Leonardo Hotel Dusseldorf Airport - Ratingen

Recent Reviews: 787

• User:E4442HYstevens

  Trip type: Business

  Assaulted Intimidated Bullied by Memeber of Staff !!!!!!!!!!!!

  12 Mar 2026

  I would strongly recommend avoiding this hotel.Check-in was smooth and the daytime staff were polite and helpful. Unfortunately, my experience with the night shift staff member completely ruined the stay.At around 23:45 I approached reception and politely asked the night receptionist if he could call a restaurant that was late delivering my food. He refused and told me to call them myself. I was surprised, as reception staff are usually there to assist guests and help make their stay as comfortable as possible.When I asked to speak with the manager, he told me the manager would not be available until 07:00 and that there was nothing I could do to complain about the situation. His tone then became aggressive and he began demanding to see my ID.Because of his behaviour, I started recording the interaction on my phone. At that point he attempted to knock the phone out of my hand and came around the reception desk to confront me directly. He pushed me and stood extremely close in an intimidating manner.He then called the police and made allegations against me. As a result, I was escorted off the premises around midnight and forced to pack my belongings and leave.After the police left, the staff member came outside again and behaved aggressively towards me. I have since filed a formal complaint with the hotel, but unfortunately it does not appear to be taken seriously.As a paying guest travelling from the UK in another country, I felt extremely unsafe and threatened during this incident. I will be sharing the evidence I have because this behaviour towards guests is completely unacceptable.I cannot recommend staying here. Marijke Sinanoglu, Geschäftsführer at Leonardo Hotel Dusseldorf Airport - Ratingen, responded to this review Dear Sir,thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the distress and discomfort caused during your stay. Please be assured that this is not reflective of the standards of service we strive to provide to our guests.We take such matters very seriously. However, we would like to clarify that this case has already been addressed and resolved directly between you and our management team.Once again, we regret that your stay did not meet your expectations and appreciate your feedback, as it helps us to continuously improve our services.

  Read more

• User:loveandshare

  Trip type:

  A Good Transit Hotel

  12 Aug 2025

  Perfect transit hotel. Great location. Large rooms, well-appointed, superb mattresses, and pillows that are well needed treat for tired frequent travellers. There is a pool, sauna, and a mini gym, too. Very pleasant staff at the evening restaurant. Good food at the dinner restaurant, resonable European breakfast. Overall, it is good value for money. Marijke Sinanoglu, General Manager at Leonardo Hotel Dusseldorf Airport - Ratingen, responded to this review Thank you for your great review!We’re happy you enjoyed the comfort of our rooms, amenities, and dining options. Your kind words mean a lot, and we look forward to welcoming you again soon!

  Read more

• User:Traveler09203626867

  Trip type: Family

  לא!

  23 Jun 2025

  לצערי הטיסה שלנו בוטלה בגלל המלחמה ולא יכלנו להגיע למלון. ביקשנו לבטל את המלון ולקבל החזר אך לא הסכימו, למרות שהודעתי הרבה זמן מראש. בבעלות ישראלית אמרנו?Unfortunately our flight was canceled because of the war and we couldn't get to the hotel.We asked to cancel the hotel and get a refund but they wouldn't agree, even though I had informed them well in advance. Marijke Sinanoglu, General Manager at Leonardo Hotel Dusseldorf Airport - Ratingen, responded to this review Dear guest,We are truly sorry to hear that you were unable to enjoy your planned stay with us at Leonardo Düsseldorf Airport-Ratingen due to circumstances beyond your control. We understand that such situations can be disappointing and frustrating.Please understand that our cancellation policy, which was in effect at the time of your reservation, is designed to ensure the smooth operation of our hotel. We always strive to provide our guests with the best possible service and to find a solution that is acceptable to all parties.We regret that we were unable to meet your expectations in this particular situation. Nevertheless, we hope that we will have the opportunity to welcome you in the future and make your stay a pleasant one.Kind regards,Your Leonardo Hotel Team

  Read more

• User:F3443MNalexandera

  Trip type: Business

  Stay Away!

