Trip type:

  The perfect location for skiers and non-skiers

  12 Apr 2026

  Good value, perfect location, friendly reception team. We have stayed at the same accommodation for many years. Customer Relations Manager, Marketing at Residence le Cheval Blanc, responded to this review Dear Guest, Thank you for your kind feedback and for your loyalty over the years. We are delighted to read that you continue to enjoy the excellent location of the residence, its good value, and the warm welcome offered by our reception team. It is always especially meaningful to know that both skiers and non-skiers can fully appreciate the experience we aim to provide. Your continued trust means a great deal to us, and we very much look forward to welcoming you back again to the mountains. Kind regards, Customer Relations Manager

  Read more

• User:robertoguinea12

  Trip type:

  Deposit scam, bad staff attitude, smelly restaurant

  02 Apr 2026

  The place kept 150 euros for 3 dirty dishes, the staff always complained when asked for things, the restaurant had a really really bad smell all the time. Customer Relations Manager, Marketing at Residence le Cheval Blanc, responded to this review Dear Guest, We would like to clarify that the additional €150 charge applied at departure was linked to the condition in which the apartments were left, particularly regarding the kitchen area, which was not returned in an acceptable state, full of trush too. As stated in our stay conditions, end-of-stay cleaning does not include the kitchen, which must be left clean by guests. We also regret that interactions with our team during your stay became particularly difficult, as mutual respect is essential for both our guests and our staff.  We would also like to note that the incidents which occurred during the stay were formally reported to Booking.com, and that several reviews appear to relate to the same reservation. While we fully respect our guests’ freedom to share their experience, we also believe that any public feedback should reflect the situation in a fair, balanced and accurate way. Regrettably, we do not feel this is the case here.Kind regards,Customer Relations Manager

  Read more

• User:gabriel m

  Trip type: Couples

  Val thorens nightmare

  01 Apr 2026

  We were charged €150 for what can only be described as two “artistically dirty” plates, despite leaving the room spotless. Impressive creativity in billing.We had also decided to extend our stay by one day. The manager informed us we had to switch rooms — fine. So at 10 AM, we packed everything and moved out like obedient travelers. Then, plot twist: “Actually, it’s the same room, you don’t need to move… but you can only go back in at 5 PM.”At 5 PM, we returned, only to discover the room hadn’t been cleaned at all. So we basically did a full checkout, carried all our belongings around, and came back to… the exact same untouched room. A truly immersive logistical experience.As for the hotel restaurant, it has a very distinctive scent — imagine a group of people who collectively decided that showers are a myth, and you’ll be close. It’s not subtle.The staff maintains a consistently impressive level of visible despair. Every interaction feels like you’ve personally ruined their day just by existing.If you’re aiming for a great experience in Val Thorens, this is not the place. Customer Relations Manager, Marketing at Residence le Cheval Blanc, responded to this review Dear Guest, We would like to clarify that the additional €150 charge applied at departure was linked to the condition in which the apartments were left, particularly regarding the kitchen area, which was not returned in an acceptable state, full of trush too. As stated in our stay conditions, end-of-stay cleaning does not include the kitchen, which must be left clean by guests. We also regret that interactions with our team during your stay became particularly difficult, as mutual respect is essential for both our guests and our staff.  We would also like to note that the incidents which occurred during the stay were formally reported to Booking.com, and that several reviews appear to relate to the same reservation. While we fully respect our guests’ freedom to share their experience, we also believe that any public feedback should reflect the situation in a fair, balanced and accurate way. Regrettably, we do not feel this is the case here.Kind regards,Customer Relations Manager

  Read more

• User:kdb-qlb

  Trip type:

  Every year again OK

  16 Mar 2026

  The appartment are well located to the slopes.That also means you hear the Ratracs preparing the slope atb5 o clock in the morning Customer Relations Manager, Marketing at Residence le Cheval Blanc, responded to this review Dear Guest, Thank you for your loyalty and for sharing your feedback. We are delighted that you continue to enjoy the exceptional location of the apartment, right on the slopes. Being so well placed also means you can occasionally hear the snow groomers early in the morning, a small reminder that the mountain is already coming to life and that the slopes are being carefully prepared for another day of skiing. For many of our guests, this is part of the authentic alpine experience and one of the privileges of staying so close to the heart of the resort. We look forward to welcoming you again for another mountain stay. Kind regards, Customer Relations Manager

  Read more

• User:Pennings2026

  Trip type:

  poor value for (a lot of) money

  09 Mar 2026

  Bed rooms all open connection to living/kitchen so no privacy. Oven broken, dishwasher poor and the route to ski room: from -4 lift to 0, walk to next lift, go to +2, then stairs down to +1 to reach ski locker. Or take cairn lift an ski irregular route through the village Customer Relations Manager, Marketing at Residence le Cheval Blanc, responded to this review Dear Guest, thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not fully meet your expectations. Le Cheval Blanc is our three-star residence and represents the most accessible accommodation offer within Village Montana in Val Thorens. For guests looking for more generous spaces, additional comfort and a more premium layout, our four-star and five-star residences may indeed be better suited. We would also like to clarify that the residence offers two categories of apartments: our Privilège apartments, located on the piste side, benefit from a much easier and more direct access to the ski room, while the Classic apartments require going around the residence to reach the ski facilities. Kind regards, Customer Relations Manager

  Read more