Sulis Beach Hotel And Spa

Recent Reviews: 322

• User:Mohammad H

  Trip type: Family

  arrogant, uncaring, and purely money-minded behavior—especially in a medical situation involving a guest at night

  04 Jan 2026

  Dear Hotel Management,I am writing to formally express my deep dissatisfaction with your hotel’s management and lack of basic humanitarian support during our stay.While I would rate your facilities as 5-star, I must rate your management as zero due to arrogant, uncaring, and purely money-minded behavior—especially in a medical situation involving a guest, specially middle of night.During our stay, my mother became seriously ill with diarrhea at 1 AM, most likely due to contaminated water in Bali. Although we only consumed what was sold as mineral water, it appears that normal filtered water is being sold under that label by local sellers.Despite this situation:Your hotel had no basic medicines (for diarrhea, fever, etc.) available at reception, nor even a basic medical kit.Your only response was that you could “call an ambulance,” but you refused to help with any immediate minor medical needs.As a result, I had to walk outside in heavy rain, through dirty flood water reaching up to my knees, just to find a pharmacy so my mother could receive basic medication.Additionally, the lack of empathy from your restaurant and staff was shocking:I requested a very simple humanitarian meal—plain rice boiled with extra water (porridge) so my sick mother could eat something light.On the 4th morning, Despite having paid for breakfast, your restaurant refused this request made on breakfast time. I was charged IDR 11,000 for plain rice, which my mother could not eat. I then had to go out again to the street to find porridge elsewhere.one of your receptionist was kind and helpful. She assisted with booking porridge, for which we paid IDR 60,000, and I appreciate her professionalism.However, on the 5th morning, another receptionist completely ignored my request, giving a simple excuse that she “did not know how” to book it online. This forced me to walk far again, asking multiple restaurants until I finally found porridge for my mother.This entire experience was inhumane, irresponsible, and unacceptable for any hotel—especially one claiming professional standards.I ask you honestly:How would you rate yourselves if this happened to your own family?Please reflect seriously on this feedback, because what we experienced was complete nonsense and a failure of basic human care.Sincerely,A Concerned Guest ( room no 1111 ) 2nd Jan26 to 5th Jan2026 Paulus Wibowo, General Manager at Sulis Beach Hotel & Spa, responded to this review Dear Mr Mohammad H,Thank you for sharing your feedback with us. We are truly sorry to hear that your mother became unwell during your stay, and we sincerely hope she has since recovered. We understand how stressful it can be to face a medical situation late at night while traveling, and we regret that this experience caused you distress.Regarding medical assistance, we would like to clarify that most hotels in Indonesia are not licensed medical providers and, under local regulations, are not permitted to dispense medication — including common over-the-counter remedies — without proper medical authorization. For the safety of our guests, our team is therefore instructed to offer assistance by contacting a doctor, clinic, or ambulance whenever a medical situation arises, particularly during late-night hours. In your case, offering to call an ambulance with a doctor and nurse was intended to ensure your mother received appropriate and professional care, especially as the nearest medical clinic is located less than 1 km from the hotel.With respect to drinking water, we would also like to reassure readers that all water provided and sold at our hotel is sealed, branded mineral water sourced from licensed suppliers. We do not refill or sell filtered tap water as mineral water, and guest safety in this regard is taken very seriously.We are sorry that your request for simple food suitable for your mother’s condition was not handled more smoothly. Our breakfast service operates on a set menu, and special dietary requests outside the standard offerings may require additional preparation and charges, such as for rice porridge. That said, we fully acknowledge the importance of consistent communication and assistance from our team. We appreciate your recognition of the staff member who was able to assist you on one occasion, and we will review the differing responses you experienced to ensure better consistency in the future.While we regret that your experience did not meet your expectations, please be assured that our team did not intend to appear uncaring or dismissive. Our staff acted in accordance with local legal requirements and operational guidelines, and always with guest safety as the priority.We value your feedback and will reflect on it as part of our ongoing efforts to improve guest care and communication. Thank you again for bringing your concerns to our attention.Sincerely,Paulus WibowoGeneral Manager

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• User:NorthStar27149242268

  Trip type: Couples

  Good stay

  01 Dec 2025

  Very low key hotel. Spitting distance to the beach and B-road walk that goes right along the beach to Kuta.The rooms are specious, clean and with good AC. The pool is clean and a good swim with a good cool breeze.The only downside is the breakfast which if you are a westerner it’s not really worth having. There’s plenty of food outlets in the area.

• User:Neville M

  Trip type: Family

  Our 3rd stay Great service

  29 Oct 2025

  Our 3rd holiday stay at Sulus HotelSpotlessly clean, great location, great friendly service, food is beautiful and good value, great views.Lots of options nearby for shopping, massage, food & supplies.Quiet50 metres to the beach.Love all the staff.Hope to be back next year.

• User:FaizanNKhan

  Trip type: Family

  Large Spacious rooms.. Good value for money.. Extremely clean rooms. not fully Halal as they have pork

  23 Oct 2025

  It's a wonderful hotel and extremely spacious and large rooms. They have pork so you could AVOID breakfast in case you are looking for HALAL food or could order from their Fruits and cold kitchen. Cleanliness is top class .. Location is away from the busy streets and near the Kuta South Beach. which is a quiet place. The main market area is a little far , however , you have quick and easy Gojek and Grab vehicles available. For families this is a great place , however , at the same price you get hotels like Aston Kuta, etc hence you could make your choice. overall better and bigger rooms compared to many hotels in Kuta.

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• User:Damo817

  Trip type: Couples

  Perfect for getting flights.

  30 Aug 2025

  Very close to the airport so great for getting your flight, you can't hear the aircraft in your rooms. The hotel is in a good area for mini marts, shopping and restaurants, also close to the beach.Very helpful friendly staff.The rooms are spotless and very spacious with a good bathroom. Large comfy bed.The pool area is very nice and a good sized pool.The rooftop restaurant is a bit basic but with a good view and great to get a snack for lunch or when you are in the pool.Breakfast is ok but nothing special.Check in is a 3pm, but sometimes you can get 1pm if rooms are available.We had a massage that was cheap but very good and professional .

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