Kempinski Hotel Frankfurt Gravenbruch

Recent Reviews: 836

• User:mbs1973

  Trip type: Couples

  Wonderfully presented Hilton with interesting history

  17 Feb 2026

  We booked this for our trip to Frankfurt and though it is a little way out (taxis and busses are available), it was an amazing experience. The hotel is well presented with all the mod cons, even down to being able to turn off the light switches at night that the rooms are completely dark. The hotel has beautiful restaurants and serve a wonderful breakfast. The staff are friendly and engaging and the bar is very cosy and comfortable with wide range of drinks and bar food (superb burgers). We visited in winter and the pool was closed for refurbishing which they had made us aware of before even booking, but the spa was available. Our only negative, which is not the hotel but the guests, was the smoking. We had a room with shared balcony and had the window open (as the rooms were warm) and neighbours were smoking cigars out there, not that great. We were surprised how many people were actually smoking. Freek Valk, Geschäftsführer at Hilton Frankfurt Gravenbruch, responded to this review Dear mbs1973,Thank you for choosing to stay with us and for sharing such thoughtful feedback. We are delighted that you enjoyed our presentation, comfortable in-room features, and the convenience of modern amenities.It is wonderful to hear that breakfast, our restaurants, and the cozy bar made a positive impression, and that our team’s friendly service contributed to your experience. We appreciate your understanding regarding the seasonal pool refurbishment and are glad the spa offered a relaxing alternative.We are sorry to learn that your comfort was affected by smoke from neighboring guests. We strive to provide a restful environment for all guests and value your comments on this matter.Additionally, we have shared your observations about room temperature and cooling with our technical team to ensure everything functions as intended. Your insights help us uphold the standards of comfort and service we aim to deliver.We hope to have the pleasure of welcoming you back on your next visit to Frankfurt.Best Regards,Hilton Frankfurt Gravenbruch Team

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• User:JonoRicardo

  Trip type: Solo travel

  Disappointing end to a nice stay

  23 Sept 2025

  Check in was great, although my Diamond status was not recognised.I was upgraded to a suite on the 3rd floor and on entry was surprised to find a few pieces of fruit, which was a lovely touch.Dinner was as expected in a Hilton, and the service was excellent!The only downside was that I was documenting my roadtrip across Europe. I asked guest relations on Friday 19 September in the evening if I could take a picture of my car infront of the hotel. I checked again on Saturday morning. Both times there was agreement. However, on positioning my car, the concierge swiftly appeared, thrusting my suitcase in my hand with a word of caution that I should not take any photographs at the hotel with my car. I asked „why?“ and was told that the hotel, „does not want any photographs on social media“. I reluctantly drove off without challenging this with the Duty Manager but was left with a sour taste.Part of the reason for choosing this site was the proximity to the Autobahn. Freek Valk, Geschäftsführer at Hilton Frankfurt Gravenbruch, responded to this review Dear JonoRicardo,Thank you for sharing your feedback and for your loyalty as a Diamond member. We are delighted to hear that your check-in experience, suite upgrade, and the welcome amenities contributed to a pleasant stay.We are also pleased that you enjoyed dinner and appreciated the level of service in our restaurant. Your recognition of our team’s efforts means a great deal to us.We are truly sorry for the disappointment you experienced regarding photography with your car on the property. This falls short of the seamless and considerate service we strive to provide to every guest, and we appreciate you bringing it to our attention. We assure you that we will use your feedback to improve the training of our staff and the quality of our services.Thank you as well for noting our convenient location for onward travel. We hope to have the opportunity to welcome you back for a more consistently excellent experience.Best Regards,Freek ValkGeneral Manager

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• User:PremiumFlyer74

  Trip type: Couples

  Nice property, good sleep quality, exec lounge would need upgrade

  05 Sept 2025

  We stayed at this Hilton property close to Frankfurt Int airport for one night. All staff very nice, hotel is beautiful property, room was nice, clean, modern, sleeping quality was good, breakfast also quite nice, parking is plentiful, but would cost you 18 eur per night. The only minus would be executive lounge, where spread was quite poor, hotel should invest few euro more in elite members. Freek Valk, Geschäftsführer at Hilton Frankfurt Gravenbruch, responded to this review Dear PremiumFlyer74,We're pleased to hear that you had a pleasant stay at our Hilton Frankfurt Gravenbruch. It's heartening to know that you appreciated our beautiful property, modern rooms, and breakfast selection, among other things.We apologize if the executive lounge did not meet your expectations. Your feedback is crucial to us, and we always strive to create an exceptional experience for our guests, especially for our elite members. Regarding the parking, we want to assure you that our fees are determined with the utmost consideration for providing superior service and ensuring the security of your vehicle.We look forward to welcoming you back in the future, hoping to exceed your expectations in all areas.Best Regards,Hilton Frankfurt Gravenbruch Team

