Frankfurt Marriott Hotel

Recent Reviews: 1298

• User:Benny9781980

  Trip type: Business

  Money stolen from Room and Credit Card deposit hold within respond

  26 Mar 2026

  i got my money stolen from my wallet inside my hotel room, the wallet was placed inside my jacket hang on the wall, which means the theft went through my belongings while i was away from the room. just took the money, all passports remained untouched. Reported to the front desk, and found out there's no surveillance camera on each floor of the corridor, so they cannot check visually who has been entered into the room. They checked the key card of the cleaner that went into my room, and advised they have questioned the staff and nothing were found from staff locker. really poor service and reaction from staffs, took them whole morning to check. at the end, they only gave me the police station address to report. also credit card deposit payment had not been released after 10 days i have left the hotel, no feedback or respond from them whatsoever, tried e-mail and no respond at all. piss poor service from this so called 5 stars hotel Frankfurt Marriott Hotel Team, Guest Services / Front Office at Frankfurt Marriott Hotel, responded to this review Dear Benny9781980, Thank you for choosing to stay with us and for sharing your feedback. We’re very sorry for the inconvenience experienced. Please rest assured that we looked into the matter thoroughly. Our team reviewed the keycard activity, spoke with the staff involved, and checked all relevant areas. While we need time to go through such issues thoroughly, we understand the process may have felt slow, and we apologize if it came across that way. The official steps with a suspected theft is to file a report with the police. Especially for your own records and eventual claim with insurances. Regarding the credit card authorization, the release has already been processed. If the amount does not appear in coming days, we recommend contacting your bank, as processing times can vary. Kind regards, Hubertus

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• User:Tigran G

  Trip type: Business

  Completely unacceptable and incompetent handling of a confirmed corporate booking by Frankfurt Marriott Hotel.

  05 Feb 2026

  I booked three rooms under a corporate rate more than 10 days in advance. The hotel accepted the reservations and issued official confirmation emails. At no point during booking or in any written communication was I informed of any restriction that every room and every guest must be a direct employee of the company.Only one day before arrival, after I notified the hotel that I would arrive late and that my colleague would check in, the hotel suddenly refused to honor the booking unless every guest met this undisclosed requirement. This is not a policy issue — it is a failure of basic disclosure and professionalism.Because of this last-minute refusal to honor confirmed reservations, I was forced to rebook alternative accommodation at nearly three times the original price, incurring significant and completely avoidable financial loss.Accepting a booking, confirming it in writing, and then introducing hidden conditions at the last minute is misleading and irresponsible. For a Marriott-branded property, this behavior is frankly shocking and unacceptable.This hotel cannot be trusted with corporate or business bookings. Avoid if you value reliability, transparency, and basic professional standards. Sarah K, at Frankfurt Marriott Hotel, responded to this review Dear Tigran G.,Thank you for sharing your feedback. We are very sorry for the inconvenience you experienced during your recent booking. Please note that the details of the selected rate are always included in the booking confirmation. We highlighted the ID Policy in advance so that you could prepare everything accordingly.I am sorry that this was not communicated clearly and would like to reassure you that you are of course welcome to stay with us when presenting your company ID. I would be happy to clarify any remaining questions and ensure you can see that there were no hidden conditions.You are welcome to contact me directly at info.frankfurt@marriotthotels.com so we can discuss this personally.Kind regards,SarahFrankfurt Marriott Hotel

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• User:sheikhspeare

  Trip type: Business

  Hotel Will Cancel Reservations Regardless of Marriott Elite Status

  24 Jan 2026

  I have Marriott Platinum status and regularly come to this hotel for work trips -- so I was surprised when my reservation was cancelled due to high demand from local trade fairs. For reference, I booked well in advance with the specific intention of preempting the trade fairs. Fortunately I noticed the cancellation before traveling, but I could have easily arrived after my late night flight with nowhere to stay. I have long felt that Marriott status gets you little in return for the amount of money you spend, and now that I know that cancellations can occur in spite of one's status, I will be switching to the World of Hyatt program instead. Frankfurt Marriott Hotel Team, Guest Services / Front Office at Frankfurt Marriott Hotel, responded to this review Dear Guest,Thank you for your feedback and for your continued loyalty as a Marriott Bonvoy Platinum member. We are very sorry to hear about the cancellation of your reservation and understand how concerning this must have been.Please contact us at info.frankfurt@marriotthotels.com with your reservation details so we can review what happened and follow up with you directly.Kind regards,Frankfurt Marriott Hotel

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• User:Bryce S

  Trip type: Couples

  An excellent hotel - we keep coming back

  28 Dec 2025

  We stayed four nights at the Frankfurt Marriott during our annual trip to visit the German Christmas markets. After years of visiting , we settled on Frankfurt because of the great rail connections to other towns and a great Marriott with terrific views.We arrived in the afternoon. After a short wait, our room was ready. In the meantime, they settled us in the M-Club lounge and held our luggage in their storage room. When the room was available, a bellman brought our luggage up to our room.We had used our Marriott suite upgrades to get a letter room. It had a kitchenette and a seating area, along with two televisions. We have had a similar room before and it is quite comfortable.One of the perks with higher tier Marriott Bonvoy (rewards program) membership is access to the M-Club. This is another name for the executive or concierge lounge. They have a great breakfast spread and in the evenings, put out enough food for a grazing dinner. Beer and wine is complimentary.The staff goes out of their way to be helpful. I needed a post office. I knew there was one nearby, but unsure of the location. They walked me outside and around the building until I could see it, then they sent me on my way.Another major advantage is a tram stop outside the hotel. This makes it easy to get around town.Are there negatives? One of the TV’s acted up and the staff could not fix it. There was also a false alarm (fire alarm) one morning. This took the elevators out of service until the situation was resolved.This is our favorite hotel in Frankfurt. We keep coming back.

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• User:TedandNoellestravels

  Trip type: Family

  Just passing thru

  06 Dec 2025

  Connected in Frankfurt. Stayed 1 night and flew back to the USA in the morning. Spacious rooms, clean and comfortable. Friendly staff.