Welcome Hotel Gelsenkirchen

Recent Reviews: 285

• User:wendnal

  Trip type: Family

  Good spot to stay

  22 Jun 2025

  It was fine - just expensive because there was a game on at the stadium. Plan to go when there is no game - the room cost doubles.

• User:wendnal

  Trip type: Solo travel

  Expensive Room

  15 Feb 2025

  I booked a room at this hotel as a family member underwent surgery and was having rehab at the centre next door. I had to leave quickly and booked a room the day I left. My room was okay, but the price was 250 Euros. When queried, staff said that was because there was a soccer game at the stadium next door. Very expensive!

• User:William L

  Trip type: Solo travel

  The worst beds I’ve had to sleep on in 30 years!

  10 Aug 2024

  I was recovering from major back surgery organized by ONZ spine, which puts you here after the hospital. Hospital has state of the are beds for spine surgery recovery. This hotel HAS THE WORST POSSIBLE BEFS FOR SPINE SURGERY RECOVERY! Details: soft, no support. Forces spine to bend and twist, sort of like doing backstroke ONE WEEK AFTER SPINE SURGERY! There are many hotel options within 25 minutes drive of Medicos rehab facility eith better beds! Hotel staff is unresponsive, don’t answer room phones. And told me “all our beds are the same “ Unacceptable! You have been warned Felix Summerer, Guest Services / Front Office at stays by friends Gelsenkirchen, responded to this review Dear William,We're very sorry to hear about your experience, and we fully understand your concerns, especially during such a critical recovery period. As mentioned previously, we are not a medical facility and therefore do not provide specialized beds for post-surgery recovery. The beds in our hotel are standard for general guest comfort, but we acknowledge that they may not meet the specific needs of someone recovering from major back surgery.We encourage you to bring these issues to the attention of the Medicos rehab facility, as they can best advise on accommodations that suit your medical needs. We also appreciate your feedback on our service and will address your concerns with our team to ensure we are as responsive and supportive as possible.Wishing you a smooth and comfortable recovery.Best regards, The stays Team 💜

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• User:Glynburton

  Trip type: Family

  Perfect for stadium.

  30 Jun 2024

  Stayed here 2 nights for England v Slovakia. Lovely place, 200 meters from the stadium, great staff. Very friendly. Wasn’t a fan of the breakfast but everything was just perfect. First night in a suite was £200. 2nd night in a twin room (night of the game) £500. Bit naughty doubling the price.

• User:iyazk

  Trip type: Family

  Great location to stadium but needs service improvements

  28 Jun 2024

  Stayed here for euros 2024 game as it is literal 2 minute walk to the stadium. I had mixed experience with front desk and breakfast staff but Mo was always helpful. Breakfast had a nice spread so that was great but it was 20 euros for adults and 10 for kids. Room service every other day was appreciated. Beds were comfy but room was always warm since apparently they do not have a/c, it’s only a ventilation/circulation system. Overall, I needed it for the local and it served its purpose. Felix Summerer, Guest Services / Front Office at stays by friends Gelsenkirchen, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We’re glad to hear that our location was convenient for your visit to the stadium and that you found the beds comfortable and enjoyed the breakfast spread.However, we’re sorry to learn that your experience with our service was mixed. We appreciate your feedback and will certainly address these areas for improvement. Regarding the room temperature, our system is indeed designed for ventilation rather than full air conditioning, and we apologize if this caused any discomfort.We hope you had a great time at the game, and we would love to welcome you back in the future.Best regards, The Stays Team 💜

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