Palazzo Di Varignana

Recent Reviews: 1422

• User:Dimitris A

  Trip type: Business

  Spa diamond only

  02 Dec 2025

  Spa diamond only . The food at the restaurant was not so good . The breakfast was ok with big variety .The surrounding area is for relax and walk .In my case the TV was not working .They fix it The bathroom sink was blocked . They fix it .If you need something to eat there is no chance but only in the bar and 4 sandwiches Friendly staff

• User:Robyn R

  Trip type: Couples

  There are lots of things that are great about this hotel

  26 Aug 2025

  The pros: There are lots of things that are great about this hotel. The views are really special. Lots of local products to try at the restaurant. Wine tasting at the local vineyard is really, really special and in a stunning location. Rooms are very nice, quiet and clean. Enjoyed exploring the grounds, museum, and trying the different pools. Service is really great. Overall a special hotel and would recommend.The cons: Limited food options at the pool bar. It would be good to have more informal lunch options (e.g. poolside pizzas), or a more relaxed lunch time restaurant. The main restaurants were quite expensive (we tried Aurevo & Le Marzoline) and some dishes were also too small. Our food at Marzoline was quite cold and again small. One pool overlooking the driving range was very cold (most pools were lovely though). Palazzo di Varignana, Marketing at Palazzo Di Varignana Resort & Spa, responded to this review Dear Robyn,we thank you for your valuable feedback, as we have always aimed to create a suggestive oasis of peace surrounded by nature. We are therefore delighted that you have appreciated ourexclusive and rejuvenating spa,including all its features,both indoors and outdoors,as well as our pools, and that you have also enjoyed tasting our local produce, including wines and oils, in our Agrivar winery, nestled among the splendid scenery of our vineyards and that you loved our unique, meticulously maintained ornamental gardens. We also thank you for your advise, which we'll surely review and implement, since, thanks to our guests, we always strive to furtherimprove the attention to detail of our several services, so, making some adds based on your suggestions will certainly become a plus for us. We hope to welcome you back again soon and wish you kind regards,Palazzo di Varignana

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• User:barrettd2018

  Trip type: Couples

  Great pools and incredible staff

  26 Aug 2025

  This was a tough rating as I’ve actually stayed 3 times now and I’m sad to say this last one was the closest to a 4 star experience so it was touch and go. The staff are fantastic, the grounds stunning and we’ve had good rooms each time. Some of the spa and hotel need a little work but it’s clear money has been spent. The wine tasting and tour is excellent and the pools are great. All in all I would recommend on the whole just food choices have become a little more limited for vegetarians and the value a little less good than before. Still a lovely place to visit and would recommend Palazzo di Varignana, Marketing at Palazzo Di Varignana Resort & Spa, responded to this review Dear Barrett,we're delighted that you've become a regular guest and return often. We hope your future stays will always meet your expectations; further to this, we'll certainly take your valuable suggestions to heart, helping us further improve and continue to fully justify your investment in relax and wellness. We thank you for your excellent feedback regarding our attentive and kind staff, about also our outdoor pools, and our exclusive, rejuvenating spa. We also appreciate your mention of the unique experience of tasting our local products, including wines and oils, and our unique, meticulously maintained ornamental gardens.We await for you once more for a lovely stay and wish you great regards,Palazzo di Varignana

