Klima Paradise Beachfront Studios & Apartments

Recent Reviews: 53

• User:Myra C

  Trip type: Business

  A space heater?

  17 Mar 2026

  My husband and I just checked in tonight to our room, which is beautiful and spacious. Unfortunately, the heat does not work. After the front desksent up an electrician who could not fix it. They did not say if it doesn’t work you can change rooms instead they said if it doesn’t we’ll put a space heater in the room. This doesn’t seem to me to be Hilton‘s standards. I would think they would’ve had a switch rooms, but there’s no communication if the hotel was sold out or any kind of an apology So for four days, we have to stay in a room with the temperature does not go up above 64°. Very very disappointing. I hope if they see this, they would at least do the courtesy thing and have us change rooms if the heat goes up as we are working 12 to 14 hours each day and would rather come back to a room that is at least 70°. Not 64. The space heater does nothing. General Manager, General Manager at Hilton Appleton Paper Valley, responded to this review Hello Myra,Thank you for sharing your experience. While we’re glad you found your room beautiful and spacious, we’re very sorry for the discomfort caused by the heating issue and our team's response to your concerns. A fully functioning room and clear communication should have been ensured from the start, and we regret that this was not handled with the level of care expected. Your feedback will be shared with the team for immediate review, as we understand how important it is to return to a comfortable space after a long day. We truly appreciate you bringing this to our attention, and we apologize for the impact this had on your stay.Sincerely,Joel MorganAssistant General Manager

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• User:Paul W

  Trip type: Business

  Loud hotel

  05 Feb 2026

  I got stuck in a room next to an ice machine. Every 20 min the thing sounded like a screaming banshee for about 5 seconds. Not great for sleeping. Also waited 20 min for a printed receipt because checkout said the printer was stupid. Finally she said they would email my receipt. General Manager, General Manager at Hilton Appleton Paper Valley, responded to this review Greetings Paul,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay. Please know our team is always available to resolve any issues that arise, so don't hesitate to reach out. While there were some hiccups during your visit, we hope to offer you a more seamless experience next time.Sincerely, Joel Morgan Assistant General Manager

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• User:Chris T

  Trip type: Family

  GM needs to be fired immediately

  01 Feb 2026

  Everything about our stay was positive except our interaction with the Hotel GM. He was absolutely unprofessional. I understand everyone has a bad day, but he was literally screaming at us when we asked if our family could have rooms in close proximity to each other. I asked him 3x’s not calm down and that he didn’t need to speak to me that way. A person in his position should be able to speak to customers without screaming. Each and every other employee we dealt with was extremely nice and helpful. The GM can not handle pressure and should be washing dishes. General Manager, General Manager at Hilton Appleton Paper Valley, responded to this review Hello Chris,Thank you for your review. It's truly disappointing that your visit fell short of your expectations. What you've described does not reflect the typical experience of our guests, and we will ensure we are meeting our high standards of hospitality going forward. If you have any lingering concerns, please consider reaching out to us offline for further assistance. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely, Joel Morgan Assistant General Manager

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• User:Sue P

  Trip type: Business

  Great Experience for our YMCA All Staff Rally- Top Notch Service

  28 Jan 2026

  Our All Staff Rally was held with 700 in attendance. The staff was amazing and our team was well taken care of. I truly appreciated the ability to work with the team on our food choices. Elizabeth and Mike had our room and Av set perfectly. Food was great and the service staff was very helpful. Thank you for a great experience. The YMCA of the Fox Cities Staff. General Manager, General Manager at Hilton Appleton Paper Valley, responded to this review Hi there, Sue!Thank you so much for sharing this with us. We truly loved hosting the YMCA of the Fox Cities and were honored to be part of your All Staff Rally. It means a great deal to hear that your team felt well taken care of and that the collaboration on food selections helped make the event a success. We’re especially glad Elizabeth and Mike were able to ensure the room setup and AV were just right, and that the service and food met your expectations. Thank you again for choosing to gather with us. We appreciate the trust you placed in our team and would be delighted to welcome you back for future events.Sincerely, Joel Morgan Assistant General Manager

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• User:Ariean F

  Trip type: Family

  No heat, bad front desk service

  02 Nov 2025

  We stayed two nights this last weekend to attend the Green Bay game. Our first night was horrible. We drove 5 hrs from IN and were exhausted only to walk into a freezing cold room. We turned the heat up to 76 degrees and fell asleep. Just to wake up in the middle of the night still freezing. We turned the furnace off and then turned it back on up to 80 and still nothing but cold air. At 7 am we went downstairs to talk to the front desk. The gentleman that helped us was so unfazed and rude about the situation. He just said someone will look at it and dismissed me. I was shocked! We spend $350 for the first night to be treated like we did something wrong. When we got back from the game it was fixed. Other than that the room was clean and the breakfast buffet was good. Expensive but the food was worth it. We will never stay in this hotel again, which is sad because all in all it was a nice, clean hotel. General Manager, General Manager at Hilton Appleton Paper Valley, responded to this review Dear Ariean,We appreciated the opportunity to host you during the recent Green Bay game. The issues you faced with adjusting the room temperature, as well as the initial reception you received when requesting assistance, should not have happened, and we apologize for any inconvenience. If you decide to stay with us again in the future, we would welcome the chance to show you the full value we offer beyond just our breakfast options and overall cleanliness.Sincerely, Joel Morgan Assistant General Manager

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