Best Western Urban Hotel

Recent Reviews: 434

• User:Graeme C

  Trip type: Couples

  Just get a different booking

  28 Dec 2025

  Good bits: Interesting decor in some areas.Decent breakfast, eventually. Parking available if arriving early. Bad bits:Tiny room. Really tiny. I could just place my foot between the bed and the wall to get by, but not whilst wearing my boots. The reek. Room contained odour of rotten eggs was glad to leave in the morning. Nail clippings on the floor and under the bed had not been checked and was filthy. Shower was mouldy in several places and covered in limescale (all of the bad bits photographed, it was that bad)Arrival at breakfast; we were met by no one and no instructions as to whether to seat ourselves or wait (tick list indicated wait... for a few minutes). No croissants nor bread for a while but eventually the place got into gear, after about 25 mins. No milk in the room despite having tea and coffee available - we were told that there was no milk in the hotel even in the restaurant. We were not told that there was a supermarket 5mins walk away.One star hotel at best. Definitely not worth the money: should top out at about £75 per room per night not the £130 ish paid. Am currently in a different hotel at £110 prpn and it's treble the size, is spotless, and no smell (and also had parking)...shop around and do not stay at this one until Best Western sends a team to sort it. Valentine Carru, General Manager at Best Western Urban Hotel, responded to this review Bonjour Madame, Bonjour Monsieur,Nous vous remercions d’avoir pris le temps de partager votre retour, même si nous sommes sincèrement désolés de lire que votre expérience n’a pas été à la hauteur de vos attentes.Nous regrettons profondément les problèmes de propreté, d’odeur dans la chambre et d’état de la salle de bain que vous décrivez. Ces éléments ne correspondent absolument pas aux standards que nous souhaitons offrir à nos clients. Votre commentaire a été transmis immédiatement à notre équipe d’hébergement afin qu’un contrôle approfondi et des actions correctives soient réalisés.Concernant la taille de la chambre, nous comprenons que cela ait pu être inconfortable. Certaines de nos chambres ont en effet des superficies plus compactes, information qui est normalement précisée lors de la réservation, mais cela ne doit en aucun cas nuire au confort ou à la propreté.Nous sommes également désolés pour l’organisation du petit-déjeuner et l’attente rencontrée, ainsi que pour le manque d’informations à votre arrivée. Ce point sera revu avec l’équipe concernée afin d’améliorer l’accueil et la fluidité du service.Enfin, nous regrettons le manque de clarté concernant les équipements en chambre, notamment le lait. Une meilleure communication aurait dû être faite.Nous comprenons parfaitement votre déception quant au rapport qualité/prix, et nous en prenons bonne note. Vos remarques sont précieuses et nous aident à nous améliorer.Si vous le souhaitez, nous vous invitons à nous contacter directement afin d’échanger plus en détail sur votre séjour.Nous vous prions d’accepter nos excuses pour cette expérience et vous remercions malgré tout pour votre retour.Cordialement,L’équipe de la réception

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• User:Elke T

  Trip type:

  Very nice hotel

  16 Aug 2025

  Very nice hotel, personnel could be more attentive, especially in the lounge. we had to go inside to order, and although it was happy hour, we had to mention it ourselves.Room impeccable! Valentine Carru, General Manager at Best Western Urban Hotel, responded to this review Hello Elket873,We sincerely thank you for taking the time to share your experience at our establishment.We are delighted to read that you appreciated the beauty of our hotel and the quality of your room. Your compliments are very much appreciated.We also take note of your comment regarding the attentiveness of the staff in the lounge. We are sorry that your experience did not meet your expectations at that time, particularly during cocktail hour. Rest assured that this point has been shared with our team in order to improve the quality of our welcome and ensure more attentive service in the future.Your feedback is valuable and helps us to continuously improve.We look forward to welcoming you back very soon for an even smoother and more enjoyable experience.Kind regards,Reception - Ilona Best Western Urban Hotel

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• User:234jespers

  Trip type: Business

  Find a different Hotel

  15 Oct 2024

  Ended up at this Hotel for a business trip to Lille. Got a standard room a 3. Floor which was an absolutely terrible experience. The elevator did not work, the room was very small (not suitable as a double) as you could barely fit just one piece of luggage. The A/C was set for 21c so it was really warm why I had to sleep with the window open to the joy of noice from the road and mosquitoes.Finally the was a lot of noice from the neighbouring rooms.. did not get much sleep that night.