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• User:Linda S

  Trip type: Couples

  Linda from California

  04 Dec 2024

  Palazzo di Varignana is a vast property (over 600 acres) with private villas to rent along with individual rooms. It is in a remote area, with no access to a town where your could walk for incidentals or to shop or eat out. I was battling a terrible cough when we arrived. The property does not have a concierge to help with all our questions as the staff is not knowledgeable. There is no small store to purchase needed supplies like cough drops/headache medicine/water/sodas/snacks. Having a car is a MUST. Unfortunately we did not but hired a driver to take us each day for wine tasting, balsamic tasting, etc. The spa area is very nice, having been October we did not use any outdoor pools. Indoor spa/pool was very nicely done. I would rank my Swedish massage I would rate as a 5 but the sauna area, cold shower area was top notch. Now to our room....At check-in (as most have said in these reviews) the staff was extremely vague about how to maneuver around this vast property. they advised us to download their App and we would see better detail....well this App was absolutely useless...just showing the trails to walk. The television in our room had highlights of the spa/restaurants/trails but again no detail on how to get to each place. We asked for a map and they gave us an 8-1/2" x 11" piece of paper with the entire property shown in a font size that needed a magnifying glass to read. We laughed and said we needed a bigger map but were told that was all they had!!! About all you could make out on this map was the immense walking trails...any details of the rooms/spa/restaurants were impossible to read. When the staff tried to show us, on this microscopic map, how to get to our room we gave up and said we would need help....Wow was that a good choice. These corridors of 8 rooms each are tiered down a hillside. From the front desk we ventured outside, headed across the street to an elevator that was not attached to any building. We got inside, pressed #5 and down we headed to what seemed like a bunker when the doors opened, with a long sterile hallway made from concrete, (soundproof inside) with steel and marble staircases that went up to more floors with NO people on them (we never passed a human in 3 days down there). It became our joke that no one would find us down here for days, until a housekeeper arrived. Spooky! Now our room was amazing, a bit cold feeling but huge, modern, with a expansive deck looking out to the beautiful scenery. Nice large bathroom. This resort really emphasizes wellness and the environment however my first shock was in the shower. There were no environmental friendly soap dispensers on the wall....all the hotels we visited throughout Italy all had the re-fillable containers with body wash/shampoo/conditioner...but this "environmentally conscience" property is still using 1 ounce, plastic bottles of these three products! I was very upset to see such a huge property behind the times. All I could think on our 4 days here was all the plastic wasted on hundreds of rooms. Restaurants, II Grifone (located inside Vila at top of property) was a 5 star dinner. Our Maître d' was fabulous as was his young assistant. He shared his history of working in some of the finest restaurants around the world. Excellent service, excellent food. Treno Reale is a train car from the 1800's. Beautifully decorated with velvet curtains, painted ceilings.... a step back in time to the Orient Express. Our dinner began at 8:30pm and ended at midnight! Much, much too late to be eating at that hour. Many guests felt the same way. Each dish was a work of art, but not a menu I enjoyed. Too many fish dishes with no other options since it is a fixed price. Would not recommend. The staff has to prepare the food in another building away from the train car and drinks are made in a bar far from the train...we were told it would take 10-15 minutes to receive an alcohol drink other then wine. It took 15-18 minuets. Le Marzoline...this restaurant is more on the casual side, but located far away from the main part of the property. We decided to walk (we could have had the lobby bring us in a golf cart). Our dinner was very good but our waitress made the evening. She was from Hungary and had a wonderful, funny and playful personality. The signage on the roads would name a restaurant but didn't show you which direction to go. Finding the the 1800's train car was impossible! We finally had the front desk shuttle us to it. Also Le Marzoline restaurant is a good 20-30 minute walk and you might think twice about walking back in the dark if you have been drinking. Again, do not stay here without your own transportation unless you do not plan on leaving. Palazzo di Varignana, Marketing at Palazzo Di Varignana Resort & Spa, responded to this review Dear Linda,Thank you so much for taking the time to share your detailed experience at Palazzo di Varignana. We’re delighted to hear that you appreciated the stunning scenery, the quality of your dining experience at Il Grifone, and the unique charm of the Treno Reale. We’re also glad that you enjoyed the serene atmosphere of our spa facilities.However, we’re truly sorry to learn that certain aspects of your stay fell short of your expectations. Please rest assured that we take every guest's feedback very seriously as we continuously strive to improve the experience we provide.Regarding the availability of essentials, we would like to share that our lounge bar is open daily from 9:00 AM to midnight and offers a variety of snacks and beverages. Additionally, our front office team is always on hand to assist with any specific requests, including arranging purchases or providing transportation with our caddy service to the Trattoria Le Marzoline.On the topic of sustainability, we want to emphasize that Palazzo di Varignana is deeply committed to ecological initiatives, details of which can be found on our website. We are currently transitioning to refillable dispensers in our guest rooms, which will be fully implemented by the beginning of next year. While we currently use recycled plastic for our amenities, we greatly value your input and understand your concerns which is also ours.Lastly, we are sorry to hear that navigating our property was challenging. We are actively working to enhance our signage and improve our app to make it more user-friendly, ensuring our guests can explore the estate with ease.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable experience.Warm regards,Palazzo di Varignana

