Casa Asia

Recent Reviews: 3148

• User:Wes L

  Trip type: Family

  Underwhelming would be the best way to describe our 3 night visit

  06 May 2026

  We stayed at the Hideaway for 3 nights. We were very underwhelmed with our stay. Small things matter. They accidentally tried to double charge our Diamond upgrade at check-in. It was only after repeated push back that they brought their supervisor in and 45 minutes later after proving to her with my emails did she charge me the correct amount. The view was beautiful but restricted when sitting in one of the chairs. Our room had the steps to the pool on the left side, should have requested a room with the stairs on the right side as it would have allowed a much better view. This property is huge and so very very understaffed! Looking over our swim in / out area, we counted 8 Champaign bottle corks from rooms above that were not picked up. Small thing but indication of how the property was kept up. My wife was swimming laps in the lap pool that connected our room, was basically attacked by the couple staying in the last room. They were told that no swimming was allowed, she chose to get out vs call security on them. The restaurants really showed the understaffed situation. We are at the buffet most the time which was ok, when we got in the restaurants thanks to our butler making a reservation, there were less than 10 people on them? Why was it so hard getting a reservation? Upon leaving, I was going to check out, little did i know that without the slip of paper telling the butler we were paid up, they would not allow our luggage to be loaded into our van taking us to the airport. Maybe they deal with people skipping out on their final bills, i was a bit insulted that they had this procedure not allowing us to leave until we presented the SLIP OF PAPER. We were not impressed and will not be returning. Good luck, I hope your stay is better as ours sure wasn’t. ThanksWes

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• User:Trip802498

  Trip type: Couples

  One of the worst properties ever AVOID!!!!! go Elsewhere

  06 May 2026

  If I could give it a lower than the 1 star i would. We showed up and half of the restaurants are closed and you can't book on the app until you are in the property. I made the reservation and didn't check two people a small mistake but it was blown into a major problem. THe grounds were beat down as was the room nothing worked. We spoke to the manager on duty and he said yes we are getting ready to renovate the rooms. The pictures and descriptors are so different than the experience for the money avoid this and their other properties going forward.

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• User:Tricia B

  Trip type: Friends getaway

  Worst Birthday Trip ever.

  05 May 2026

  The worst customer service during check in and check out. It took 2 hours to check into the resort due to the Royalton website double booking me by mistake and 2 hours to check out because payment for the cabana I paid for in advance got applied to my suite payment. Front desk staff was confused and poorly trained if not trained at all. Poor unprofessional attitudes by the front desk staff. Food at all but the Zen restaurant was always lukewarm. The rooms and bathrooms needed maintenance and updates to the furniture. The Diamond Club bar and pool is too far from the All Adults Hideaway. The All Adults Hideaway is too close to the family side of the Royalton. Children was at the Foam Party where there were plenty of adults drinking alcohol and adult music, not appropriate at all. The only bright part was my butlers Travis and Sylvaine who so professionally and attentive to all my needs during my stay. Online Communications Manager, Owner at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only, responded to this review Dear Y6367Dltriciab,We are truly saddened to hear that your birthday trip did not turn out to be the special and relaxing celebration you had hoped for. We sincerely apologize for the frustration you experienced during both check-in and check-out, especially with the reservation and payment confusion. We understand how upsetting it must have been to spend so much of your vacation time dealing with these issues.We also regret that the dining experience, room condition, and overall adults-only atmosphere did not meet your expectations. Your feedback regarding the foam party environment and family presence in that area is appreciated and will be carefully reviewed by our team.That said, we are very happy to know that Travis and Sylvaine helped bring some brightness to your stay through their attentive and caring service. Your kind recognition of them will certainly be shared.We would truly appreciate the opportunity to speak with you further. Please contact us at customersupportrsl-uvf@royaltonresorts.com.Warm regards,Sabine AdolphyGeneral ManagerRoyalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort Adults Only

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• User:Curiosity27698856863

  Trip type: Couples

  Unhappy prime club member

  05 May 2026

  Ice machines were not working in buildings 3,4,5Be careful of hidden cost. We were on a free trip for joining prime travel club. When we got here was told we had to play for upgrade. When I booked my room on line I wasn’t given rooms in another area Online Communications Manager, Owner at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only, responded to this review Dear Curiosity27698856863,We appreciate you sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the non-functioning ice machines in multiple buildings, as well as the confusion and frustration surrounding the room upgrade and associated costs.We understand how disappointing it can be when expectations set during the booking process do not align with the experience upon arrival. Clear communication and transparency are extremely important, and we regret that this was not your experience.We would appreciate the opportunity to discuss your concerns further and review your experience directly. Please contact us at customersupportrsl-uvf@royaltonresorts.com.Warm regards,Sabine AdolphyGeneral ManagerRoyalton Saint Lucia, An Autograph Collection All-Inclusive Resort

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• User:Vanessa S

  Trip type: Couples

  Royalton hideaway

  05 May 2026

  The hotel is a long transfer from the airport but gives you chance to see the island. We liked the hotel but the food was a disappointment from the buffet to the themed restaurants, they were all understaffed and the food was always luke warm /cold. We had a large room which was very clean and spacious. Online Communications Manager, Owner at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only, responded to this review Dear I2915IMvanessas,We appreciate you taking the time to share your feedback following your recent stay. We’re pleased to hear that you enjoyed the spacious and clean accommodations and that the journey across the island allowed you to take in some of Saint Lucia’s beautiful scenery.At the same time, we sincerely regret that the dining experience did not meet your expectations. Your comments regarding food temperature and staffing levels across both the buffet and specialty restaurants are very concerning and will be shared with our culinary and service teams for review and improvement.Guest satisfaction is extremely important to us, and feedback such as yours helps us identify areas where we must do better. We hope to have the opportunity to welcome you again for an improved experience in the future.Warm regards,Sabine AdolphyGeneral ManagerRoyalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

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