Ibis Dortmund West

Recent Reviews: 445

• User:James M

  Trip type: Friends getaway

  Would not recommend

  07 Nov 2023

  This hotel is very basic and in urgent need of upgraded in the room it has wallpaper from the 1990s on it the old wood chip style painted The shower is in a bath combo but if your taller than 6ft it’s not any use The bed frames are old and tired looking and the hotel is about a 10 min drive from the signal Induna park. You cannot walk as it’s at least 1 hour walking distance. The breakfast in the hotel is a buffet with very little choice the 2 days we stayed it was the same stuff. We had to eat out both days for breakfast at the local McDonald’s and yet that’s a 15 min walk away in Induna centre. There is a train station about a 15 min walk away called Dortmund Oeaspal which takes you into Dortmund HBF the main station in the main centre that was the only bonus. The trains where good at times and bad at others getting cancelled at the drop of a hat which is not good when your in a city you don’t know. The taxis at the train station in Dortmund are very expensive so be aware 10 min journey more than 20 euro each time. This hotel is on the outskirts of Dortmund and not in the city. Would a book this hotel again absolutely not it’s very poor and old and needs to be flattened and rebuilt in my opinion. If your doing the adrenaline trip with Dortmund then please read up on hotels before you book as you want a hotel close to all transport links and be able to get close proximity to restaurants and bars and this hotel is not the one for you. I would rate this a 3/10 Hotel- cmanager, Owner at Ibis Hotel Dortmund West, responded to this review Dear James,Thank you for taking the time to review your stay.We appreciate your positive remarks about the convenient location of our hotel near the Dortmund Oespel railway station, which provides easy access to the city center and Dortmund HBF.However, we are sorry to hear that you were not satisfied with the room decor and the breakfast options. Our hotel aims to provide comfortable accommodations at a reasonable price, and we continuously work on improving our services. We understand that the shower and bed frame may not have met your expectations, and we apologize for any inconvenience this may have caused.We also take note of your feedback regarding the breakfast variety and will consider it for future improvements. As for the distance to Signal Iduna Park and nearby restaurants, we strive to provide accurate information about our location and surroundings to help our guests plan their stay accordingly.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Ihr Team vom ibis Dortmund West

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• User:FLMDTS

  Trip type: Business

  Business trip - not too exciting

  02 Sept 2023

  3 days stay for business.Queen room with bed basically on the wall on one side (no space), and a couch on the other side that was making the space much smaller.Not very clean.Bathroom with shower where a tall person can barely fit.Buffet Breakfast ok. Hotel- cmanager, Owner at Ibis Hotel Dortmund West, responded to this review Dear Guest,Thank you for taking the time to review your stay.We are glad to hear that you found our buffet breakfast satisfactory during your business trip. However, we regret to learn that the room and bathroom did not meet your expectations. Our standard rooms are designed to provide a comfortable stay for our guests, and we apologize if the space and cleanliness were not up to par. We will address these concerns with our housekeeping team to ensure improvements are made.As for the shower size, we understand that it might not be suitable for everyone, and we appreciate your feedback on this matter. We hope that the other amenities in the room, such as the high-speed Wi-Fi and flat-screen TV, were able to enhance your stay.We hope we can welcome you back in the future.Kind regards,Ihr Team vom ibis Dortmund West

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• User:Paulmarks69

  Trip type: Family

  You Pay for what you Get

  17 Aug 2022

  We stay here 2 times on our way to Poland.And Back.Food is very good Bar staff the Guy there was Fantastic he worked on cruise ships he had excellent customer service I would just go back just because of him.The Rooms are clean Bed comfortable you're have a shower gel and hair dryer in your room only thing I would say is tea coffee to be put in the Rooms Markus Ehrich, General Manager at Ibis Hotel Dortmund West, responded to this review Dear Paul, thank you very much for taking the time to leave a review. We appreciate your great, warm and heartfelt words and especially immensely your personal satisfaction and that you felt so absolutely comfortable with us. Feel free to ask for a coffee at our reception in the morning. We hope to welcome you again in our house. With kind regards, your Hotel Manager

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• User:iting162022

  Trip type:

  Spacious

  26 Jul 2022

  It was outdated and the stay was average. It was near the freeway and had its advantage but quite noisy when you open the window( there is no AC, and the room was hot during July). Overall it was fine Markus Ehrich, General Manager at Ibis Hotel Dortmund West, responded to this review Dear Guest,Thank you for your visit and the time you have taken for a feedback. Your opinion is particularly important so that we can further develop our service and quality in a targeted manner. I am happy to take your suggestions as an opportunity to check in which areas we can still be active during the next renovation.We were happy to be your hosts, your Ibis Dortmund West

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• User:DigitalPlumber1

  Trip type:

  Loved it here

  01 Oct 2021

  Booked this place as it was cheap and handy for the autobahns, not expecting very much in terms of luxury given the price.And we weren't disappointed, the room really could do with a refurb, nothing dirty or uncomfortable, but everything in it looking very tired. That said, the old style bathroom was better in design than a lot of new ones, and it isn't of the plastic one piece you sometimes find in Ibis.However, we loved it here. All the staff were great, nothing was a hassle either with the stay or finding the place, and there is a cool backdrop of BVB's stadium you can get a pic of.Would definitely return, the place is tired, but it's not expensive, it's easy to get to and the staff are great Markus Ehrich, General Manager at Ibis Hotel Dortmund West, responded to this review Lieber DigitalKlempner1,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Dortmund West.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenIbis Dortmund West

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