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• User:550kens

  Trip type: Couples

  Wonderful Relaxing Hotel with Fantastic Staff

  14 Aug 2025

  We spent our second stay at the Hilton Frankfurt Gravenbruch within a month after spending an initial two-night stay to check out the hotel. We were so impressed by the hotel staff that we booked our second stay immediately after our first trip, and now we are here for a two-week stay (review to follow), culminating in three stays for a total of 23 days over an eight-week period. We think our desire to keep coming back to the hotel sums up our impressions. We love it.First a few areas that some guests might find less than satisfactory. The hotel is near the Frankfurt (FRA) airport, so jets are always flying over; however, one gets used to it, and it does not bother us. The hotel has not been renovated recently, and some of the furniture shows some wear and tear on the wood, but the hotel common areas and rooms are well maintained and meticulously cleaned.Our first day at breakfast we were greeted by Martina, and we chatted a bit. Martina greeted us by name the next day and even remembered our room number. It might sound unimportant to some guests, but it makes us feel at home. My wife is handicapped and uses a walker to get around. Ivana noticed her difficulty moving around and through the breakfast area, and the next day she had placed a reserved sign on the table that was easiest for my wife to use and had room to "park" her walker. So we always have a reserved table for breakfast without ever having to complain or even mention it. Ivana saw a guest problem and rectified it. Like home!On our first visit to the Executive Lounge, my wife was having trouble getting food from the buffet. As soon as the guests saw staff carry in food, it was a mad rush to the buffet, and my wife and I had trouble getting something to eat. Hassbullan, a young waiter, noticed what was happening and every time he brought in fresh food for the buffet, he first came to our table and gave us a few dishes before placing the rest on the buffet. Thoughtfulness at every turn!The overriding factor that first drew us to this hotel is the beautiful spa area. It has an indoor pool and saunas along with a variety of sitting and lounging options inside and outside. The outdoor area is where we spend most of our time with plenty of lounge chairs, arranged both in the sun and under shade trees and umbrellas. Relaxation!We have had many problems over the years in different hotel chains getting housekeeping to clean our room while we are not there. Here one simply has to turn on the switch that allows housekeeping to enter the room and leave. We have returned to the room after 30 minutes to find that it has been serviced. No Stress!Many European hotels have air conditioning systems that cannot cope with the high temperatures that have become ubiquitous in the summer months. It was over 30 degrees outside, but our room remained a pleasant temperature. Comfortable!Normally, I would end this review stating that we will definitely return. However, we have already returned and a review for our third stay will be forthcoming. Freek Valk, Geschäftsführer at Hilton Frankfurt Gravenbruch, responded to this review Dear 550KenS,Your extensive review is greatly appreciated. It's heartening to hear that our team has been successful in making you feel at home and ensuring your comfort. The kind words you've shared about Martina, Ivana, and Hassbullan are a testament to their dedication to providing exemplary service.We take pride in our meticulously maintained and cleaned areas, and it's gratifying to read your positive comments about them. Moreover, it's pleasing to know that the beautiful spa area and the convenient features of our hotel have added to your enjoyable stay. Your repeated visits are the highest compliment we could receive. We are looking forward to your further visits and the opportunity to continue providing you the service you so highly esteem.Best Regards,Freek ValkGeneral Manager

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• User:alhamdan73

  Trip type:

  Bad Experience in Hilton Chain

  08 Aug 2025

  As I diamond member of the Hilton group I will give this branch as less than zero point. I found a blood spots on the Pillow and urine smell inside the rooms. Heavy smoking on the terrace without respect to the kids; elderly people and people with allergies to smoking. Food on the executive lounge is less than optimum for Hilton excutive guests. The Pillows are poor quality.مكان سئ جدا فيه من القذارة / الدم على المخدات رائحة البول في بعض المخدات.المخدات من النوع السيئ. Freek Valk, Geschäftsführer at Hilton Frankfurt Gravenbruch, responded to this review Dear Mr. Khalid,We are very sorry to hear about your experience at the Hilton Frankfurt Grafenbroich. Your feedback is very important to us and helps us to improve our services. The issues you described regarding room cleanliness and food quality are completely out of the ordinary and do not reflect the level of service we strive to provide. We take pride in the standards we uphold, and it appears that your experience did not meet those standards.Your comment about smoking on the terrace is also concerning, as we strive to provide a comfortable and welcoming environment for all our guests. As a valued member of the Hilton Honors programme, we understand how important comfort is and sincerely apologise if the quality of the pillow did not meet your expectations. Thank you for bringing these issues to our attention. We are committed to providing you with an excellent experience during your future stays. With best regards,The Hilton Frankfurt Gravenbruch Hotel Team

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