Hotel Maison Louise Lille Centre - Handwritten Collection

Recent Reviews: 718

• User:Mare K

  Trip type: Family

  Nice hotel, no whole-wheat bread.

  22 Mar 2026

  We stayed at this hotel last summer. Nice hotel, great location in Vieux Lille.However, for breakfast I would like to eat whole-wheat bread (fiber!). When I asked if whole wheat bread was available, the staff did not know. It was not listed on the signs next to the various products either (and for many products there was no sign at all). To my opinion, whole-wheat bread should be available and staff should be informed about the selection.

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• User:Trueparisian

  Trip type: Friends getaway

  Mixed feelings

  05 Mar 2026

  This is a former Mercure transformed into a new brand. The location is excellent. At the time we visited (December), renovation were still ongoing. Rooms are nice but bathrooms are not up to 4* standards. Breakfast is decent. Front staff should work more on welcoming guests and making more efforts when checking out, simply by asking how the stay went, for example. Accor Diamond member here: no acknowledgement of status and no welcome amenity in breach of Accor's rules. Mercure Lille Centre Vieux-Lille, at Hotel Maison Louise Lille Centre - Handwritten Collection, responded to this review Dear Trueparisian,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Please know that our team is generally well-trained and attentive, always ready to ask guests about their stay, and we regret if this was not your experience.We truly appreciate your comments and will review them with the team to ensure improvements. For your next visit, please do not hesitate to contact us directly so we can make your stay as comfortable as possible.Kind regards,Orlane - Front desk teamMaison Louise Lille Centre - Handwritten Collection36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

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• User:Tracey P

  Trip type: Family

  Positive Familiarisation Trip

  08 Feb 2026

  I stayed at Hotel Maison Louise for a familiarisation trip, I am looking to bring a coach of 45 people over from the UK next year on a 2-night trip, so I wanted to check it out for myself first to see whether it would be suitable - it ticked all the boxes, bar - yes, nice rooms - yes, comfy beds - yes, good breakfast - yes, location - yes, so nice in Old Lille, lots of bars and bistros surround the hotel, friendly staff - yes, Corentin and Orlane were exceptionally pleasant and answered all my questions in a positive and helpful manner. The gentleman behind the bar was also super friendly.I will be booking in for June 2027 - I can't wait to bring my clients. Hôtel Mercure Lille Centre Vieux-Lille, General Manager at Hotel Maison Louise Lille Centre - Handwritten Collection, responded to this review Dear Tracy P,Thank you so much for your kind words! We are delighted to hear that our hotel ticked all the boxes for your visit and that you enjoyed the rooms, breakfast, and our location. It was a pleasure to assist you, and we can’t wait to welcome your group next year for a wonderful experience at Maison Louise!Orlane - Front desk teamMaison Louise Lille Centre - Handwritten Collection36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

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• User:Davesoa

  Trip type: Couples

  A series of unfortunate events

  24 Sept 2025

  We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking.Positive AspectsLocation: Convenient walking distance to attractions and restaurants.Room: Comfortable bed, quiet at night.Parking: Secure underground car park available.Issues EncounteredOur room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out.More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible.Communication with ManagementI emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again.SummaryWhile the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration. Hôtel Mercure Lille Centre Vieux-Lille, General Manager at Hotel Maison Louise Lille Centre - Handwritten Collection, responded to this review Dear Mr. Watts,As we discussed on multiple occasions, solutions were offered to you upon your arrival, including relocation to another room as well as an upgrade. This solution, which could have addressed all of the issues you encountered, was unfortunately directly declined by you.Our team acted promptly to resolve your concerns. To remind you, you arrived at the hotel at 14:46, reported your issue to the reception, and the problem was promptly addressed. Then you emailed me at 17:15 to file a complaint about an issue that had already been resolved and alternatives that had been proposed but rejected.Unfortunately, our hotel does not operate under commercial threats, and we have full confidence in our teams to resolve any issues, as they are available 24/7.Furthermore, it is important to note that you reported the water issue on Monday, two days after your departure. A technical intervention could have been proposed, or alternative accommodation could have been arranged if you had reported it during your stay.For reference, here is your initial feedback verbatim, dated Friday, September 19th at 17:15:"FeedbackI booked a one night stay, Friday 19th September. I was very disappointed, on entering the allocated room (107) to find a piece of litter on the floor and the small table in the room so poorly assembled it was unusable. There is no way your housekeeping team could have not noticed this.This is not the attention to detail I expect from this level of hotel. A member of staff at reception fixed the problem whilst I walked around the city during the afternoon.I will, naturally, leave a review in the appropriate place reflecting my experience."It seems that you were more focused on the potential threat of leaving a review rather than enjoying your stay at our establishment.You could have also requested a refund, which would have been approved given the circumstances, and found alternative accommodation. However, you chose to remain at our hotel and enjoy your night before resorting to further commercial threats.Given all these factors, we have decided not to welcome you back to our hotel in the future, to avoid any further inconvenience.Kind regardsDao ZORIC - Front Office Manager

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• User:alterego69vl

  Trip type: Couples

  Animals friendly decision, shouldn't affect me..

  21 Dec 2024

  4 stars hotel ?? Where did it get it? During the WW2? Rooms to small. Toilet big enough to have air to breath and far away from the sink on the bathroom to wash your hands. Corridors not so clean.. Room furniture good as a 1 star hotel in Germany. The hotel accept animals but that means when you eat you breakfast you can find the dog tail in your coffee mug...the hotel accepts the animals, but that doesn't mean the guests should suffer from that.. What if I'm allergic from the animals? Someone want to bring them in hotel far enough, but not where other people stay or eat.. Hotel accepts them, but that doesn't mean they can slip in my room. . There are some positive points as well.. Nice staff,. Good breakfast..great location. Hôtel Mercure Lille Centre Vieux-Lille, Directeur général at Hotel Maison Louise Lille Centre - Handwritten Collection, responded to this review Dear Tonino,We are sorry to hear that the services offered by our pet-friendly establishment have had an impact on your stay with us.Our establishment is currently renovating all of its rooms and common areas in order to improve the comfort of our guests.As a Green Key hotel, we don't advocate waste, and some of our amenities are available directly from reception on request, as in most Green Key hotels.We fully comply with Mercure criteria, whether in Germany or anywhere else in the world, and offer the same hospitality products.Pets are allowed in the hotel's public areas, but under no circumstances do pets interfere with breakfast meals, and our staff are happy to point this out to their owners.All our rooms are cleaned and disinfected on a daily basis so as not to affect other guests.Kind regards,Dao ZORIC - Front Office Manager

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