Novotel Lille Centre Grand Place

Recent Reviews: 1315

• User:LouiseW669

  Trip type: Friends getaway

  Loved this hotel and would recommend to anyone travelling to Lille.

  04 Dec 2025

  Myself and three friends booked this hotel a long time ago. When it got closer to our trip away I started looking at recent reviews and I was really starting to worry that I had booked the wrong place. HOWEVER! I couldn’t have been more wrong. We loved this hotel and would not hesitate to come back. We all had our own room. Very spacious. Clean and comfortable. The shower is a bit old fashioned. Not amazing but it did the job. One friend loved that there was a bath. The hotel itself is beautiful. Ok the big Novotel sign outside makes it look cheap but the inside is lovely. I loved the bar area and loved sitting there with a glass of wine waiting for the other to join. Breakfast in the morning was great. Lots of choice and really chilled. Definitely one of the best hotel breakfasts I’ve had. I loved that there were jugs and water you could get in the foyer and take up to your room. Never had that in a hotel before. When checking in we were given free tickets to the big ferris wheel in the square nearby which was very much appreciated. Staff were lovely throughout and both check in and check out were quick and easy. The hotel was 20 minutes walk fromThe station and the old town is literally a minute away if you turn right outside of the hotel. Overall I cannot fault this hotel. I absolutely loved it and would recommend to anyone visiting Lille. Marie-Ange Sagniez, Guest Services / Front Office at Novotel Lille Centre Grand-Place, responded to this review Wow, what a fantastic review! 🎉 It’s so great to hear that your stay completely exceeded expectations. Spacious rooms, a lovely bar to enjoy a glass of wine, and one of the best hotel breakfasts you’ve ever had — that sounds like a dream getaway! The little touches, like water jugs in the foyer and free tickets to the ferris wheel, really show how thoughtful the hotel is. And with the old town just a minute away, the location couldn’t be better. I love how you turned initial worries into such a positive experience — it’s clear this hotel made your trip to Lille truly special. Thank you for sharing your story with such energy and detail; it makes me want to book a stay there myself! 🌟 Marie-Ange S.

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• User:Jonathan S

  Trip type: Family

  Definitely not a 4 star hotel, but good location

  01 Nov 2025

  We booked for a family of 3, upon arrival and check in, the extra bed wasn’t made - the lady at reception then came to make the 3rd bed. Handed us some extra towels which we filthy, so had to then change these too. Room is very dated, and generally in need of some upkeep (stained bath/sink, poor tiling, chipboard wallpaper. Not what is expected of Novotel having stayed at a few before, this was disappointing. Good location for city though, but car park is a good 5 min walk away which is something to be aware of if you have luggage to move. Marie-Ange Sagniez, Guest Services / Front Office at Novotel Lille Centre Grand-Place, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marie-Ange S.Responsable Reception

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• User:Richard H

  Trip type: Friends getaway

  Good value

  11 Sept 2025

  Centrally located hotel. Clean rooms and friendly staff. The breakfast buffet was well laid out with plenty of choice. We did not eat in the hotel in the evenings but there is a bar.

• User:Paradise10592331276

  Trip type: Family

  Four star hotel big question mark!

  30 Jun 2025

  Cheaper but substandard. Staff & location get a big thumbs up 👍Dog friendly 👍Dated hotel Toilet extremely small separate to bath Toiletries hardly any No mini bar No water in the room Breakfast substandard - everyday exactly the same Plates - some were not even washed, big question mark on hygiene Paid Parking near by Marie-Ange Sagniez, Guest Services / Front Office at Novotel Lille Centre Grand-Place, responded to this review Thank you very much for sharing your feedback. We’re pleased to hear you appreciated the friendly staff, convenient location, and our dog-friendly policy—that really means a lot to us. 🐾Regarding your comments, we would like to clarify a few points to provide better context:- Our Hotel Standards: We are indeed a standard Novotel, and all our rooms are designed and furnished according to the brand’s uniform specifications. While styles may vary slightly from location to location, room configuration—such as separate toilet and bathroom—is part of our typical layout.- Toiletries & Mini Bar: In line with current Novotel standards and environmental guidelines, we now offer streamlined amenities. Our reception is always happy to provide additional toiletries upon request.- Water Access: Due to environmental regulations, we no longer provide plastic bottled water in the rooms. However, a filtered water fountain is freely available to guests, and glass bottles are also accessible at the bar for your convenience. 💧- Breakfast Buffet: The breakfast offering is designed as a consistent buffet experience, which some guests may not be familiar with. We always aim to provide a wide selection of fresh, balanced items. That said, we regret if it did not meet your expectations and appreciate your note.- Hygiene & Dishes: Cleanliness is a top priority. We take this kind of feedback seriously and have shared your comment with our housekeeping team to ensure proper follow-up.- Toilet Size: We understand perceptions of space may vary, but our toilet dimensions meet standard Novotel specifications.Thank you again for your comments—they help us continue to improve. We hope to have the chance to welcome you again and offer an even better stay.Have a good day, Marie-Ange S.

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• User:Smith1959

  Trip type: Couples

  Lack of air con in heatwave spoiled our stay

  26 Jun 2024

  My wife & I stayed at this hotel for three nights, Monday 23 - Wednesday 25 June. On its website the hotel states it is ‘Air conditionné’. This is something very important to me, whatever the time of year, given how hot hotel rooms usually get even in winter. As our luck would have it, we arrived during a heatwave. I tried the AC on night 1 & cold air did not emerge. I enquired & was informed that the hotel had been caught out by the heat wave & was, in effect, still on winter setting! That a hotel would seek to prevent guests from cooling their rooms at any time of the year, let alone in June, is outrageous penny pinching. To reassure myself I re-enquired the next day & was told it would actually be Thursday before the AC worked. In the lifts there is a sign that reads ‘19°C: the ideal temperature for a comfortable night’. And yet the hotel was quite prepared to force guests to sleep in rooms where the temperature was more like 29°c. What appalling hypocrisy.We were offered a fan, which we accepted, but suffice it to say this was not on a par with properly functioning AC. And there was no offer of financial compensation in the form of a reduction on the bill.So, if you want ‘proper’ AC, not just AC set to save hotel money, best to check it will actually be available before booking here.Less importantly, many of the USB charging ports in our room did not seem to work & v few plug sockets.Positives:- Well located for tourism.- Room, bathroom etc of a reasonable size & standard but limited storage space; having sheets on the bed as well as duvet welcome; little in the way of ‘external’ (to the room) noise.- Bar offered useful range of reasonably priced snacks.- Breakfast, much as one would expect: good range etc but my wife informs me the baked beans were cold (I did not try anything cooked/heated). Overall, were it not for the disgusting position regarding AC I would have given this hotel a quite positive review. Marie-Ange Sagniez, Guest Services / Front Office at Novotel Lille Centre Grand-Place, responded to this review Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.In the north of France, the air conditioning only turns on in the summer, and we had terrible cold weather.Before turning the air conditioning back on, we must have the system checked by an external company, and the rules are very strict.We didn't think there would be 2 days of intense heat.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

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