Park Inn By Radisson Lille Grand Stade

Recent Reviews: 629

• User:4canpenth8

  Trip type: Business

  Disappointed

  26 Nov 2025

  I have arrived with my son to the hotel to find out that they don’t have a room for us but they will try to find us one, after nearly one hour they have a room and they checked us in.I bought few drinks from the bar and paid for it there and then to find out that they charged my room and I have to pay again for drinks that I have paid, the guy in reception when I checked out is out of order, he is the most ignoring person I’ve ever seen, he is stubborn and very rude plus he lied and pretend he is the manager when I asked for one but for sure he is not. Park Inn Lille, Guest Services / Front Office at Park Inn by Radisson Lille Grand Stade, responded to this review Dear Madam, Dear Sir, thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Regarding the billing of consumptions, we would like to point out that drinks paid for directly at the bar were charged at the time. The amounts charged to your room corresponded to consumptions taken later at the food kiosk, which, in accordance with our policy, are billed at the end of your stay. However, we understand that this distinction was not sufficiently clear and we apologise for this. We also regret the wait upon your arrival and your feelings about the reception at the end of your stay. The quality of the welcome and the courtesy of our teams are essential to us, and your comment has been passed on so that special attention can be paid to this. We apologise for these inconveniences and hope to have the opportunity to welcome you back under better circumstances. Hassène LAHCENE – General Manager, Hotel Park Inn by Radisson Lille Grand Stade.

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• User:mikael19847

  Trip type: Solo travel

  Mikael

  12 Aug 2024

  Terrible experience since I were promised one price when I booked through the web and got another price in tn the order confirmation that I needed to pay in the end. Park Inn Lille, Guest Services / Front Office at Park Inn by Radisson Lille Grand Stade, responded to this review Cher Monsieur Mikael,Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre la confusion concernant le prix de votre réservation. Ce type de situation n'est pas à la hauteur de nos standards, et nous comprenons votre frustration.Soyez assuré que nous prenons ce problème très au sérieux et allons mener une vérification approfondie pour éviter que cela ne se reproduise. Nous serions également ravis de discuter directement avec vous afin de clarifier la situation et trouver une solution adaptée.Nous espérons que vous nous donnerez une nouvelle chance de vous accueillir dans de meilleures conditions.Cordialement,Hassène LAHCENE – General Manager Hotel Park Inn By Radisson Lille Grand Stade.

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• User:Machi Z

  Trip type: Business

  Beware: a haunted hotel

  10 Jun 2024

  Air conditioning not working. Staff does not give a damn. 2 out of 3 nights slept with an open window over the largest highway in France (with ear-plugs obviously). Locked in an elevator - no response from the staff - I had to muscle my way out of it. Park Inn Lille, Guest Services / Front Office at Park Inn by Radisson Lille Grand Stade, responded to this review Dear Mr ZAWIDZKI, Thank you very much for responding to our satisfaction questionnaire. We are sorry to hear that you were not entirely satisfied with your stay. Please be assured that the comfort of our guests is our main concern and that we are actively working to resolve these issues. We have noted your comment about the lack of friendliness and professionalism of our staff. We apologise for this inconvenience, as it does not reflect our usual standard of service. We will pass on the message promptly to the person concerned. Please be assured that this will not happen again, as we always want to ensure that our guests are satisfied with their stay. With regard to the soundproofing of our rooms, we have taken your comment into account. We apologise. We always do our utmost to satisfy you and offer you the best possible service. We are sorry that you were not satisfied with the soundproofing. As far as the bank card is concerned, we ask for it as a guarantee, even if your company paid for your stay. In fact, we ask it of all our customers staying in our establishment. We understand the difficulties you encountered during your stay and are sorry that this has affected your experience with us. We are always working to improve the service we offer our guests and are very grateful for your feedback. Hassène LAHCENE - General Manager Hotel Park Inn By Radisson Lille Grand Stade.

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• User:alex s

  Trip type: Solo travel

  recommended

  20 Oct 2023

  Clean and fancy hotel. Friendly staff at reception and restaurant. Waiter at dinner really helpful. Good meal deal. Breakfast is OK. Clean room and bathroom. Fast Wi-Fi. Price OK. At all good experience. Hassène Lahcene, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review Cher Monsieur Alex,Toute l'équipe de l’Hôtel Park Inn by Radisson Lille Grand Stade vous remercie d’avoir pris le temps de partager votre expérience sur ce site.Nous vous remercions très sincèrement d’avoir répondu à notre questionnaire de satisfaction.Nous sommes ravis d’apprendre que votre séjour s’est bien passé.Votre satisfaction est la meilleure récompense pour notre personnel qui met tout en œuvre pour répondre à vos attentes.Nous souhaitons vous remercier encore une fois pour ces précieux commentaires et nous espérons avoir le plaisir de vous accueillir à nouveau à l’Hôtel Park Inn by Radisson Lille Grand Stade.N'hésitez pas à nous contacter si nous pouvons vous être utiles. Bien à vous, Hassène LAHCENE – General Manager Hotel Park Inn By Radisson Lille Grand Stade.

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• User:Q7045HVjacquelinem

  Trip type: Couples

  Sadly a poor experience would not recommend

  05 Oct 2023

  We stayed for 1 night at a cost of £480 to watch the recent England vs Chille Rugby World Cup game. The hotel is a great location for the stadium hence why I think they are able to command such a high price. Although this hotel is rated a 4 star and we had a superior room the cleanliness of the room especially the bathroom was not good. There were stains on the carpet and the bathroom shower didn’t look like it had been cleaned in months. The corridor of the 4th floor which our room was on had sick stains by doors on the carpets. They ran out of orange juice in the morning and the communal area is not particularly welcoming. I made a complaint at the hotel and have e mailed since. I requested a 10% good will gesture, but so far this has not been given. The management have acknowledged responsibility and the short fall of the teams ability to undertake basic requirements via e Mail, however recent correspondence has been very poor. My advice to any traveller is to think twice before booking at this hotel especially when the olympics will be using the grand stadium next yr. It’s disappointing for a large hotel chain that supposedly prides itself on making the experience memorable (there words not mine) to not take action and care about the poor experience a guest incurs especially when poor health and safety practice has been acknowledged. I include photos of room particularly the bathroom and hope this gives future guests the option to look further afield before making this hotel their choice. Hassène Lahcene, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review Dear Mrs Jacquelinem,The whole team of the Hotel Park Inn by Radisson Lille Grand Stade thanks you for having stayed in our hotel, and for having shared with us your remarks.We sincerely thank you for having answered our survey and we are sorry to hear that your stay did not give you complete satisfaction.Concerning the breakfast, we apologize for the inconvenience that you encountered. Please notice that it doesn’t reflect our usual high quality standards. In fact, you have stayed at the hotel during the Rugby wolrd cup that caused a high affluence. We have well noticed your comments and we will inform the Food & Beverage manager of this problem.We have well noticed your comment regarding our staff and we sincerely apologize. That doesn’t reflect the high quality service we want to give to our clients and we assure you that it won’t happen again.Regarding the cleanliness of the bathroom, please notice that it doesn’t reflect our usual high quality standards. We do assure you that this won’t happen again either.Madam, we took into consideration your comments and we will do our best to satisfy you during your next stay at the Hotel Park Inn by Radisson Lille Grand Stade.Best regards, Hassène LAHCENE – General Manager Hotel Park Inn By Radisson Lille Grand Stade.

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