Ubud Raya Hotel By Zen Rooms

Recent Reviews: 2188

• User:Guide60928693059

  Trip type: Family

  Great location, amenities and service.

  29 Apr 2026

  Great location and rooms. Food trucks across the street gave different food options. Washer and dryer free to use. Great vibe and atmosphere. Quiet, onsite huge pool and mini golf, ping pong. Great service and support. Fantastic location. Parking included in fees, even if you don't have a car.

• User:Alysse A

  Trip type: Family

  Mixed bag

  26 Apr 2026

  We just wrapped a stay at Hilton Vacation Club Ka’anapali Beach and overall, it was fine—but definitely a mixed bag depending on what kind of trip you’re taking. This is one of those properties that works well for some travelers and will frustrate others.The biggest pros were convenience and location. There’s a grocery store directly across the street, which was one of the most useful parts of staying here. Being able to walk over for snacks, breakfast items, drinks, and basics made a huge difference. The room setup was also practical, especially for longer stays. Having a good-sized fridge and freezer, full-size dishwasher, toaster, and griddle in the room was genuinely helpful and made it much easier to manage meals.The beach access is another major plus. The resort is right on the beach, so if easy sand and ocean access matters to you, this is one of the better parts of the property. The main pool was clean and had plenty of umbrellas, which made it easier to actually enjoy pool time without fighting for shade. There’s also a separate waterslide pool area, which is nice in theory, and the adult-only hot tub was a solid perk for adults wanting a quieter option.The texting system was one of the better features here. You can text the resort for requests, housekeeping, and general needs, and they were usually quick to respond. Housekeeping was good when they came, just noticeably slow. The included toiletries were also surprisingly decent, and it was nice not having to unpack shampoo, conditioner, and body wash. Small detail, but appreciated. The large bathtub and built-in hanging rope over the tub for drying swimsuits was also smart and useful.That said, this property has some real downsides.The biggest issue is that this is not as kid-friendly as it initially looks, especially for families with younger kids. The waterslide has a height requirement now, which makes it a disappointment if you booked with little kids expecting that to be a highlight. There’s also no snow cone stand, no ice cream spot, and food service is not very flexible—so for a family resort, it misses the mark in some pretty obvious ways.Food on property was one of the weakest parts of the stay. The breakfast buffet is overpriced and not very good. Kids under 5 eat free, but only with an adult purchase, which sounds helpful until you realize you’re paying around $20 for yourself so your toddler can eat two pieces of watermelon and one slice of bacon. Not exactly a win. Lunch also doesn’t start until 11 a.m., and they won’t make simple kid-friendly items like fries early, which was frustrating. Food and beverage pricing in general felt excessive—even by resort standards. A banana was $4, which tells you everything you need to know.The drinks were also disappointing. Cocktails were expensive and tasted weak to the point of being questionable. I ordered a vodka drink that genuinely tasted like water.The resort also leans heavily into time-share culture, and it shows. They repeatedly ask whether you’re a time-share owner, and the difference in treatment is noticeable if you’re not. They offer discounts for owners, but not military, which felt like a miss. The constant owner/non-owner distinction got old fast.The rooms are functional, but they need updating. The decor feels very dated—very 80s/90s and overdue for a refresh. The beds and pillows were not great. Pillows were flat, beds weren’t especially comfortable, and after a week my back and hips were definitely over it. Sheets could also use an upgrade.Noise is another issue. The slotted interior doors make the rooms louder than they should be, and you can hear a lot more from neighboring rooms than you’d want. Oddly enough, the hallways themselves stayed fairly quiet, even near the elevators, so that part was better than expected.Parking being included is a nice perk, but the garage spaces are extremely tight, so do yourself a favor and get a compact rental unless you enjoy squeezing into microscopic stalls. Also worth noting: they do not let you unload and bring up your own luggage, which essentially forces the valet/bell service interaction and makes tipping feel less optional than it should.Overall, this is a decent resort in a great location, but it’s not a luxury experience and it’s not as family-friendly as it tries to appear. The best parts are the beach access, walkable grocery store, practical room setup, and clean pool. The downsides are dated rooms, mediocre food, uncomfortable beds, noise, and a resort experience that feels much more geared toward time-share owners than regular guests.Would I stay again? Maybe, but only for the location and convenience—not because the resort itself was especially impressive. If you’re coming for beach access and plan to be out exploring most of the time, it works. If you’re expecting a polished, kid-focused resort experience, this probably isn’t the one. Kaanapali Beach Club Management Team, Owner at Hilton Vacation Club Ka'anapali Beach Maui, responded to this review Thank you for taking the time to share your detailed feedback regarding your recent stay at Hilton Vacation Club Kaʻanapali Beach. We appreciate your comments and are glad to hear you enjoyed our location, beach access, pool areas, and the convenience of the in room amenities. We also regret that certain aspects of your stay did not meet expectations. Your feedback regarding dining options, room comfort, noise levels, family friendly amenities, and overall value has been noted and shared with our resort leadership for review and consideration. We appreciate your candid perspective and thank you for choosing to stay with us. We hope to have the opportunity to welcome you again in the future.

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• User:Jet02484952355

  Trip type: Couples

  Run down Hilton property

  16 Apr 2026

  We have been to Maui several times and decided to try this property as we usually like Hilton hotels . This “resort” is one of the worst we have stayed at. Overall, the property is very run down. Although the room is large, there were stains on the furniture, the sheets were pilled and rough, and there was bird poop all over the deck. They only offered housekeeping once in the entire week. We had to have maintenance fix a fan in the bathroom that sounded like construction all night long. There are very few amenities at the pool. Two of the days the pool was closed for cleaning because of an accident. Considering it cost the same as very nice properties nearby, I would definitely recommend staying at another resort.

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• User:Tony K

  Trip type: Couples

  Beautiful Oceanfront Stay at Hilton Vacation Club Kaanapali Beach!!!

  13 Apr 2026

  We had a wonderful stay at the Hilton Vacation Club Kaanapali Beach and left feeling very impressed with the resort’s prime location and relaxing atmosphere.The property sits right on the beach with stunning ocean views and direct, easy access to the sand just steps away. The grounds are beautifully maintained, the pool area is peaceful and inviting, and the staff was consistently friendly and helpful throughout our visit.Our unit was spacious and comfortable, with a smart layout that works well for both families and couples. We especially enjoyed the balcony and the overall Hawaiian vibe that made the space feel welcoming. One small note: there isn’t a washer and dryer inside the unit (which is standard for most Hilton Vacation Club properties, though some other brands include them). It wasn’t an issue for us — we simply used the convenient on-site laundry facilities when needed — but it’s worth knowing if in-unit laundry is a priority for you.Overall, the unbeatable location, ocean views, and solid amenities made this a fantastic base for our Kaanapali vacation. We’d happily return and highly recommend it to anyone looking for a relaxing beachfront stay on Maui!

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• User:bhattara2019

  Trip type: Family

  Very good timeshare trade.

  22 Mar 2026

  We were very pleased. We did a timeshare exchange. The hotel is well capped. The gardens are very pretty. The pool was very good. There is beach access. The food at the restaurant was decent but not overpriced. It would’ve been nice to have some more Hawaiian flavors. I really like the reception and the overall customer service.