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• User:Roamland

  Trip type: Couples

  Beautiful location, sadly management lacking class and accountability

  12 Oct 2024

  Beautiful, beautiful Italy, we were here for an automobile weekend, and Bologna and Varignana are indeed beautiful locations. We were test driving a car for the weekend at the invitation of a local car manufacturer and our stay was partly paid for by them. Sadly we were unable to do much driving as we were so exhausted from sleep deprivation.Our room appeared decent enough with a lovely balcony, however our main issue was the air conditioning and temperature control. We also had issues with a faulty coffee machine and a leaking shower. On our first night the balcony doors were blown open by strong winds, however we later realised that the doors had not been locked properly. On checking in, reception gave us no information about the hotel, instead directed us to the TV for further information. Sadly this was all in Italian so we ended up just using the website. After our first night the display on the room phone stated that the room was unoccupied and it was apparent that the hotel had not understood that there were two consecutive bookings for the room, one from ourselves and the second by the car manufacturer. The fact that the hotel never mentioned the car manufacturer to us once was an indication that they hadn't processed the booking correctly and why we had to twice speak with reception after our first night to correct the room card authorisation for the duration of our stay.We had tried over a couple of days, late night and early hours, to get staff to sort out the air conditioning, which we were unable to control from our room. The room was so hot! We were told that this would be done remotely via reception. This did not happen. After a couple of sleepness nights we complained to management, who totally accepted fault and liability, specifically that the two consecutive room bookings had not been properly recognised, that the hotel had been experiencing issues with their systems and consequently were struggling to control air conditioning and room temperature, and that her team had not communicated any of our issues to her during our stay. With one night left the manager had the temperature of the room adjusted, replaced the coffee machine and had the shower re-sealed. She offered to move us to another room, an upgraded room, however we declined as we did not want to move all of our clothes and belongings with literally hours left of our stay.In light of the fact that we were only in Italy at the invitation of the car manufacturer to test drive one of their cars, and that our ability to do so was limited by the fatigue directly caused by the hotel's failings, we felt that we were clearly due compensation and expected our final bill to be appropriately adjusted. The manager gave us a bottle of olive oil (!) which was gratefully received, but told us she was unable to authorise compensation and claimed she could not get hold of her supervisor. We have never heard of a hotel where a manager is unable to authorise compensation! Frankly we sensed she was more interested in going home than dealing with this situation, however she said she would keep us updated until her shift ended. As we expected she failed to do so. On check out her colleague called her at home for an update and she informed him that a director had rejected any compensation. Her colleague seemed quite perplexed himself!Frankly we felt our stay should have been fully compensated but on checkout we generously decided to authorise two thirds of our bill to be charged. The staff member on reception told us that management would just charge the remaining balance to our credit card whether we authorised it or not. On return home we discovered this was the case, and that the balance had almost immediately been charged.We have now informed the car manufacturer and will be disputing the charge with our credit card company.For the purposes of balance, we visited two of the hotel's restaurants, Aureva and Le Marzoline. In stark contrast to the rest of our experience, the service at both was exemplary as was the food.The pool area was an odd experience. Firstly we had to sign in at the spa to get our towels and then travel up three floors to get to the pool area. Nobody was interested in greeting us or helping us with the beds. We immediately realised we needed more towels, and were told we had to go all the way back to reception ourselves to go and get them! For the duration of our time at the pool no member of staff approached us for drinks or food, nothing! Just very odd!Also felt it was odd that the hotel only give you water on the first night.Lastly the hotel have their own app which you can download and use to do walks and bike rides. We did a couple of the walks, the amphitheatre walk which was beautiful, and we also tried the arboreo walk, however this path was more difficult to follow as the app didn't work quite as well here. There was also an art walk which was interesting.In summary, it is a beautiful location, but the service is poor and there is little accountability from management. The car manufacturer actually offered us two different hotel options and we truly regret choosing Palazzo di Varignana over Grand Hotel Majestic Baglioni. simona lollini, Marketing at Palazzo Di Varignana Resort & Spa, responded to this review Dear Roamland,Thank you for choosing Palazzo di Varignana and for taking the time to share your detailed feedback. We are pleased that you enjoyed the beauty of our surroundings, as well as your dining experiences at Aureva and Le Marzoline, and the walks offered by our resort.We are truly sorry that your stay did not fully meet your expectations and that certain inconveniences impacted your overall experience, especially during such a special weekend organized by the car manufacturer. Your feedback gives us an opportunity to reflect and improve the service we provide to our guests.Regarding the issues raised, we would like to clarify a few points. The coffee machine and the shower in the room where you stayed did not show any malfunctions during the technical checks performed, and we are sincerely sorry that these devices did not meet your expectations. As for the room temperature, we would like to point out that the system maintained a set point of 20 degrees throughout your stay, and we understand that only in the last days, with the change in external weather conditions, the temperature was perceived as more comfortable. We understand how important thermal comfort is during rest, and we apologize if this affected your stay negatively.We would also like to clarify the booking situation. There were indeed two separate reservations: the first made by the agency, and the second for the additional night that you decided to book directly. We apologize if this caused any confusion and appreciate your understanding while we resolved the issue.In terms of the room change, we did offer to move you to a larger and more comfortable room, but we fully respect your decision not to accept.Finally, we would like to emphasize that while we are very proud to be considered an elegant resort, we believe that each property has its own specific qualities, and comparing us to other hotels, especially those of a different category like the Grand Hotel Majestic Baglioni, might not be entirely appropriate.We regret your dissatisfaction regarding the handling of compensation. Our staff acted in accordance with company policies, but we apologize if communication on this matter was not handled optimally. This is an area we will work on carefully, as our goal is always to ensure transparency and guest satisfaction.Once again, we thank you for choosing to stay with us and for taking the time to provide such comprehensive feedback. We hope to have the opportunity to welcome you back in the future and offer you an experience that fully meets your expectations.Kind regards,Palazzo di Varignana

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