Globe & Cecil

Recent Reviews: 832

• User:Happiness2654755000

  Trip type: Couples

  Character and charm

  29 Apr 2025

  My husband and I had a lovely stay in this charming hotel. We had a refurbished room, it was comfortable, quiet and bed was great with so soft bedding. The bathroom was large with double sinks and a good shower. Staff was exceptionally gracious and went out their way to be welcoming and offer help. Location and breakfast were perfect. Globe et Cecil Hotel, Service clients/Réception at Globe et Cecil, responded to this review Dear Madam, dear Sir, Thank you so much for your lovely review!We’re thrilled to hear that you and your husband enjoyed your stay with us, especially the comfort of your refurbished room and the softness of the bedding — we take great care in choosing quality materials to ensure a restful night. It's also wonderful to know that our team made you feel warmly welcomed; your kind words mean a lot to us.We're delighted the location and breakfast suited your needs perfectly, and we truly hope to have the pleasure of welcoming you back on your next visit to Lyon!

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• User:elih78

  Trip type: Couples

  Nice staff and location, but the room isn't up to snuff....

  15 Oct 2024

  I recently stayed at the Globe et Cecil in Lyon (October 2024). While the location was great, the breakfast delicious, and the staff extremely nice, the room itself was not very good. It was very tight and awkwardly designed. For example, if you opened the French windows, one window would be over the bed. To go into the bathroom, one had to really hug the wall otherwise you couldn't pass because the sink stuck out so far. Also, I found it annoying that I had to leave the key at the front desk just like we did back in the 80s. I know, I know...people will say European hotel rooms are notoriously small and maybe even outdated, but this is supposed to be a four-star property. It's an exaggeration as this hotel is two star at best. The property had two saving graces: 1) the staff and 2) the location, which made it easy to walk to many attractions. Globe et Cecil Hotel, Service clients/Réception at Globe et Cecil, responded to this review Dear Madam, Thank you for your feedback. We’re glad to hear that you enjoyed our charming hotel, the great location, and the delicious breakfast, as well as the friendliness of our staff.We apologize that the size and layout of your room did not meet your expectations. We always recommend guests check the room dimensions during the booking process, as European hotel rooms can indeed be smaller and may have unique designs. This is why the size of each of our room category is indicated during the booking process.As for our traditional keys, we believe they add a personal touch that is often lost with impersonal key cards. We appreciate your understanding and hope to have the opportunity to welcome you back to Globe et Cecil in the future!Best regards,

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• User:wolterv

  Trip type: Couples

  Very good in center Lyon

  23 Apr 2024

  We had short stay in this very conveniently located hotel in the center of Lyon. Vieux Lyon, rue Mercière and Place Bellecour are all within walking distance. The hotel rooms are small but convenient and clean. There is a bar and restaurant in the hotel. Staff is friendly. Globe et Cecil Hotel, Service clients/Réception at Globe et Cecil, responded to this review Dear Wolterv, Thank you so much for taking the time to share about your experience with us at the Globe et Cecil. Our single rooms are perfect for a short stop in the city center of Lyon and I am so glad that you liked it. Warm regards,

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• User:john o

  Trip type: Friends getaway

  don't stay at Globe et Cecil

  16 Nov 2023

  We stayed here for 6 nights at the beginning of September 2023. The hotel is situated in a very central location, has a good reception and breakfast. Our superior double room, however, was not superior. The room furnishings were old and tattered, the air conditioning didn't work and the carpet was heavily stained . We asked for a partial discount on the room price but got no response. Whoever regulates hotels in Lyon should get the management to sort this out. It is a disgrace. Globe et Cecil Hotel, Service clients/Réception at Globe et Cecil, responded to this review Dear Johnoneill48,Thank you for taking the time to share your detailed feedback regarding your recent 6-night stay with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your candid comments as they provide us with valuable insights to make necessary improvements.We're pleased to hear that you found our hotel's central location, reception, and breakfast satisfactory. However, we are genuinely sorry that your experience in the superior double room did not meet your expectations. Please accept our sincerest apologies for any inconvenience these issues may have caused.We acknowledge your request for a partial discount on the room price, and we apologize for any lapse in communication. This is certainly not the level of service we aim to provide, and we are investigating this matter internally to ensure it does not happen again. We understand the importance of timely and appropriate responses to guest concerns, and we regret that we fell short in this instance.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards,

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• User:AndrewofShardana

  Trip type: Couples

  Cooperative and rooms needs improvement.

  12 Sept 2023

  Hotel was rated as 4 star. This is NOT a 4 star hotel. The AC was not working and the rooms weee old and dirty. The shag carpet was gross. That being said, the hotel service and personnel weee great. They were also very accommodating (because our original hotel did not have our reservations due to a disgruntled employee that had since been let go) and the original Al hotel found this hotel at a moments notice. I think this hotel would be great if the rooms and hallways were renovated. Globe et Cecil Hotel, Service clients/Réception at Globe et Cecil, responded to this review Dear Sir, Thank you for taking the time to write about your stay with. We are sorry that your stay with us did not completely match your expectations. The original hotel you booked contact us to offer you a room, but we made sure to inform them that room we offered (the last one), was one with no AC. I am sorry that they did not inform you before. We are sorry that the rooms you have been assigned have not agreed. Know that our 59 rooms are different and authentic, with the aim of moving away from chain models and identical rooms. "We inform you that our carpets are vacummed every day, and deep cleanned regularly.Best regards, Marion - Front Office Manager

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