Best Western Le Beffroi

Recent Reviews: 115

• User:countryretreat938

  Trip type: Couples

  Noisy room and no restaurant.

  04 Jun 2025

  VW Transporter just about fitted in underground parking but garage door came down quickly and damaged roof and aerial. Receptionist didn’t warn us of this beforehand. Didn’t realise when booking that there was no restaurant and we couldn’t find anything dog friendly so ended up buying food and drink from nearby Carrefour. Very noisy fan outside of park facing bedroom (see photo) which sounded either like a plane flying over or someone wheeling a wheelie bin (but permanently). So bring earplugs. All in all, not up to the usual BW standards and wouldn’t stay here again.

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• User:H1388JIhelens

  Trip type: Family

  Comfortable, clean, varied and tasty breakfast, friendly staff

  25 Aug 2024

  Stayed here for a couple of nights whilst visiting Lille. On the direct bus route to Lille, but there is also plenty of parking in Lille which I would recommend opting for when visiting Lille in the evening. The hotel parking is underground, so not suitable for a car with a topbox, but there is plenty of free on and off street parking only a few minutes away. The staff team were super friendly, the rooms clean and comfortable and good variety of food for breakfast - a perfect start to our holiday.

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• User:BigTimeLeafsFan

  Trip type:

  Great hotel, great location, friendly staff and extremely secure free parking.

  19 Jun 2024

  Great hotel, great location, friendly staff and extremely secure free parking. It was tricky to understand how to get into the parking area below the hotel, but in the end, it was worth it. The guys at the front desk were extremely helpful.

• User:ciceline

  Trip type: Solo travel

  Unpleasant, poor customer service

  25 Mar 2024

  I paid extra for a superior room on the park side because I really needed to sleep well that night. Turned out, there was a big fan right outside the window that was regularly making extremely loud noise both during the day and night (like a plane flying by) AND in addition to that, a really powerful light spot at the entrance of the park is oriented right at the room window. The spot only turns off at midnight so until then it’s daylight in the room and the curtains are useless. But the worst part is, when I raised these issues at checkout in a very polite way, instead of appreciating the feedback, apologising and maybe doing a commercial gesture, the staff got defensive and all I got were lengthy explanations about how “C’est pas nous” since the fan is the restaurant’s and the light spots belong to the town hall…If you run a hotel where people pay to sleep, you are responsible for making sure they can actually sleep and if they were unable to because of the poor facilities, the least you can do is apologise. On top of that:-I was not informed that there were extra costs for the pet at check in which is poor information (I was only told about the “taxe de séjour”)-they disable your room card at 11:45 even if checkout is at 12…. that makes you feel VERY unwelcome and like they are basically rushing you out. I was loading the car and was locked outside of my room because of that. All in all, very unpleasant, no customer service at all, not even able to listen to real issues that mean that I paid a hotel night for nothing. Not recommended, I am sure there are nicer and better trained people in the area. Also, there were hairs in the shower and the sink.

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• User:petrou13

  Trip type:

  The hotel with the kindest receptionist ever!

  15 Dec 2023

  I stayed in BW hotel for a night with my dog. The room was beautiful and very clean. The receptionust was both on the phone and face-to-face in such a degree kind, friendly and helpful that I was amazed. I felt happy for my choice and I would stay again in this hotel when I will be in Northfrance again.