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• User:Writtleman

  Trip type: Family

  Delightful small hotel offering personal service

  08 Oct 2023

  We stayed for 2 nights arriving at 9pm. They put in an extra table to serve us dinner and continued to serve us excellent beer for several hours. The room was small but just about adequate. The hotel is in a quiet area so a peaceful place.Limited parking but off-street and secure, might need to book it in advance. Bathroom was small but served its purpose, and bed a Euro double (small)Easy walk to Rue Solferino and restaurants but a hike to the centre of town. Valentine Carru, General Manager at Best Western Urban Hotel, responded to this review Dear customer,The entire team at the Urban Hotel*** would like to thank you for your feedback following your stay in our establishment, and would also like to thank you for giving us such a wonderful review!We are delighted that you fully appreciated your stay and our services.Every day our customer comments are shared with all our teams. This motivates them and enhances their daily work.Thanks to our passionate and dynamic teams, we do our utmost to ensure that your stay is as perfect as possible, and your return is the greatest reward!We look forward to seeing you again during your next stay in Lille.Best-RegardsCéline-Réceptionist

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• User:BlueAlias08

  Trip type: Family

  Unfortunately, not the best Lille has to offer.

  24 Sept 2023

  To add some context we booked this hotel as our base for the Rugby World Cup weekend of 22-25 September. The hotel is a good 30min plus walk from the heart of the city centre (which we knew) and close to the metro, Porte de Valenciennes the nearest station.We have been frequent visitors to Lille in the past - stopovers/passing through and this the first time we have stayed ‘outside’ the hub. Now, considering we paid a premier to stay (major event sporting event taken in to consideration) but in summary, a very disappointing experience throughout.Now, let’s start with the things the hotel has full control over. On arrival, it was apparent the hotel is definitely budget end of the scale, small lobby with a corner ‘bar’ attached to the end. We stayed in the third floor and on opening the door it hit the bed frame - the room was that small. There wasn’t any furniture to store clothes baring six hangers in a metal frame in the corner of the room; we live out of the suitcase propped up against the wall. The room appeared clean but the smell of sewers from the bathroom was strong - on our return home the smell had permeated our unused clothes. The room was incredibly small and the only surface face other than the bad was a small desk with was inaccessible due to a coffee machine (which was brill) and bed. Credit due, the bed was firm and comfortable but you had to one side hop over the mattress just to get out. Two nights running our key card didn’t work and needed re-charging and on the final night, we had to track down the only member of staff to help. We didn’t see many guests during our stay, but we did speak to other couples who shared the same view. Billed as a World Cup venue it was a poor experience as on the Sunday guests were left to watch the games in their rooms as there was no facilities. The staff juggled multiple roles so it’s hard to criticised but there was no enjoyment staying at this hotel and more spent more time in other hotel lobbies to use their facilities and ultimately, find so atmosphere and customer services.All in all, a very dated and hotel which is a shame as the building architecturally is very appealing.Now, on to the parts the hotel were not in control of. The area is best described as ‘tough’ and on returning back to the hotel of an evening, there were a group of adults smoking weed, drinking and sitting on dumped mattresses. Granted there was no incident but intimidating when you have young children in your party. As I say, not the hotels doing but the group were less then 100yrds for the properties entrance. The walk to the station was about 10mins but once again, notably tough area with pockets of adults drinking and shouting on the streets. Overall, we managed but we wouldn’t return here or recommend staying unless it’s to crash for a night. Underwhelmed by the facilities and welcome. Staff were pleasant and friendly but clearly stretched running the place. If you have the budget, stay elsewhere, Lille has so much to offer but unfortunately, this hotel doesn’t need to feature on your list. We are back in a couple of weeks and based on this stay, we are now looking at alternative arrangements.

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