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Mercure Metz Centre

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Mercure Metz Centre

locationFrance, Metz

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About Mercure Metz CentreAbout Mercure Metz Centre

Location

This hotel is located in Metz.

Facility

The hotel has 2 lifts and features 112 rooms, including 1 single room. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, crazy golf, golf, archery and horse riding. Sport and leisure facilities at the hotel include a gym and bowling.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Metz Centre Amenities at Mercure Metz Centre

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Archery

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      Bowling

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      Cycling/Mountain Biking

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      Golf

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      Horse Riding

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      Minigolf

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

251

Very Good

482

Average

212

Poor

65

Terrible

24

Recent Reviews: 1034

  • User:Carolina M

    Trip type: Couples

    A Perfect Stay at the Mercure Hotel

    rating03 May 2026

    The rooms at the Mercure Hotel are simply impeccable: modern, spotlessly clean, and equipped with all the necessary amenities. A special highlight is that they are pet-friendly, which made all the difference for me. From the reception to the rest of the hotel, the service is incredibly warm and welcoming.The location is another major plus: just a short walk from Prace Saint Louis, where you’ll find the best bars, restaurants, and shops. I couldn’t have chosen a better place for a weekend getaway. I will definitely return and highly recommend it! Anaïs R, at Mercure Metz Centre, responded to this review Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations.Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable.We would be delighted to welcome you again on your next visit to MetzDo not hesitate to contact us directly for any request or reservation, we will be happy to assist you.See you soon,

  • User:vprager

    Trip type: Couples

    Well located hotel, good breakfast,we paid for it, bad customer service

    rating17 Dec 2025

    We r platinum Accor members and when requesting an upgrade which is supposed to be guaranteed they were rude and said they are full, when we asked if they instead maybe could provide complementary breakfast they also responded rudely not. Hôtel Mercure Metz Centre, Guest Services / Front Office at Mercure Metz Centre, responded to this review Dear Customer,Thank you for taking the time to share your experience with us.We are sorry to hear that our service did not fully meet your expectations.Your feedback is valuable and helps us identify areas for improvement to provide our customers with an ever more enjoyable experience.Please note that the upgrade is specified in the Accor terms and conditions as "subject to availability".We would be delighted to welcome you back on your next visit, and we will do our best to provide you with a stay that exceeds your expectations.Sincerely,Rosalie

  • User:The-Grand-Sophy

    Trip type: Family

    Good location for visiting Metz

    rating30 Oct 2025

    Good location to visit Metz. Secure car park (paid) behind the hotel and a very short walk into the town centre - 5 minutes. Good decently priced bar breakfast of hot drink, juice & pastries. Hôtel Mercure Metz Centre, Guest Services / Front Office at Mercure Metz Centre, responded to this review Dear Sophy,Thank you very much for your feedback! We are delighted to learn that you had a pleasant stay with us and that our services met your expectations.Your comments are a real source of motivation for our entire team, who strive every day to make each experience unique and memorable.We would be delighted to welcome you again on your next visit to MetzDo not hesitate to contact us directly for any request or reservation, we will be happy to assist you.See you soon,Laura

  • User:rcspeirs

    Trip type: Friends getaway

    Central location. Not quite up to usual Mercure level

    rating08 Sept 2025

    The location is central, but if you are relying on a parking spot, get there early as there are limited spaces. The room was scrupulously clean with decent bathroom. What let things down was breakfast - even at 0730 all sorts of items had run out. What made that worse was that staff ignored this and only thought to replace items when customers complained. (No cups, no lids for teapots, no bread, no scrambled egg). The Mercure brand aren't five star but they're usually more organised than this.

  • User:Mark S

    Trip type: Friends getaway

    Thank you Nina and staff for your help

    rating21 Aug 2025

    Excellent friendly and helpful staff. A group of three we had messed up our booking. We’re dealt with by young Nina. She appeared to be at the end of her shift but could not have been more helpful and accommodating to sort out our mess. Great rooms in a good location. Have been before and would recommend

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