Green Lotus

Recent Reviews: 52

• User:908megano

  Trip type: Couples

  Worst part of our 3 week trip

  19 Aug 2018

  The hotel was very far out of central Delhi, despite leading you to believe otherwise. It took 2 hours from the train station to find it (with a very experienced driver). When we arrived, we had some food but were very disappointed; it was the worst food we ate in the 3 weeks we were in India. Later on, we asked to use the swimming pool, as this was the only reason we had booked this particular hotel. To our horror, we were told it would cost an extra 800 rupees to use the pool. This extra cost wasn’t advertised anywhere on booking websites. Later on, I ordered some Gulab Jaman from the phone in our room. 40 minutes later I called again because it had not turned up, so a member of staff said they would send it up. We then had a knock at the door saying it isn’t available today (I only stayed up because I was waiting for my desert, only to be told it wasn’t available all along). Overall, a very disappointing last night in India for us.

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• User:Nikhil_Pradhann

  Trip type: Friends getaway

  Fine Hotel To Stay

  10 Aug 2018

  Hi, I visited This Hotel Thrice. Room was good , room service is fine.Location is near to gurugram and they have a nice pool too. But not good parking place and food is just average. Not much Variety of food.

• User:tabitharosewhitfield

  Trip type: Friends getaway

  Most frustrating stay

  03 Jul 2018

  Me and my friend booked this hotel to have a chilled last two days in Delhi before flying home - it has been anything but! We arrived after a long journey as the location is very far from central Delhi and no tuk tuk driver has ever heard of it. After arriving we attempted to use the pool but found it is closed during the day. A very kind staff member finally let use it after much persuasion but the pool was grimey and had pigeon feathers floating about. He seemed a lot more competent despite it being his third day. The next morning we had a tour booked in New Delhi and asked for a taxi the receptionist Mr Ballam had no clue what to do and it took 40 minutes for him to call for a taxi by which time we had missed our tour. It baffles me that a hotel near to the airport could find the task of booking a taxi so difficult. If you plan on venturing in to New Delhi do not stay here.

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• User:roni690

  Trip type: Family

  An honest review

  01 Feb 2018

  I was very unhappy with my stay here. This place is more like a motel than a hotel. 3 stars is an exaggeration. More like 2. All the excellent reviews I read prior to booking now seem like they were written by the hotel staff.I arrived in the evening from the airport. My room was on the second floor, right next to the restaurant. There was absolutely no ventilation because the floor had a heavy odor of grilled meat and frying oil. I arrived to my room. The only pro was the television, and the clean bed (even though I found some black hairs on the sheet). The room was freezing. I called reception to see if there was heat, they said “give us 5 minutes, we will bring you a heater” 40 minutes later, I call the reception asking if they were still bringing it. They said they don’t even have a heater, and they will bring me an extra blanket. They could have called back and let me know. I shouldn’t have had to call again. Falling asleep was also a challenge because the walls are paper thin. I heard people’s conversations so clearly, every cough, every movement. I was exhausted and finally fell asleep and didn’t set an alarm because I wanted to sleep late. But no, the room phone rings at 8am and they tell me to come to breakfast. Excuse me? I did not request a wake up call nor a call to let me know that breakfast was being served. I tried to go back to sleep but I could not. I angrily walked to “breakfast”. The dining area was a joke. A piece of loose wood on the floor. I sit down and they bring me a water. Then I wait for a menu? Or for them to ask me what I want? Because there was no buffet. Finally, I flagged someone down and asked for a coffee and asked what’s for breakfast. They said “stuffed bread”. I said I’ll just have some toast. 20 minutes later he brings my coffee. The coffee looked like instant coffee, with grinds floating on top and milk already inside. I did not ask for milk. I said never mind and was so annoyed I just went back to my room and didn’t drink or eat breakfast. This hotel is basically a slight upgrade from a hostel. I’ve been in India for two weeks and this was my worst hotel experience. HotelGreenLotus, Guest Relations Manager at Hotel Green Lotus, responded to this review Respected Roni ji,Firstly I would like to thank you for taking the time to advise of your recent stay at Hotel Green Lotus. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests in our star rated property.I was very disappointed to read of your experience during you stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerely. I certainly empathise regarding the points you mention in your review, especially the noise you heard in your room and the service part you received as a result. Sir, We have a buffet timing between 7 to 9 AM in our restaurant, where we at least provide items apart from tea or coffee. We have make calls to customer as we wish that they will enjoy the mouthwatering taste of our breakfast. As taste of food is our back-bone. Sir, Due to pleasant weather we have keep our heaters in store, that's why we were not provided the same to you as requested, alternatively we will provide blankets or quilts to you.Sir, We really assure value for money & we have left no stone unturned to make our guest happy.All the very best and hope to see you soon!Regards

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• User:AshwinS461

  Trip type: Business

  Gudgaon

  23 Nov 2017

  Clean room, well trained staff, Comfortable stay. Location is not closed to the highway. Morning you will find lot of traffic in front hotel. Good food. helping staff. Breakfast have good variety and quick service. HotelGreenLotus, General Manager at Hotel Green Lotus, responded to this review Dear Ashwin Ji, Thanks for your kind words and the time you took to share them with us. It is great to hear, that you enjoyed your stay with us. We are please to note that you had a wonderful stay at Hotel Green Lotus & we really appreciate that you will be recommending our hotel to your friends. Looking forward to serve you still better in the near future. It will certainly encourage us to further enhancement our effort to provide a memorable experience to our guest. Sir, we really assure value for money and the best of Hotel Green Lotus Hospitality. And we are pleased to know that our accommodation was at par with your expectations and you are inspired to visit us again. All the best and see you soon!Warm RegardsAnoop Kumar (General Manager)Hotel Green Lotus - IGI Airport

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