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Porto Platanias Beach Resort & Spa

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Porto Platanias Beach Resort & Spa

locationChania-Platanias, Crete

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About Porto Platanias Beach Resort & SpaAbout Porto Platanias Beach Resort & Spa

Location

This resort enjoys a peaceful and idyllic location in Platania, just across the road from the beautiful, clean local beach. The centre of Platanias with its many shopping venues, restaurants, bars, nightclubs, and bus station are all to be found within 150 m of the hotel. The nearest city is Chania, which may easily be reached by making use of public transport (in approximately 12 minutes), and further towns well worth a visit include Souda (about 6 km away), Samaria Gorge national park (approximately 42 km), Falassarna (some 55 km from the hotel). Chania airport may be reached on public transport in just 15 minutes.

Facility

The holiday village has a lift and features 147 non-smoking rooms. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 3 conference rooms.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub (for a fee), a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, crazy golf and horse riding. With water skiing, windsurfing, motorboat rides, paddle boating, sailing, catamaraning, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. The holiday village offers numerous indoor sports, including a gym, table tennis, darts, callisthenics and aerobics or, for a fee, billiards. There is a wellness area with a spa, a hammam, a beauty salon and anti-ageing treatments and, for an additional fee, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club and a kids' disco.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include half board, full board and all-inclusive. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Porto Platanias Beach Resort & Spa Amenities at Porto Platanias Beach Resort & Spa

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

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      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Speed Boating

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Sea

10 m

Restaurants

100 m

Nightclub

100 m

Shopping opportunities

100 m

Public Transport

100 m

Bars / Pubs

100 m

Bus Station

150 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

615

Very Good

476

Average

293

Poor

115

Terrible

92

Recent Reviews: 1591

  • User:Anders A

    Trip type: Couples

    Nice and clean but of all the pools only the children's pool is heated the others have a tempatur of 18 degrees. And the

    rating01 Nov 2025

    Nice and clean but of all the pools only the children's pool is heated the others have a tempatur of 18 degrees. And the shower that you have to wash in is only cold water 13 degrees. Never again this hotel

  • User:woodmisssarah

    Trip type: Couples

    BEWARE...TOURIST TAX!!

    rating30 Oct 2025

    Checked into the hotel quickly when we arrived. However, on arrival was told we would have to pay €105 due to tourist tax and being a 5* hotel. TUI, claim they told us but it was in small print......however we did receive a free upgrade to a room with a pool.5* hotel, questionable. Not sure if that was due to Platanias closing down for the season or if it's just how the hotel runs. (Food excellent 1st and 2nd night) however, got worse and worse as the week went on (closer to closing the hotel). Drinks (cocktails) VERY good and plentiful. The menu is vast, and available on every table at the pool bar. One downside, if you are AI, you cannot drink at the bar inside which i find ridiculous. I dont particularly like sitting outside in a hoodie, when there is a perfectly good bar inside (for paying guests). Housekeeping......well, i walked into the room twice, and looked like my other half had made the bed, not the housekeeping team. I complained at reception about this. 5* hotel and the bed and bathroom looks scruffy. Not acceptable. The receptionist at the time, couldn't care less. Infact i had to bother him whilst he he was scrolling the internet on his phone. Most of the staff (by pool bar) were fabulous. Restaurant staff, hit and miss. Had to be told numerous times to clear our table and reset at breakfast. Would i stay here again. No. Its not 5* and if we were allocated our original room type after paying an additonal €105 , i would not have been happy.Btw, bus links to Chania great, right outside hotel and less than €4 each way. Σοφία Καπάκη, Innkeeper at Porto Platanias Beach Resort and Spa, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed our cocktails, food, and most of our staff. However, we would like to clarify that as also confirmed by TUI, the overnight stay tax is a governmental tax of €15 per room per night for all 5-star hotels in Greece. This is not a hotel charge but a regulation applied to all hotels worldwide, and is always clearly stated in the booking terms and conditions.As for your comment regarding the All-Inclusive program, please note that, as in most of the All-Inclusive resorts worldwide, not all bars and outlets are included. We understand this may have been disappointing, though it is clearly stated in both hotel and tour operator descriptions.We are sorry that your experience did not fully meet your expectations, although your review also mentions several positive aspects of your stay. We will still share your comments with the relevant departments to ensure continued improvement.We wish you all the best. Kind regards,IroPorto Platanias Hotels & Resorts Team

  • User:TheSamFoord

    Trip type: Family

    All In One! Absolutely Brilliant 🤩

    rating15 Oct 2025

    Porto Platanias has got to be the best hotel I’ve personally been in.The staff are super super respectful and helpful from handling luggage to booking activities from the reception. Not only that but they are also really friendly and is always nice to talk to the staff as well.Amenities and services wise: They have it all on their MASSIVE estate. They have many pools, a super nice restaurant for breakfast, lunch and dinners. They have a few bars and the drinks are really well done too. Reception, well that is astounding as it looks just brilliant and the staff there have been soo helpful to us. They even have a mini market shop in the middle of it all making it super convenient to get snacks and drinks for hotel rooms.As for the hotel rooms/apartments they are brilliant as well! They are well stocked with mini kitchenettes in such a way that they aren’t at all in the way or invasive. The bathrooms are immaculate and every day a team of cleaners come through and clean the rooms which is awesome 🙌 It’s not the hotel type that I’m personally used to as there was little to no self catering other than getting snacks from the shop to choosing food for dinner and breakfast as it was very pick and mix-like. The food was brill as well.There very many positives about the hotel but the only drawbacks are the quality of the food does change a little bit. One night it was absolutely perfect two nights in a row but then they can become cold or undercooked to a degree. That’s fine tho as they are catering for a large amount of people so it is difficult but was still good.Parking is a little bit of a funny situation tho as it could be a little more accessible due to the tight corners getting into the parking lot and the barrier did stop lowering as well at one point. Other than that it has been a brilliant experience that I highly recommend!Thank you for a brilliant week :)

  • User:Juhana H

    Trip type: Family

    Don’t waste your money on this junk

    rating13 Oct 2025

    Room was worst I’ve ever experienced. It was located in the ground floor and the ”balcony” was in a corridor, so there was cigarette smoke, but no view or any privacy. Bathroom’s door could not be closed, which they didn’t repair properly, so it kept always open. Also the humidity in the room was very high and the room had a musty smell.The staff was rude and not helpful.at all. You pay taxes for 5 stars, but this Hotel deserves rather 2 or max 3 stars.

  • User:sleigh78

    Trip type: Family

    Lovely location. Disappointing hidden costs

    rating09 Oct 2025

    The location is fab. Easy taxi ride to explore Chania. Lots to explore locally on foot in the evening. The beach at sunset and the views from the restaurant are spectacular. All inclusive drinks and food good, although little vegetation choice.The room we stayed in was clean other than hand prints on the internal glass which were not of our making and remained all week.The biggest problems we encountered, which really spoilt things for us were: the lack of availability of sunbeds unless you get up and reserve at silly-o-clock. There is space on the loungers on the beach, but they want you to pay for these even as an all inclusive guest. The drinks at the beach bar aren’t included in the all inclusive either. So you have to pay to go on the beach loungers and pay for drinks or walk back to the pool bar. We thought from the advert when we booked with Tui that the slides (“waterpark”) at the sister hotel were included. They wanted 15 Euros per person to use them. This is a lot for water slides. It just made us feel like we didn’t get what we expected when we booked / paid for.

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