  21 Jun 2025

  Probably the worst hotel experience I’ve ever had. Staff in reception and restaurant were very rude.AC in the room wasn’t working at all and it was over 30C in the room. Asked for another room and the guy in the reception said he would fix the AC but he didn’t do a thing. Went back, got a new room and the AC wasn’t working there either.Stay away from this place! Marijke Sinanoglu, General Manager at Leonardo Hotel Dusseldorf Airport - Ratingen, responded to this review Dear guest,We are truly sorry to hear that your stay with us did not meet your expectations. We would like to apologise if you felt that our staff were not as polite and helpful as you would have expected. Our goal is to make every guest feel welcome and well looked after.The situation you described with the air conditioning is of course not representative of the standard we strive to achieve. We want our guests to be able to stay in a comfortable and pleasant environment that meets their needs.Your feedback is very valuable to us as it helps us to improve our services. We hope that you will give us another chance and that we will have the opportunity to surprise you with the quality and service we have to offer.With kind regards,Your Leonardo Hotel Team

  Read more

• User:334mandy

  Trip type: Family

  Good airport hotel

  25 Jul 2024

  I booked this hotel with my Daughter for a 2 night weekend break for a concert. The main reason for booking this hotel was the close proximity to the airport as we had a very early flight home on our last night. We took a cab which was 17 euros from Düsseldorf Airport, the return was only 10 euros using Uber , compared to the shuttle service at 5euros each. The hotel was nice & clean the fresh water in reception & apples were a nice touch. We paid for an upgrade to our room which was on the ground floor, the room was spacious, clean, but the air conditioning did not work the first night, but the second night it was 31c so we had to get it sorted which they did attempt to fix it, it was noisy & didn’t seem to be very effective, but we managed to sleep. We had this bizarre tablet in our room, this never worked & we did report it to no avail.The main reception had a chiller to purchase beer & fizzy drinks, as we returned late the first night & I fancied a drink, the onsite pub allegedly shut at 2300 & opened at 6pm, but I never witnessed the pub open, the outdoor pool was a nice touch but only had 3 sunbeds ? Our second day was 31c so we hung out side by the pool, there was a pool side kiosk but this didn’t open until 3pm, which seemed a waste of facilities, there was workers onsite that were cleaning the pool tiles by hand at midday & steam cleaning the floor by the toilet near the pool which seemed really odd & the workers appeared a bit cross when we needed the toilet rather than pee in the pool? Once the outdoor poolside kiosk opened everyone was very chilled eating pretzels, getting drinks & enjoying the wine & drinks/ snacks on sale, it seemed like a bizarre waste of fantastic opportunity for guests to enjoy & again in the evening the pub never opened, so I suspect with it being a Saturday night that the onsite pub is not in use, which is a huge shame. There are no restaurants or shops nearby so this is an hotel purely for airport use, you will not be able to eat here or anywhere nearby is a taxi ride away, which the staff are happy to order. We had breakfast which was ok at 17 euros each. Marijke Sinanoglu, General Manager at Leonardo Hotel Dusseldorf Airport - Ratingen, responded to this review Dear esteemed guest,It's wonderful to hear that you chose Hotel Leonardo Düsseldorf Airport-Ratingen for your stay during your weekend break. We are pleased that our location near the airport proved to be convenient for your travel plans.We're glad that you found our hotel to be clean and that you appreciated the little touches like the fresh water and apples at reception. It's also great to hear that you found value in upgrading your room and that you found it spacious and clean.We do apologize for the inconvenience caused due to the air conditioning in your room. It's good to know that our team attempted to rectify the issue and we hope that they managed to bring you some comfort, despite the circumstances. We also regret to hear about the tablet in your room. We assure you that we aim to provide flawless amenities to all our guests and we apologize if this was not the case during your stay.We're glad that you found our outdoor pool enjoyable, especially during a hot day. However, we regret the inconvenience caused by the poolside kiosk timings and the cleaning activities. We aim to provide a relaxed and enjoyable environment for all our guests, and we apologize if your experience was less than optimal in this regard.We note your comments about the onsite pub and we understand that these factors may have impacted your overall experience at our hotel.We're pleased that you found our breakfast satisfactory and that our staff was able to assist you with ordering a taxi when needed.Once again, we appreciate your valuable feedback. Your insights help us identify areas where we can improve to make our guest's experience even better. We hope to have the pleasure of welcoming you back to Hotel Leonardo Düsseldorf Airport-Ratingen in the future.Best regards,Your Team at Hotel Leonardo Düsseldorf Airport-Ratingen

  Read more