Intercityhotel Berlin Hauptbahnhof

Recent Reviews: 2558

• User:SimonHCP

  Trip type: Solo travel

  Convenient for trains

  26 May 2026

  At check in my room was ready when I arrived at 1pm but I had to pay 20 euro’s to access it. Didn’t make me feel too positive. The room is smallish but has everything you need and a bottle of sparkling water is good. Excellent breakfast that varied a bit too. Smart reception area. The restaurant closed at 8.30pm which was disappointing. I asked if the admittedly generous midday checkout could be extended by 30-60 minutes but that was a firm no unless I paid extra. Very conveniently located for the station, the open top bus and various sights. Nice bar on the waterfront close by but further afield better for food.

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• User:beckyah04

  Trip type: Family

  brillant 2 night stay at InterCity Hotel Berlin

  04 May 2026

  Staff very friendly and accommodating. The breakfast room was very nice and clean. we stayed in this hotel for 2 nights and the room is clean and tidy and we stayed there for 2 nights during our 2 night holiday in Berlin. Everything is done for the guests. They always run, fill up, are ready for the guests to bring something to the table, pay attention to cleanliness. I just think it's great here. We will come back because we are already the second time happy to be guests here.

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• User:annacC4014AU

  Trip type: Couples

  Best stay in center of Berlin

  03 May 2026

  Very good location for train travels. Cosy, clean, comfortable room. Good value for price. Nice helpful staff. Easy check in and check out Alexander Wilhelmer, Guest Services / Front Office at InterCityHotel Berlin, responded to this review Hello,thank you very much for your wonderful review and for sharing your experience with us. We’re delighted to hear that you enjoyed our central location, especially for train travel, and that you found your room cosy, clean, and comfortable.It’s great to know that our team made a positive impression and that you appreciated the easy check‑in and check‑out process. Your kind words truly motivate us and mean a lot to the entire team.We would be very happy to welcome you back on your next visit to Berlin.

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• User:muhammad m

  Trip type: Business

  air conditioning was non-functional and the sink was clogged

  24 Apr 2026

  Upon arrival, I found the room's cleanliness to be substandard. To make matters worse, the air conditioning was non-functional and the sink was clogged. Although the receptionist assured me that maintenance would arrive within 15 minutes, no one ever showed up to address the issues, another call and another 10-15 , and nothing… two days of terrible service . Alexander Wilhelmer, Guest Services / Front Office at InterCityHotel Berlin, responded to this review Hello,thank you for taking the time to share your experience. We are truly sorry to read about the serious issues you encountered during your stay, and please accept our sincere apologies for the inconvenience and frustration this caused.The condition of the room you described — including cleanliness, the non‑functional air conditioning, and the clogged sink — is clearly not acceptable and does not meet our standards. Even more concerning is that, despite your repeated calls and the assurances given, the reported issues were not resolved. This is not the level of service we aim to provide, and we fully understand how disappointing two days of unresolved problems must have been.Your feedback has been taken very seriously and will be addressed with both our maintenance and front office teams to ensure better communication, follow‑up, and accountability in the future. Situations like this should never be left unattended.We genuinely regret that your stay fell so far short of expectations and appreciate you bringing these matters to our attention. Should you decide to give us another opportunity in the future, we would very much like the chance to restore your confidence and provide the level of service our guests deserve.

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• User:stephLDN16

  Trip type: Business

  Nickel and Dime? It is Auf Wiedersehen from me!

  17 Apr 2026

  I have stayed at the Intercity Hotel Berlin Hauptbahnhof on many occasions. The property is well located, modern, and comfortable. I will not be staying again. This property now practises “Nickel and Dime” i.e., they wish to extract every last cent from the customer. Notwithstanding this despicable way of doing business, the facilities are being diluted to an unacceptable level and staff rudeness (which has always been an issue at this property) is now endemic. The Intercity is NOT a budget hotel. I was paying approximately EUR 120.00 for one night. Safely storing guest luggage when a guest arrives before checkin time and/or when a guest checks out should be considered a basic part of the hotel offer. It is custom and practice throughout the hotel industry save for some very budget brands who make plain that they will charge for storing guest luggage.Arriving at the property at approximately 12:30 I was told in no uncertain terms that an early checkin would not be possible (even though I am an H Rewards member) unless I agreed to upgrade to a so called “business” room or paid an early checkin fee of EUR 20.00. Ok fair enough, some properties can be like that. Given that it was a really nice day I just wanted to get on with my business for the afternoon and I asked the hotel to store my luggage until I returned that evening, at which point I would then checkin. I was told I had to use a self service “locker” and pay at least EUR 2.00 per hour. This is unacceptable. Nowhere on the H Rewards app is a customer warned that this property is practising such a customer unfriendly policy. It is wrong, unacceptable, and cannot begin to be justified in a hotel of this standard. The staff would not back down and the shift leader engaged in rude and abrupt behaviour (and I note other reviewers have commented on the rude behaviour of staff at this property). I am not aware of any other Intercity Hotel within Germany operating this policy. I regularly stay in Frankfurt and I have also recently had a few stays in Budapest Hungary, and this “enhancement” has not previously come to my attention. Upon conducting some research, it appears that this property rents out its left luggage room to a third party service provider who then resells the space to customers at a premium charge per hour. This is exploitation of a customer pure and simple. A customer has no real choice but to either pay for an early checkin or pay per hour for a service considered so basic and fundamental within the hotel industry. And worst of all? None of this is sufficiently highlighted in advance to enable a customer to make an informed choice to AVOID the property. Disgraceful.Staff were rude and abrupt and kept making reference to the “really big manager”. I do not care how “big” the manager thinks they are. They are not bigger than the customer who ultimately pays their wages. This disgraceful decision to fleece customers for a very basic service needs reviewing immediately. The problems do not end there. Insufficient towels in the room, only one pillow in the room, and a safe that simply does not work. Get it sorted out!From a loyal repeat customer, unless and until you start restoring basic services as part of your overall offer, this is one customer who will not be returning!Shame on you! Alexander Wilhelmer, Guest Services / Front Office at InterCityHotel Berlin, responded to this review Hello,thank you for taking the time to share such a detailed review and for having stayed with us on multiple occasions in the past. We genuinely appreciate your loyalty, which makes your disappointment even more important for us to address.We are pleased to hear that you have consistently valued our location, as well as the modern and comfortable aspects of the hotel. At the same time, we are very sorry that your recent experiences have led you to the decision not to return.We fully understand your frustration regarding the handling of early arrival, luggage storage, and the increasing reliance on automated solutions. Our intention with digital and self‑service options is to create efficiency and flexibility, but we clearly see from your feedback that this has come at the expense of the personal, guest‑oriented service you quite rightly expect. Your perception that these policies were neither transparent nor guest‑friendly is taken very seriously.We are particularly concerned by your comments about staff behavior. Rudeness or abrupt communication is never acceptable, regardless of the situation. This is not the level of service we expect from our team, and your feedback will be addressed directly with our management and training teams.We also regret the issues you experienced in the room, including the insufficient towels, lack of additional pillows, and a non‑functioning safe. These are fundamental elements of comfort, and it is disappointing to read that they were not handled properly.Your review highlights an important message: efficiency and automation must never replace hospitality, clarity, and respect for our guests. Your comments are being shared internally at a senior level, as they reflect concerns raised by other long‑standing guests as well.We sincerely regret that your trust in our hotel has been lost and that we were unable to meet the expectations built over years of repeat stays. While we understand your decision, we would of course welcome the opportunity to regain your confidence should you ever reconsider in the future.Thank you again for your honesty.

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