Rijasa Agung Resort & Villas

Recent Reviews: 209

• User:jep2104

  Trip type: Couples

  Nice Manager, Horrible Staff

  17 Feb 2024

  I made a reservation for 90 minute massage for my husband and I. But therapists finished the massage in 80 minutes. I therefore reported it to the front desk immediately. However, Yoga, a front desk staff, ask me to pay in full even if the therapists did not provide the full 90 minute service. In addition, his attitude was horrible. He first blamed us for being late. I refuted that I went to the spa room 30 minutes before the scheduled appointment and the therapists came to the spa 8 minutes before the treatment time. Then he said the massage started at 4:02 pm according the clock in the spa room and finished at 5:30 pm according to my cellular phone so that there was no problem. The problem is that the clock in the spa room runs behind. He should not calculate the duration based on two different clocks particularly when one of the clocks runs late. And he kept making excuses for 40 minutes or so and we had to spend our precious time on the day of departure arguing with him.The manager was nice and upgraded our room. I therefore had a good impression on this resort until it happened. But not all the staffs are as nice as the manager. I do not know whether I would come back. Front Desk, Lainnya at Rijasa Agung Resort & Villas, responded to this review You and your partner both had massage in the same room and at the same time. You claimed that you did not receive 90 minutes massage, only 80 minutes and you refused to pay your bill at all because it was 10 minutes less. You signed a statement that you have received the massage from 4 pm to 5.30 pm.The statement stated it was 90 minutes and you signed it. You should not signed it if you did not agree. You claimed that the clock was running late, your partner did not complain and we use the same clock.Rijasa Team

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• User:elisa a

  Trip type:

  Absolutely loved this hotel near Ubud..

  26 Dec 2019

  For us, Rijasa was perfect. The view is stunning & just what we hoped for, overlooking the jungle & river below, where we could watching the rafting throughout the day. The infinity pool was beautiful, the staff are the best, our room was lovely & balcony was great. The complimentary shuttle is available & we were even taken by shuttle to a recommended restaurant in Ubud at night. The girls in the restaurant couldn't be more helpful & friendly. The food was good but could be improved on with choice perhaps. Complimentary afternoon tea & ginger tea were a bonus. Definitely recommend if you'd like peace & quiet and don't mind being out of the hussle & bussle.

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• User:William C

  Trip type:

  A Beautiful and Romantic hotel in the midst of Ubud's lush tropical rainforest and River Ayung.

  15 Dec 2019

  Bali has a lot of beautiful hotels from the rice fields of Ubud, to the beaches of Nusa Dua, the cliffs of Ulawatu to the busy streets of Kuta. I've been to Bali 3x and tried 4 hotels and by far this is the best hotel I've booked and lucky we did. It exceeded our expectations way beyond we can imagine. We went off season in early December so the hotel is not fully booked. We felt it's our own private villa - the privacy is spot on. The hotel is about 20 mins from Ubud Center and 1.5 hrs from Denpasar. The price is really affordable for our standard room at just 80 SGD per night plus breakfast. We took a private car going to hotel and coming back we took the hotel's free shuttle service from Ubud Palace. The lobby is amazing - spacious, clean, and refreshing. The hotel's décor is Balinese with a touch of European design. The yellowish white marbles were very shiny and elegant. They even have a Grand Piano which I tried and a Balinese Gembalan. The lobby itself has an amazing view of the jungle and the river Ayung that runs through it. The check in is fast and quick and we got amazing Pineapple fruit juice and cold towels provided to refresh us. We were booked in the 1F just right from the lobby and our room is standard with a King size bed and free breakfast. The room is ginormous - feels like an apartment. Like the whole hotel, the decor is Balinese/European inspired and the floors are made of marble. I really love the Balinese woman painting in our room. As you enter the cabinets to your left has a safety lock and slippers are provided. The mini bar has coffee/tea/complimentary bottled water provided and it has mini ref. To your right stands the might toilet which has tub, toilet and sink and it is massive. Toiletries are also provided and i really love their frangant soap. The tub, which is very big/clean and easy to fill-up water and toilet bowl has divider. The water pressure is really strong. The TV is placed in a cabinet and it has both local and cable channels. The wi-fi is really fast compared to other hotels I've stayed in Bali. The study table is really posh and elegant specially that lovely lamp shade. The King size bed is really clean, comfortable, soft and relaxing - 4 pillows provided and it has power outlets and lampshades on both sides. White/Yellow Plumeria Rubra which is really very fragrant. Situated beside the bed there is also a chair and side table and complimentary fruit basket provided on our first day. To top it off the balcony really seals the deal - a complete bird's eye panoramic view of the Ubud rainforest and the River Ayung, Bali's longest river that flows throught it. There is a river rafting actvity on this river and I could see the rafts and the cheering tourists on it - really unique experience. An abundance of birds are also endlessly flying through this forest. The pool is really the crown of this hotel. There are 2 public pools - the main one on the dining area which is the biggest and has fan shape and the one below it which is square shape. The main pool has the most outstanding view of the forest and the river below it but the bottom one is also equally unique on its own - we tried both. The private villas with pool are also visible from the top floor and both have panoramic views of the forest. Our breakfast is ala carte set and you could choose between American, Continental and Indonesian. It comes with appetizer, fruits, bread, juice and coffee/tea. I tried American and Indonesian and both are equally satisfying and delicious. To top it all off, the staff are really amazing - they made our stay really memorable and special - we felt that we own this place. If I ever go back to Bali, I wouldn't have any other second choice where to stay but I will surely be back at this lush, beautiful, romantic, relaxing and memorable hotel called Rijasa Agung.

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• User:335trungn

  Trip type: Couples

  EXCELLENT SERVICES

  08 Nov 2019

  I visited this hotel on November and from the start when walking to the reception, all i saw was the welcome smile from the staff. They took care of me very well, perfectly guided me for the best experience. I will be back !

• User:Achiekim

  Trip type: Family

  Absolute bang for your buck!

  07 Oct 2019

  As I was doing extensive research about resorts in Ubud with breathtaking views, I realized that most of these places were so steeply priced. However, I found this gem of a hotel in Agoda for about 80 USD a night. This is already the cheapest one with an infinity pool that offers an unobstructed view of the mountains beyond.My sister and I stayed here and were pleasantly surprised at every turn. The place is majestic with beautiful architecture. Our room was a few steps away from the magnificent pool and was huge but homey. We had wifi, free snacks and breakfast.The hotel also provides free shuttle service to and from the Ubud center, which is about 10 minutes away, so we had no problem exploring the town when we’re not busy swimming.The staff were friendly and hospitable. Will surely return!

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