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Novotel Suites Nancy Centre

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Novotel Suites Nancy Centre

locationFrance, Nancy

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About Novotel Suites Nancy CentreAbout Novotel Suites Nancy Centre

Location

This hotel is located in the heart of Nancy.

Facility

The hotel has a lift and features 68 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A variety of shops are available, including a supermarket. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. A safe, a minibar and a desk are also available. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, massage treatments and hiking. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Novotel Suites Nancy Centre Amenities at Novotel Suites Nancy Centre

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

318

Very Good

458

Average

137

Poor

40

Terrible

14

Recent Reviews: 967

  • User:Imed B

    Trip type: Family

    Family friendly hotel with excellent staff

    rating01 Aug 2025

    Very good hotel , family friendly in a good and calm locationThe room is very convenient, neat and with good amenitiesThe staff is very friendly, welcoming and helpfulVery recommended for a stay in Nancy

  • User:AbiJoeth

    Trip type: Business

    Discriminatory staff

    rating25 Jul 2024

    I feel the lady who checked us in on Thursday 25th was biased and racist in her attitude. Booked the hotel because it had a safe and parking was available. No where was it written you needed to pre book parking as I assumed like other hotels it was a first come first serve basis. We got into the parking and were asked to remove our car within 10 minutes as we didn’t pre book. We had driven 6 hours and barely had enough time to get our luggage out as the elevator was slow in going up. Didn’t want to be pulling suitcases along the streets for a check in that would have been easier if we were informed of this. Booked a few weeks ahead of time so could have easily done this. Was put in a room ( room 203) where nothing worked and I am sure this is because it asked what country of birth we were. Safe didn’t work, phone didn’t work and bathroom door didn’t shut. We were in a room with kids who were old enough to be aware and couldn’t have a shower with door shut. We had to put a wedge with a slippers on. Also had to keep going downstairs to ask simple basic questions and phone was broke and there was no information booklet in our room. I usually like staying in Novotel but this has made me question my automatically booking a Novotel. Will look round next time as the experience almost ruined my stay. No apologies about things that were wrong and she simply had very poor customer service. The morning staff on Friday 25th were a lot nicer, hence the 2 points. Would have been zero or 1. Wouldn’t stay there again no matter how close it is. Poor discriminatory behaviour. She needs to be retrained. Charlotte H, Service clients/Réception at Novotel Suites Nancy Centre, responded to this review Dear AbiThank you for taking the time it took you to share your experience on the different platforms. We also took the time to read all of them.First of all, we would like to apology for the maintenances issues you had in our hotel during your stay. We will do the necessary to have the phone and the safe repaired.However, I would like to raise two points.The first points is our car park. I confirm that it is indicated on all our websites that our car park has to be reserved. As you may have noticed, our underground car park is not composed with enough space to accommodate all our guests. This is why we recommend on all our website to book it in advance.Secondly, we cannot tolerate the accusation of racism that you show towards our staff.We welcome guests from all over the world during the year and we extend the same welcome to all of our guest.Then we must wait for the same attitude from them. We hope your understand.Once again we do apologize for the maintenance issues and we will be more than happy to welcome you back in the future.I remain at your disposal at h5946-gl@accor.com if you need more explanation.With kind regardsCharlotte HildebrandFront Office Manager

  • User:Svein Inge A

    Trip type: Family

    Good value

    rating11 Jul 2024

    Good value for the price. Breakfast included. Very good food, selection of meats and cheese. Freshly pressed juice. Nice and clean, though carpet in room. A littled weared down some places. Gym has 4 apperals and some light weights. Pool was at least 30 degrees. Parking slots was the most spacious we have had on our vacation, could probably fit a Hummer. Walking distance to lots of resturants. Recommend a stay

  • User:bbrossier

    Trip type:

    Very good, very nice, thanks!

    rating05 Oct 2021

    Very nice trip at Nancy.The Novotel's rooms are perfect : wide and clean.The bathroom is huge and functionalThe breakfast is top :-)Our children loved it! We will come back without hesitation for a future stay Paul N, Guest Services / Front Office at Novotel Suites Nancy Centre, responded to this review Hello Dear ! I am delighted that your stay met your expectations ! It is always a pleasure for me to share good feedbacks with my team, it is our customers who motivate us to want to do better every day ! By wishing to see you again soon in our establishment, I wish you a good evening :) Best regards,Damian - Receptionist

  • User:RuthPasq

    Trip type:

    Convenient

    rating23 Sept 2021

    We stayed at this Hotel for 3 nights. The Novotel Suits is a pleasant hotel, with very professional and helpful staff. The location is convenient as it is close to the city centre. Rooms are spacious, however, this hotel is NOT a 4-star hotel. A long way to go to be a 4-star!

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