Grande Murano

Recent Reviews: 133

• User:cazzaxx123

  Trip type: Couples

  Great short stay

  20 Jul 2023

  We travelled to Santorini and stayed at Grand Murano. They emailed us prior to arrival to ask what time we were due to arrive and offered us a paid transfer. They picked us up from the airport and we had a smooth check in, we were delayed and didn’t arrive until just before midnight. The rooms were basic but clean and had everything we needed for a 2 night stay. The two ladies on reception were helpful and offered advice on places to see etc. The location was perfect, about 10 mins walk to the centre of Fira. A great base! Our room also had a balcony, perfect to watch the sunrise. From here we travelled to different islands and we then returned to Santorini for our flight home. We had about 6 hours to kill in Santorini, the staff were willing to let us keep our cases at the hotel whilst we did some final exploring.

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• User:GoPlaces50108275101

  Trip type: Couples

  Very nice hotel and nice hospitality

  24 Aug 2022

  Very good hotel and nice hospitality.I went with my girlfriend and we had a great time. The owner very kind. She made us feel very nice. Very nice location very close to the main square of fira.I recommend that place for sure and I will visit again that hotel soon

• User:Kristen R

  Trip type: Friends getaway

  VERY RUDE AND ARGUMENTATIVE OWNERS

  17 Jun 2022

  Accom split across 2 hotels 7 min walk apart. Owner offered transport from 2nd hotel to brekky, turned up 15 mins early and said not a taxi - if we weren’t ready in 2 mins they would be leaving and we would have to walk. VERY RUDE AND ARGUMENTATIVE

• User:emmamcgirl

  Trip type: Couples

  DO NOT STAY HERE!!!

  20 Sept 2021

  DO NOT STAY HEREThis was hands down the worst experience I’ve ever had at a hotel. Myself and my friend had been travelling and arrived at The hotel at 1:45pm as the check in time for the hotel is 1:30pm. We had a booking for a tour of the volcano at 3 so we wanted to check in and get ready before that. There was no one at reception was no way to get into any shade and it was roughly 32°C. I called the owner of the hotel and asked him where were meant to check-in he explained that he was not at the hotel and would be there in 10 mins. I called him again after 25 minutes as more people started to arrive to check in. He started giving out to me on the phone asking why I was calling him again and not to bother him or else he would not be answering my phone calls. Myself and other tourists called him to ask when we could get to our rooms and he blocked my number and declined their calls. It was one hour and 15 minutes before myself or any of the other people travelling looking to check-in could get into their rooms. When the owner of the hotel arrived eventually he started laughing saying I told you I would only be five minutes. He said we should have filled out a ETA form and we call checked our emails and nothing of the sort was ever sent. He did not try to apologise to any of us and was the most ignorant, unapologetic and rude person I have ever encountered. He intimidated me when I questioned him on why he would not apologise and why you took him so long to leave us outside before any of us can check-in. He completely ignored my question and started shouting at me in Greek which I did not understand. He asked me for €1 of tax in cash which I did not have at the time, I told him that I would bring down €1 When I got a chance to go to the shops. He blackmailed me and said if I didn’t have the €1 immediately maybe he would forget to get up in the morning and forget to give me my passports back as he knew I had a flight home.Not only was this the worst customer service I have ever experienced in my entire life I did not feel safe here either. This was due to this man’s demeanour and to the conditions of the room. When we got into a room there was a foul smell, It smelt of mould and rot. There was no shampoo or conditioner but that didn’t matter because when we tried to take a shower the drain was completely clogged and clearly not cleaned as previous residents hair could be seen the shower drain. In the bathroom also there was a small window just up from the shower where it was impossible to close and people on the streets could see you showering. The toilet was filthy and not cleaned and there was stains everywhere. There was also a safety hazard in the room as when I went to charge my phone beside the bed I got an electric shock and this was due to faulty wiring which can be seen below. I would never recommend this hotel to anyone, I would’ve felt safer sleeping on the side of the road. If you want an enjoyable trip in Santorini DO NOT STAY HERE

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• User:Mara Sofia R

  Trip type: Friends getaway

  WORST STAY EVER

  06 Sept 2021

  This hotel had the worst customer service I have ever experienced. We arrived at 20:45 at the hotel reception to find a locked door and no staff anywhere. We then proceeded to call the number on the door 5 times with no reply. Online we found another number which a grumpy woman answered. She was extremely unhelpful, unpleasant and unprofessional and told us to wait 15 mins for someone to arrive. We waited an hour and a half when finally the owner appeared. He did not apologize once and the first thing he said to us was “pay now” whilst only speaking Greek to a woman next to him (most probably about us). We explained to him that we were annoyed with the waiting time and very unhappy with the communication given. Instead of being understanding, he started shouting that we should have emailed him out arrival time even though check in time is until 23:30! His attitude was horrific, talking over us every time we spoke and not listening to a word we said. We were both carrying 2 big bags and a suitcase with no offer to help whatsoever. We were absolutely shocked at the way we were treated. The room is nowhere near as nice as the photos and our bathroom mirror was completely smashed. Not worth the money in the slightest! I would recommend anywhere else but here!!!! STAY AWAY!! awful experience !!! Ruined our only night in Santorini!!!!!

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