Loka Pala Villa

Recent Reviews: 1248

• User:Marcelo1077

  Trip type: Couples

  Totally doing the same pack again

  06 May 2026

  Great newly weds pack!!, room was dreamy decorated, champagne, awesome sweets and delicacies. Great dinner included and a perfect jacuzzi and pool, just for us, with an awesome view

• User:yosephm281

  Trip type: Family

  We had a nice stay

  19 Jan 2023

  They should wash their towels better. all the towels smell bad. And to keep on the standards they also should provide potable water one a day not only on the day of the arrival. I enjoyed the welcome drink. It was a nice gesture.

• User:309tatat

  Trip type: Family

  Nice hotel, but bad receptionist

  16 Feb 2020

  We have visited this nice hotel several times over the past years, since before it was renamed from Sonesta, and it was always a nice, great and welcoming stay. Unfortunately there seems to be a new receptionist named Collette, or similar, who did not show the usually experienced welcoming and kindness when we came back last week, i.e. basically she seems to be missing basic social skills when treating guests, e.g. there seems to be a new rule, that all guests have to present their IDs, which is not common in Chile, and although she was asked why, she replied more or less in a nearly angry and nerved tone, that these are the rules, and when we pointed out that in none of our previous stays, this was requested, she said that it was a new rule, so we asked that she please speaks with the person, that we spoke previously for reservation to check on that item, so she called and did not get response, but later during the checkin she stated simply, that that person said it is like she exposed, without really having checked it. For example in Chile it is not mandatory to have IDs for children, so although the change could be reasonable, it creates complications for some guests, and if a receptionist does not transmit the necessary empathy and politeness, you are basically shadowing the most important part of the welcome experience, of a apart from that great hotel with great breakfast, extremely friendly and willing other supporting staff, e.g. in the spa an pool area, or the maintenance guy who fixed the sauna, the bar man, service staff during the breakfast. Basically, it is weird to be literally confronted by someone who is not representing the spirit and culture of the hotel at the reception, and to us it looked like as if this person is just like that, and even some trainings would not help her improve her soft skills, so we would recommend the managenent to assign her tasks, that are not related to guest/custumer contact: There are ways to handle situations without showing or expressing a cold and unwelcoming atmosphere, you know we felt as if this receptionist had personal issies in handling guests with questions and doubts. CCenteno1, Experiencia Clientes at MDS Hotel Concepcion, responded to this review Dear Guest,First of all I would like to thank you for taking the time to write your review about the visit to our hotel on TripAdvisor. I'm beyond glad that you enjoyed the staff, our spa and pool and breakfast! On the other hand I carefully read your review and I'd like to express my apologies about the negative experience that you had with one of our rececpcionist. I will personally continue to monitor the situation closely and check with our recepcionist about this particular situation. We aim nothing more than give our guests the best experience.I would like to inform you that as in many other hotels in Chile, at MDS Hotel it is mandatory as a rule to ask our guests for their ID which is only for the security purposes of them.We really appreciate your feedback and we hope that your next stay at MDS Hotel Concepción will be pleasent. Kind regards.

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• User:jfirth325256

  Trip type: Business

  Good business trip

  21 Nov 2019

  Good hotel to stay for business. Excellent food. Lovely spa and gym. Rooms are clean and comfy with all the amenities you might need. The only issue you might have is if you don't speak really good Spanish. Mine is basic and i did struggle. CCenteno1, Experiencia Clientes at MDS Hotel Concepcion, responded to this review Dear Mrs. Firth We would like to thank you for choosing us as your hotel in Concepcion city and for your time given on sharing your experience with us. We're glad to know that we have overcome your expectations and that your stay was memorable. We are sorry you had inconveniences with the use of your language, we are daily working on that based on our guests feedback to offer a service that satifies fully those who prefer us. We hope to welcome you back soon.Best regards.Corina Centeno G.Guest Experience Coordinator

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• User:Grifone77

  Trip type: Business

  Good hotel

  15 May 2019

  I stay here one week for businness. Nice hotel. Room is large and clean. Wifi works well and the breakfast buffet offers good choice. Staff is friendly. Big garage. In the lobby there is the entrance of casino. PilarVarelaL, Gerente at MDS Hotel Concepcion, responded to this review Dear Mr. Grifone, Thank you for taking your time for filling out our experience survey. Thank you again for your comments. We have being daily working with all the employees for creating an excepcional experience for our guests. Mr.Grifone , it is a pleasure having you as one of our most valued guests and we hope we will have you soon in our hotel. Cordialy Yours,

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