Colors Urban Hotel

Recent Reviews: 519

• User:taskineri

  Trip type: Family

  Thank you very much

  02 Apr 2026

  Clean and big room,perfect location,good staff.We only stayed just two days and everything was wonderful.

• User:20Andreas12

  Trip type: Family

  Best Option!

  20 Jan 2026

  Second time we are visiting specific hotel the last three years. Excellent location, big/clean rooms nice decorated, very good reception and one of the best brunch restaurants in Thessaloniki.Ideal boutique hotel in my opinion. John Makris, Εξυπηρέτηση πελατών/Υποδοχή at COLORS Urban Hotel, responded to this review Dear Andreas,Thank you very much for the wonderful review and for choosing to stay with us again!It truly means a lot to us that you have visited us twice and you continue to enjoy your experience. We are also delighted to read that you appreciated the excellent location, the spacious and clean rooms, the decor, and the service at reception.We are also very happy that you enjoyed the brunch at our Garden Bar, which is indeed one of the highlights many of our guests love.Your kind words describing us as an ideal boutique hotel are greatly appreciated. We look forward to welcoming you back again on your next visit to Thessaloniki.Warm regards,John Makris COLORS Hotels

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• User:sotiris p

  Trip type: Family

  Excellent!!!

  07 Dec 2025

  The room was very clean, cozy, and comfortable for our family of five. The hotel is in a great location, allowing us to walk anywhere in the city with ease. Aside from the spotless room, what stood out the most was the staff — truly excellent and very friendly, especially with the kids. I totally recommend this hotel. Everything was wonderful. Thank you for the warm welcome!

• User:Ελευθερια Σ

  Trip type: Family

  Extremely Disappointing Stay – Poor Service and Unacceptable Conditions

  27 Aug 2025

  I had a very disappointing and stressful experience at this hotel. The room I was given had a strong unpleasant smell and a window that opened only to the reception area, not to the outside, something that was never mentioned in the description. When I asked for help, the staff were unhelpful, rude, and even sarcastic, refusing to connect me with a manager despite my repeated requests for almost two hours.As I was traveling with a small child and the hotel was fully booked, I had no choice but to stay in the unsuitable room. This caused significant stress and discomfort. Even worse, when I asked about a refund, I was told very late that it was not possible, leaving me in a very difficult situation.The overall experience was extremely negative, mainly due to the unprofessional, unfriendly, and uncooperative behavior of the staff, who showed no willingness to assist. I have also sent an email to the hotel, but I never received any reply, which further demonstrates their lack of professionalism.I would not recommend this hotel to anyone, especially families, as the service and attitude of the staff were simply unacceptable. John Makris, Εξυπηρέτηση πελατών/Υποδοχή at COLORS Urban Hotel, responded to this review Dear guest,Thank you for taking the time to share your feedback.We are sorry to read that your experience left you with such a negative impression. However, we would like to clarify a few points that may help provide a more complete picture for future readers.Regarding the room type, some of our rooms feature windows facing the internal part of the building, which is clearly stated in the room descriptions in our online listings. These rooms are often selected by guests who prefer quieter accommodation in the city center.Concerning the availability of alternative rooms, as you mentioned yourself, the hotel was fully booked that evening, which unfortunately limited the options we could offer at that time. Nevertheless, our team did try to explain the situation and assist as much as possible within the availability of the property.As for the refund request, reservation policies apply equally to all guests and are determined by the conditions under which the booking was made. While we always try to show understanding in difficult situations, exceptions cannot be applied selectively, as this would make the reservation policies themselves meaningless.Finally, we take comments regarding staff behavior seriously. Our team is trained to provide professional and respectful service, and we regret if our communication did not meet your expectations during a stressful moment.Guest feedback is always valuable to us, and we appreciate you bringing your concerns to our attention.Kind regards,John Makris COLORS Hotels

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• User:ericdJ7717IE

  Trip type:

  A GLORIFED HOSTEL !!! NOT A 4 STAR HOTEL BY A LONG SHOT !!

  16 Aug 2025

  The absolutely worse hotel experience I have had in my life and I have travelled all around the world.I made a reservation over the phone for 2 people for 1 week and they mistakenly put it down as 1 person. They also asked for a bank transfer so that they don't pay card processing fees and instead I ended up paying 8 euros in fees for an international bank transfer. On arrival they asked whether I want a room with "sea views" or a room at the back which is more quiet when in reality they should have told me that the rooms at the front are so noisy you cant sleep instead of marketing them as "sea view" and "non sea view".My room was large and nicely decorated but pretty basic. It was facing the tsimiski street which they like to call as "sea view" which is heavily obstructed and the sea is very far away. You could see the sea through one of the windows and if you were at a particular angle - insane. The noise from the traffic was deafening. It was impossible to sleep with a window open and impossible to sleep with the windows closed as the air conditioning was badly positioned blasting the air right on the bed. The bed also had no slates but a makeshift base that was not flexible at all making the mattress really uncomfortable.All in one soap dispensers in the shower are acceptable at a hostel not a 4 star hotel. Toilet paper dispensers that dispense 1 sheet of toilet paper at a time are acceptable at an airport bathroom not a 4 star hotel.I slipped and fell when coming out of the shower even though I had put towels down on the floor. The floor was insanely slippery it was impossible to get up. As if it had been cleaned with something really powerful but not rinsed afterwards. I hurt my foot so bad I initially though it was broken. I couldn't move my toes. They took me to a nearby pharmacy and gave me EXPIRED disinfectant for a cut. My holiday was ruined. I couldn't dance at my sister's wedding or walk long distances. It took about 6 weeks to recover fully.The breakfast was basic. It reminded me the breakfast served at a hostel I stayed at in 2009 but worse. No croissants, only toast bread. Fried eggs and rubbery bacon was the only hot food and even that was not hot but room temperature sitting there for hours. The juice was cold when breakfast would start but a lukewarm watery mess later.An overall sense of a rundown hotel which was confirmed when the air conditioning broke down for the WHOLE hotel in the middle of a very hot June's day. People were complaining at the reception. The manager, Tasos had fled the hotel and left 20 year olds at the reception with no experience on how to deal with frustrated customers ! They kept saying that they were sorry but not word about compensation. I spoke with the manger who hardly made an effort to be genuine sorry but agreed to compensate me and reassuring me that he would personally take care of it. It never happened. IF YOU ARE PROMISED A REFUND DO NOT LEAVE THE BUILDING UNTIL YOU HAVE WRITTEN CONFIRMATION IT HAS BEEN ISSUED.The issues I have mentioned regarding, maintenance, lack of professionalism and bad breakfast have been mentioned by other over the course of YEARS.UPDATE: They emailed me with subject line “Compensation” saying they are offering me a 1 night refund after I complaint and to send them my bank account details. I sent them my details and they replied with “on second thought we don’t think you deserve compensation and that I had preferential treatment because they paid for my bar bill of 8 coffees (about 25 euros) what a joke ! They ruined a holiday and and me attending my sister's wedding completely and they estimate the damages at 25 euros. Complete lack of integrity and ethics. So take my honest 1 star review that you worked so hard for and I may take you to court at anytime within the next 5 years.

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