Ayung Resort Ubud

Recent Reviews: 1611

• User:richard w

  Trip type: Couples

  Great hotel well worth it

  21 Mar 2026

  This location is great for the forest and the river if your into rafting also just up the road is a 4 wheeler centre the hotel is fantastic set on different levels with great swimming pools on site /the food on site is great nothing we didn’t like and all the staff are very helpful and will sort everything would go again to this hotel

• User:Aadel C

  Trip type: Couples

  Review of the Ayung resort

  21 Mar 2026

  The hotel is nowhere like 5 star or 4 star . Everything looks tired , dilapidated and in need of a refresh . There was no enthusiasm when we checked in which gave a bad first impression. Upon arriving to the room we had to drag our suitcases through the rain for the last part of the journey . No umbrellas were offered . The room looked tired and the balcony needed a good clean . The complementary mini bar consisted of 2 cokes and a small pack of Oreo . We then went for afternoon tea in a room that looked so dated . The host was more interested in her phone than providing service . There was no menu , direction or skills . We were offered tea or coffee and a small plate was put in front of us with no explanation of what it was as it didn’t look obvious apart from 2 little brownies . No allergies were asked or even acknowledged that we were there . The staff stood in the corner chatting , laughing . We then decided this is not a place we would want to stay and decided to leave the hotel . It was the worse experience and I work in the travel industry . We asked to speak to a manager and were told there is no manager on site . That didn’t speak volumes of a luxury hotel as they advertise. We then decided to go to a different hotel and wrote 2 emails one to the general manager and one to the hotel email address which we never even got an acknowledgement or a reply . This is the first for a luxury hotel. So stay away from the property if you looking for any level of luxury or service . You will be disappointed . I have told a couple of friends who were planning to visit and they changed their booking to stay elsewhere . I would rate this hotel as 2 star maximum and that being very generous . The location is impressive but the staff and the environment and the service is appalling. So stay away !!!! .

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• User:DucksLondon

  Trip type: Couples

  Awful

  17 Mar 2026

  If I could give it less than one star I would. On arrival the location looked quite special, buried in a valley in the rain forest. However, although everything we needed was provided during the check-in process, it felt like it was a checklist with no real effort to make us feel welcome. Maybe that was a lack of confidence thing for the guy but it didn’t give a great first impression. We were then taken to our room and there we had further issues. The buggy couldn’t park directly outside the entrance so we had to drag our cases in the rain…and were told there were no umbrellas. A hotel in a rainforest…with no umbrella??? The whole building looked tired. There was an area with some bookshelves on one landing and the ceiling looked like it was coming down. When in the room, the doors to the balcony didn’t lock properly, the handrail on the balcony was grubby and there appeared to be coffee stains and the curtains had a rip in them. The ‘complimentary’ minibar consisted of two cans of coke and a small pack of Oreos. That is not acceptable. As we arrived at the time of the ‘afternoon tea’ we decided to give it a try. We asked for a buggy to take us to the lounge. We waited by the entrance but nobody arrived. We walked up the track and found him parked round the corner. No effort was made to let us know he was there. We passed a buggy full of staff in uniform but not one acknowledged us as we walked past. The tea was served in a lounge area crammed with tired, faded and saggy sofas. They just looked grubby and I had no wish to sit on them. We were given a table and just offered tea or coffee. No menu and no options for either. We had to ask what option there were. Then a plate was just put on the table with some small food items and the lady just walked away. No asking if we had allergies and no explanation of what they were. We had to call someone over to explain what we’d been given. After that the staff just stood in the corner of the room chatting or holding personal calls on speakerphone. No customer service at all. It was at this point we decided there was no way we were going to stay. We asked for a buggy to the room. We told him we were just collecting our belongings so asked if he could wait maybe 5 or 10 mins….and he wanted to know if it would be 5 OR 10 mins. They were not busy….but he obviously didn’t want to wait. We got our bags and had to call for another buggy as the previous one had left. We promptly checked out after staying no more than an hour…and never want to go back. The website sells the resort as ‘luxury’ and ‘deluxe’. It lives up to neither. It was grubby tatty and tired. The staff lazy, unprofessional and unfriendly. I wouldn’t recommend it to anyone. We raised a complaint to both the general manager and the main contact email address and neither have had the curtesy to even respond. That shows how little they care about their customers. Stay away.

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• User:Alison L

  Trip type: Couples

  A very special jungle hideaway.

  04 Mar 2026

  A very special hotel in the jungle where every member of staff appears to genuinely want to make you feel welcome. Nothing is too much trouble. All the food we tried tasted excellent, well seasoned and presented to a very high standard. The bedroom was spacious and very clean with a balcony view of the pool and green jungle beyond. You will never see a reception area quite like this one - with huge statues creating a museum feel.I had a foot massage, which was very relaxing. We used a private driver to get around the area. Very easy to organise and good value for money. Rice terraces, temples, waterfalls and The Monkey Forest all worth a visit.

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• User:GrandTour32091625377

  Trip type: Couples

  Ayung Resort Ubud

  27 Feb 2026

  A beautiful resort and fabulous staff. The grounds are spread out and because it often rained, it was difficult to walk up and down the cobblestone roads, so we were not able to easily explore the area (of course it was the rainty season). The other drawback is that you need a golf cart/buggy to move you around the resort and to their on-site restaurant which meant we were walking on slippery cobblestones to and from the buggy. The Resort is not to blame for weather issues. The value for our wonderful room and meals were a real value.

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