Ubud Garden Villa

Recent Reviews: 324

• User:Sanka1

  Trip type: Couples

  Unsafe and not recommended

  13 May 2025

  Had a nightmare stay for an hour at this property and decided to leave it after check in. Below is the comprehensive review of it: 1) Unclean/unkept property: The bathroom, toilet and bathtub and common areas of the room hasn't been cleaned. Shower glass and showerhead full of stains and mold growing inside. Toilet seats had Poop marks on top and below toilet seat. Bathroom door doesn't close and loose glass on the door about to fall off, which is a health and safety issue. Not even bothered to clean behind bedside cabinets where the plug points are where cobwebs and left over items from a previous stay was found. 2) Incorrect listing: The listing shows free on-site parking but the parking for the property is c.150m from the villa entrance. They bring bikes to take the luggage from the parking to the villa. When we checked out, we had to drag 3 luggages over muddy partly unpaved roads with dangerous conditions with stray dogs!! 24 hour reception on the listing, but they only work from 7am to 9pm! Misleading photos on Booking.com or other sites are there to get customers to book and find out the condition of the property only after they arrive. 3) Power cuts: Villa doesn't have backup generators so we were told if the power goes out we can use candles. With the island having 7 hour power cuts, it is not acceptable for a villa to expect paying customers to stay without electricity or AC/fans overnight. 4) No Grab allowed: The parking area (which is the one 150m away) has a local cabal operating that doesn't allow any pickups from Grab (the Uber equivalent in Bali). So when we left the property, we had to move completely out of the area before the Grab driver could approach us for pick ups. Absolutely not recommended, there are better hotels/villas around that offer similar options for lesser inconvenience. Zero stars!

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• User:Sararand

  Trip type: Couples

  Do yourself a favor and stay elsewhere

  03 Sept 2019

  My boyfriend and I stayed in the villas in the end of September, and honestly we had a terrible stay. We had high hopes for this place, after all it seemed to be exactly what we were looking for; nicely decorated rooms, yoga and spa on-site. Except, our room had 3 broken lights and thereby dark as a cave, a toilet that wouldn't flush, and no yoga classes. We stayed in the villas for the last 2 days of our trip, which was supposed to be a nice relaxing time with yoga classes that were easily accessible. Instead, we checked in, could barely unpack because it was so dark, and neither of us could use the bathroom because it was broken. Shortly after arriving we had to go for dinner, so we informed the manager that we were not happy about them not having yoga classes as described on booking.com, and told them that the toilet had to be fixed by the end of the day. When we arrived home later in the evening, the toilet was not fixed and no one was around in the reception, except a guy sleeping on a couch. On the second day we complained about the toilet again, and they told us they already fixed it. After discussing with them we managed to convince them to move us to another room, but this meant that we had to spend time on repacking and unpacking and thereby not leave in time for the tour we were supposed to go on in the morning. On the last day we wanted to spend some time in the sun by the pool, however that was not possible, as the hotel has just 4 sunbeds for around 8 villas/rooms, meaning that very few of the guests are actually able to enjoy this facility. We checked out at 12 and asked the receptionist to store our backpacks as we wanted to explore the city some more before leaving, but i noticed that they were just leaving them in the reception area, to which i insisted that they were put in a closed room. This was quite a hassle and they seemed unfamiliar with this practice. When we came back in the evening asking for our luggage, the person in the reception looked oblivious when we asked for our luggage and of-course it again took ages. All in all, we really wish we booked another place, really, dont bother. On top of this bad experience, I unfortunately forgot one of my favorite scarfs in the room and did not realize until i got back to europe. As a former receptionist, I would have assumed that since the housekeeping was in the room when we left by 12, that they would have found the scarf and left it for me in the reception when we came back for our bags, but obviously with their lack of service that was not the case and now it is too late. As the scarf of very important to me, i reached out by email to the hotel and have now waited for almost 12 hours for a reply. I really really cannot stress this enough, save your time and money and find another place that is not run down and doesnt understand the concept of service and hospitality. Oh yeah and their mosquito net for the bed was pretty great too, see the image of our second room we were ‘upgraded’ to.

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• User:jerry-mansss

  Trip type: Couples

  Perfect place for reatret

  17 Jun 2019

  Well the place was so nice specialy with a garden Stuff so friendly feel Pool so nice we was take our time short holiday but ubud garden is so perfect for me in the evening so peaceful and we are feel like stay out of the busy life

• User:Guineveregus93

  Trip type: Couples

  Don’t believe the pictures

  07 Feb 2019

  It’s always hard to review a budget hotel after staying in a lovely one but I will try to be fair. Transport to and from the hotel is provided at a good price. The rooms are reasonably sized but in desperate need of a repaint, the mosquito nets need replacing and the AC is very noisy! They provide towels, toothbrushes, shampoo and shower gel which was an unexpectedly nice touch. We didn’t have breakfast, partly because the options in Ubud centre are much better and partly because the menu is enormous- there’s no way they could produce any of that to a high standard. We didn’t see any other guests have breakfast, kind of says enough in itself. Nice outside terrace for playing cards or enjoying a drink. Wouldn’t swim in the pool though, it was not very clean at all.Mixed feeling about this place, don’t think I’ll return.

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• User:Madhuri R

  Trip type: Couples

  Cockroaches in room

  14 Dec 2018

  Poorly maintained. Bedcovers, room etc stink. Just managed to sleep for 1 night. Breakfast service was very slow. While room service guys helped but they hardly could do anything about poor state of the place. Owner does not stay in Bali and does not seem to be keen on upkept of the hotel. Highly NOT recommended!