Surfers House Batu Bolong - Adults Only

Recent Reviews: 301

• User:ales663

  Trip type: Business

  Poor

  26 Sept 2024

  Not a good experience The hotel was not very clean and I had to ask to have some coffee in the roomThe worst part was the restaurant: I had to wait nearly 40 mins for a meal: not even half of the tables were used and I was told the kitchen was backed up Annika Rupp, General Manager at Leonardo Hotel Volklingen-Saarbrucken, responded to this review Dear Guest,We are sorry to hear that you were not satisfied with your stay at the Leonardo Hotel Völklingen. Cleanliness and service are very important to us and we always strive to provide our guests with a pleasant experience.Regarding the waiting time in our restaurant, we would like to assure you that it is our aim to serve every guest a high quality meal in a reasonable time. It seems that in this case we have not reached our usual standard.We hope that you will give us another chance to show you that we can be better.With kind regards,Your team from the Leonardo Hotel Völklingen

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• User:BmoreTrav

  Trip type:

  Great place to stay in Saarland

  08 May 2022

  I usually book my rooms via Hotels.com. In their listings they list not just the price but also the ratings from their readers as well as the TripAdvisor rating. What made me notice this was the Superb rating and the affordable price of $70. When I'm traveling on business solo, I look for as nice a hotel as possible for under US$100/night - and that's not too far from where I am having meetings. The Leonardo fit that bill quite well.Located in Volklingen, a suburban town about 16 kilometers from Saarbrucken (my meeting was in central Saarbrucken), it's a short drive away. The town of Volklingen is an old industrial town with a large steel mill and a UNESCO Heritage Site within the town limits. Otherwise, it's rather sleepy compared to Saarbrucken. When I arrived in town at 9:30pm it was pretty much quiet and asleep. I don't imagine there's much nightlife going on here, if that's what you're looking for.The hotel is on the hillside and is decorated in a modern contemporary fashion. It's nicely done but if you're looking for an old German setting, this is not it. The lobby is spacious and the bar and restaurant are just off the reception desk and by the elevators. It seems like this hotels cater to business clientele because it's the usual scene of business travelers hanging out at the bar having a drink or two. Stefanie Trümper, Guest Services / Front Office at Leonardo Hotel Volklingen-Saarbrucken, responded to this review Dear Bmore,Many, many thanks for your detailed review, the description of your short stay and the associated praise. All my colleagues and I were particularly pleased about the latter.We would be very pleased to welcome you back soon.Yours sincerely,

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• User:Nick E

  Trip type: Couples

  Airco broken so you better go somewhere else!

  01 Aug 2020

  Airco broken so you better go somewhere else!We did not sleep due to unbearable heat in the room, window could be opened a bit but very noicy (staff, guest and road). Staff told us airco was broken in all rooms. Next morning some other guests said they complained and did get an airco room. So lies told, we got no chance to go to other room or hotel. We got breakfast for free.Unacceptable.

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• User:tstraw14

  Trip type: Couples

  No Air Conditioning...sweltering room

  01 Aug 2020

  Our room was in 4th floor and the air conditioning was out. We asked for a fan but got nothing except for a sweltering room that we couldn’t sleep in. It was so bad we got up early to check out (5 am) just to get out of the heat. The staff offered no solutions, apologies, or compensation for our “experience”. This was terrible.

• User:Sfitseart

  Trip type: Family

  Disappointing

  25 Jul 2020

  When one goes to a four star hotel, one would expect that the airconditioning is working properly. Also that if it is actually known to the reception staff it isn’t, that one would be informed accordingly. We weren’t. The hotel is also being used for groups as a place to go together after a burial, at the close-by cemetery. Christina Flach, General Manager at Leonardo Hotel Volklingen-Saarbrucken, responded to this review Dear guest, thank you for visiting and providing us with your impressions of our hotel.We recognize that you are annoyed, because of the air conditioning situation. Our technician is already working on the problem. Due to the Corona-Situation, the repair takes a Little bit longer than planned.We hope you give us another chance to show our commitment to excellent service and improve comfort during your next stay. We would be happy, if you would contact us before your next stay, so we can do something good for you.Kind regards,J. Volz, Front Office

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